Pakra

PAKRA is a remarkable learning company. PAKRA works with you to understand the knowledge, skills and behaviors critical to maximizing your customers experience, and to explore opportunities across all channels of contact, including face-to-face, phone/voice, chat, web, email and social media (such as Twitter, Facebook and LinkedIn). - PAKRA® Games: Learn via simulated work processes before interacting with real customers. - PAKRA® Human-Capital Management SaaS: Scalable, on-demand tools and real work process analytics for managers, trainers and recruiters to make targeted and informed decisions. - PAKRA® Consulting Services: Leverage each channel and maximize employee learning and adoption of business process and technology. Why PAKRA? (1) Lean Six Sigma customer-facing processes (2) Metric-driven and aligned strategies among people, technology and business-process (3) Optimized throughput rate (4) Increased cross-functional accountability (5) Increased trainer and coach capacity for ramping up resources and deploying new technology or new products (6) Reduced learning curve (7) Reduced variation among associates' performance (8) Reduced retention and training costs (9) Reduced scrap rate of learning