Provide Support Live Chat

Provide Support, LLC (www.providesupport.com) is a global provider of Live Chat software and Real-Time Website Monitoring solutions for e-commerce sites, online publishers and other organizations. Founded in 2003 and headquartered in New York City, Provide Support offers an affordable and easy-to-use live help software allowing businesses from a variety of industries to provide instant online customer support and proactively sell their products and services. The company’s cutting-edge, geographically distributed and redundant hosting infrastructure ensures 24/7 reliability.

Among features are:

• Native operator console for MacOS, Windows and Linux
• Mobile operator apps for iPhone and Android
• Rich set of chat window customizations
• Powerful chat statistics
• Online chat transcripts storage with viewer app
• Customizable pre-chat and leave a message forms
• Embedded and pop up chat window
• Custom drop down lists
• Chat window translation and RTL support
• Canned responses, import, export and grouping
• Detailed real time monitoring
• Integration with Google Analytics
• Chat transcripts and missed chats tracking
• Smart chats distribution
• Unlimited number of departments
• IP blocking and access restriction by country
• White label
• Chat agent apps included into price
• Unlimited live product assistance 24/7