Provide Support Live Chat
Provide Support Live Chat is being used to support our online sales effort via to corporate eCommerce system.
Overview
What is Provide Support Live Chat?
Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such…
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What is Provide Support Live Chat?
Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel,…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.providesupport.com/prices/in…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Provide Support Live Chat?
Provide Support has been a live chat and website monitoring
software provider since 2003. The vendor says more than 30000 customers use their
live help software globally. The vendor also says they are serving businesses and organizations from a variety of
industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales,
Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web
Design and Development, Web Hosting, Education, Pharmacy and others.
Provide Support Live Chat Features
- Supported: Live Chat
- Supported: Detailed Real-Time Visitor Monitoring
- Supported: Customization and Branding
- Supported: Native Operator Console for Windows, Mac, OS, Linux, iOS and Android
- Supported: Spell Checker
- Supported: Custom drop down lists
- Supported: Pop up and embedded chat window
- Supported: Rich set of live chat icons
- Supported: Unlimited number of departments
- Supported: Smart chats distribution
- Supported: Unlimited number of domains for one account
- Supported: Integration with Google Analytics
- Supported: RTL support chat chat window language customization
- Supported: Missed chats tracking
- Supported: IP blocking and access restriction
Provide Support Live Chat Screenshots
Provide Support Live Chat Videos
Provide Support Live Chat overview
Provide Support and WIX integration
Provide Support and WordPress integration
Provide Support Live Chat Integrations
- Joomla!
- WordPress
- Shopify
- Drupal
- Volusion
- PrestaShop
- Mailchimp
- GetResponse
- OpenCart
- Shift4Shop
- X-Cart
- CoreCommerce
- Fortune3
- Square Online
- Squarespace
- PinnacleCart
- Wix
- Magento Commerce
- part of Adobe Commerce Cloud
- Magento Go
- AmeriCommerce
- Pinnacle Cart
- CubeCart
- Zen Cart
- osCommerce
- Microsoft Outlook
Provide Support Live Chat Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | International |
| Supported Languages | English, Български, 中文, Čeština, Dansk, Nederlands, Deutsch, Español, Français, Ελληνικά, עִבְרִית, Magyar, Italiano, Lietuvių, Română, Русский, Slovenčina, Slovenščina, Svenska, Türkçe |
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Reviews and Ratings
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Reviews
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March 14, 2020
Provide Support Live Chat
Provide Support Live Chat is being used to support our online sales effort via to corporate eCommerce system.
- View active website shoppers
- Answer product and support questions
March 13, 2020
Excellent Real Time Chats
Provide Support Live Chat is currently being used by my Customer Service Department. It allows customers to visit our website and ask questions concerning products we sell. We currently have 3 active users that are interacting with potential customers between 7:00 am and 4:30 pm, Mondays - Fridays. All interaction is real time.
- Allow potential customers to ask specific questions about products.
- Saves time by eliminating scammers by questions my team asks.
- Allows Customer Service to gain information that will be pertinent for future purchases.
- Allows potential customers to gain a quick answer as opposed to researching entire website.
- Real time interactions are always better than simply surfing a website.
- Does not allow us to flag a particular 'consumer' as a scammer.
- I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
DNA
Provide Support Live Chat is used by our sales and support teams to provide live chat assistance to current and potential customers. This allows customers to easily contact our representatives without having to call or fill out an online form. In this day and age, customers are more likely to reach out via chat than they are by phone or email.
- Incoming chat notifications
- Easy to add additional operators to the room
- Easy to see information of the person you are chatting with
- Chat transcripts are automatically emailed
- Auto-login, so you don't forget to login in the morning
- Operator chat window seems outdated
- Billing could be more clear
- It is hard to determine ROI of live chat on the website, but it is very reasonably priced.
We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.