Excellent Real Time Chats
Pros
- Allow potential customers to ask specific questions about products.
- Saves time by eliminating scammers by questions my team asks.
- Allows Customer Service to gain information that will be pertinent for future purchases.
- Allows potential customers to gain a quick answer as opposed to researching entire website.
- Real time interactions are always better than simply surfing a website.
Cons
- Does not allow us to flag a particular 'consumer' as a scammer.
Return on Investment
- I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
Other Software Used
Epicor Prophet 21, Microsoft SQL Server, Microsoft Office 2016
