Provide Support Live Chat

Provide Support Live Chat

About TrustRadius Scoring
Score 8.9 out of 100
Provide Support Live Chat

Overview

Recent Reviews

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Pricing

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What is Provide Support Live Chat?

Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel,…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.providesupport.com/prices/in…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is Provide Support Live Chat?

Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, Pharmacy and others.

Provide Support Live Chat Features

  • Supported: Live Chat
  • Supported: Detailed Real-Time Visitor Monitoring
  • Supported: Customization and Branding
  • Supported: Native Operator Console for Windows, Mac, OS, Linux, iOS and Android
  • Supported: Spell Checker
  • Supported: Custom drop down lists
  • Supported: Pop up and embedded chat window
  • Supported: Rich set of live chat icons
  • Supported: Unlimited number of departments
  • Supported: Smart chats distribution
  • Supported: Unlimited number of domains for one account
  • Supported: Integration with Google Analytics
  • Supported: RTL support chat chat window language customization
  • Supported: Missed chats tracking
  • Supported: IP blocking and access restriction

Provide Support Live Chat Screenshots

Native chat agent appsCustomizable chat windowProvide Support chat on a websiteWide set of chat window localizationsChat statistics app

Provide Support Live Chat Videos

Provide Support Live Chat overview
Provide Support and WIX integration
Provide Support and WordPress integration

Provide Support Live Chat Integrations

Provide Support Live Chat Competitors

Provide Support Live Chat Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesInternational
Supported LanguagesEnglish, Български, 中文, Čeština, Dansk, Nederlands, Deutsch, Español, Français, Ελληνικά, עִבְרִית, Magyar, Italiano, Lietuvių, Română, Русский, Slovenčina, Slovenščina, Svenska, Türkçe

Comparisons

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Frequently Asked Questions

What are Provide Support Live Chat's top competitors?

LiveChat and Tidio are common alternatives for Provide Support Live Chat.

What is Provide Support Live Chat's best feature?

Reviewers rate Support Rating highest, with a score of 9.7.

Who uses Provide Support Live Chat?

The most common users of Provide Support Live Chat are from Small Businesses (1-50 employees) and the Computer Software industry.

Reviews and Ratings

 (5)

Ratings

Reviews

(1-3 of 3)
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Steven Woodall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Provide Support Live Chat is being used to support our online sales effort via to corporate eCommerce system.
  • View active website shoppers
  • Answer product and support questions
Provide Support Live Chat is wonderful at enabling my support team to help our clients find the products they need.
They are there when I need them.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Provide Support Live Chat is currently being used by my Customer Service Department. It allows customers to visit our website and ask questions concerning products we sell. We currently have 3 active users that are interacting with potential customers between 7:00 am and 4:30 pm, Mondays - Fridays. All interaction is real time.
  • Allow potential customers to ask specific questions about products.
  • Saves time by eliminating scammers by questions my team asks.
  • Allows Customer Service to gain information that will be pertinent for future purchases.
  • Allows potential customers to gain a quick answer as opposed to researching entire website.
  • Real time interactions are always better than simply surfing a website.
  • Does not allow us to flag a particular 'consumer' as a scammer.
Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
I have never had an issue where I was not able to get support. Excellent customer service.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Provide Support Live Chat is used by our sales and support teams to provide live chat assistance to current and potential customers. This allows customers to easily contact our representatives without having to call or fill out an online form. In this day and age, customers are more likely to reach out via chat than they are by phone or email.
  • Incoming chat notifications
  • Easy to add additional operators to the room
  • Easy to see information of the person you are chatting with
  • Chat transcripts are automatically emailed
  • Auto-login, so you don't forget to login in the morning
  • Operator chat window seems outdated
  • Billing could be more clear
Provide Support Live Chat is well suited for any company that is looking to have a live chat option on their website. Having multiple ways for customers to contact you is very important in all industries, so I cannot think of a situation where you wouldn't want to use live chat on your website.
I have never personally had to work with Provide Support Live Chat's support representatives. In the five years, I have used the product; the fact that I never had to reach out to them is an excellent sign. I assigned this a ten because the product is supported so well on the back end that I don't have to work with front line support.