Provide Support Live Chat Reviews

5 Ratings
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Score 9.3 out of 100

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Reviews (1-3 of 3)

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March 13, 2020
Kimberly Graham | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Provide Support Live Chat is currently being used by my Customer Service Department. It allows customers to visit our website and ask questions concerning products we sell. We currently have 3 active users that are interacting with potential customers between 7:00 am and 4:30 pm, Mondays - Fridays. All interaction is real time.
  • Allow potential customers to ask specific questions about products.
  • Saves time by eliminating scammers by questions my team asks.
  • Allows Customer Service to gain information that will be pertinent for future purchases.
  • Allows potential customers to gain a quick answer as opposed to researching entire website.
  • Real time interactions are always better than simply surfing a website.
  • Does not allow us to flag a particular 'consumer' as a scammer.
Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
I have never had an issue where I was not able to get support. Excellent customer service.
Read Kimberly Graham's full review
March 09, 2020
Tim Regas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Provide Support Live Chat is used by our sales and support teams to provide live chat assistance to current and potential customers. This allows customers to easily contact our representatives without having to call or fill out an online form. In this day and age, customers are more likely to reach out via chat than they are by phone or email.
  • Incoming chat notifications
  • Easy to add additional operators to the room
  • Easy to see information of the person you are chatting with
  • Chat transcripts are automatically emailed
  • Auto-login, so you don't forget to login in the morning
  • Operator chat window seems outdated
  • Billing could be more clear
Provide Support Live Chat is well suited for any company that is looking to have a live chat option on their website. Having multiple ways for customers to contact you is very important in all industries, so I cannot think of a situation where you wouldn't want to use live chat on your website.
I have never personally had to work with Provide Support Live Chat's support representatives. In the five years, I have used the product; the fact that I never had to reach out to them is an excellent sign. I assigned this a ten because the product is supported so well on the back end that I don't have to work with front line support.
Read Tim Regas's full review
March 13, 2020
Steven Woodall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Provide Support Live Chat is being used to support our online sales effort via to corporate eCommerce system.
  • View active website shoppers
  • Answer product and support questions
Provide Support Live Chat is wonderful at enabling my support team to help our clients find the products they need.
They are there when I need them.
Read Steven Woodall's full review

Provide Support Live Chat Scorecard Summary

What is Provide Support Live Chat?

Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, Pharmacy and others.
Categories:  Live Chat

Provide Support Live Chat Features

Has featureLive Chat
Has featureDetailed Real-Time Visitor Monitoring
Has featureCustomization and Branding
Has featureNative Operator Console for Windows, Mac, OS, Linux, iOS and Android
Has featureSpell Checker
Has featureCustom drop down lists
Has featurePop up and embedded chat window
Has featureRich set of live chat icons
Has featureUnlimited number of departments
Has featureSmart chats distribution
Has featureUnlimited number of domains for one account
Has featureIntegration with Google Analytics
Has featureRTL support chat chat window language customization
Has featureMissed chats tracking
Has featureIP blocking and access restriction

Provide Support Live Chat Screenshots

Provide Support Live Chat Videos (3)

Provide Support Live Chat Integrations

Joomla!, WordPress, Shopify, Drupal, Volusion, PrestaShop, Mailchimp, GetResponse, OpenCart, 3dcart, X-Cart, CoreCommerce, Fortune3, Weebly, Squarespace, Pinnacle Cart eCommerce, Wix, Magento Commerce, part of Adobe Commerce Cloud, Magento Go, AmeriCommerce, Pinnacle Cart, CubeCart, Zen Cart, osCommerce, Microsoft Outlook

Provide Support Live Chat Competitors

LiveChat, Live Person, Tidio

Provide Support Live Chat Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Provide Support Live Chat Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Provide Support Live Chat Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android
Supported Countries:International
Supported Languages: English, Български, 中文, Čeština, Dansk, Nederlands, Deutsch, Español, Français, Ελληνικά, עִבְרִית, Magyar, Italiano, Lietuvių, Română, Русский, Slovenčina, Slovenščina, Svenska, Türkçe