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Provide Support Live Chat

Provide Support Live Chat

Overview

What is Provide Support Live Chat?

Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such…

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Recent Reviews

TrustRadius Insights

The product offers a range of use cases that have been praised by users and reviewers. One key use case is the ability to monitor website …
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.providesupport.com/live…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $24 per month
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Product Details

What is Provide Support Live Chat?

Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.

Provide Support Live Chat Features

Chat Automation Features

  • Supported: Real-time messaging
  • Supported: Chat notifications
  • Supported: Chat widgets
  • Supported: Chat transfer

Chat Analytics and Reports Features

  • Supported: Chat history and transcripts
  • Supported: Chat reporting
  • Supported: Chat and web analytics

Additional Features

  • Supported: Live Chat
  • Supported: Detailed Real-Time Visitor Monitoring
  • Supported: Customization and Branding
  • Supported: Native Operator Console for Windows, Mac, OS, Linux, iOS and Android
  • Supported: Spell Checker
  • Supported: Custom drop down lists
  • Supported: Pop up and embedded chat window
  • Supported: Rich set of live chat icons
  • Supported: Unlimited number of departments
  • Supported: Smart chats distribution
  • Supported: Unlimited number of domains for one account
  • Supported: Integration with Google Analytics
  • Supported: RTL support chat chat window language customization
  • Supported: Missed chats tracking
  • Supported: IP blocking and access restriction

Provide Support Live Chat Screenshots

Screenshot of Native chat agent appsScreenshot of Customizable chat windowScreenshot of Provide Support chat on a websiteScreenshot of Wide set of chat window localizationsScreenshot of Chat statistics app

Provide Support Live Chat Videos

Provide Support Live Chat overview
Provide Support and WIX integration
Provide Support and WordPress integration
Provide Support statistics app overiew

Provide Support Live Chat Integrations

Provide Support Live Chat Competitors

Provide Support Live Chat Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesInternational
Supported LanguagesEnglish, Български, 中文, Čeština, Dansk, Nederlands, Deutsch, Español, Français, Ελληνικά, עִבְרִית, Magyar, Italiano, Lietuvių, Română, Русский, Slovenčina, Slovenščina, Svenska, Türkçe

Frequently Asked Questions

Provide Support Live Chat starts at $24.

LiveChat, Tidio, and LivePerson Conversation Cloud (LiveEngage) are common alternatives for Provide Support Live Chat.

Reviewers rate Support Rating highest, with a score of 9.7.

The most common users of Provide Support Live Chat are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(5)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

The product offers a range of use cases that have been praised by users and reviewers. One key use case is the ability to monitor website traffic in real-time through the visitors tab. Users can track the pages visited by visitors and their location, providing valuable insights into customer behavior. Additionally, the product enables efficient communication with visitors across multiple websites using a single interface, enhancing customer service and sales operations. This not only improves customer satisfaction but also helps convert website traffic into sales.

Another notable use case is the cost-saving aspect of the product. Users can enjoy a single price for using it on one site or multiple sites, making it a cost-effective solution for businesses of all sizes. Furthermore, the customizable appearance and wide range of features allow users to tailor the chat tool according to their specific needs, providing a personalized experience for customers.

The support team associated with the product has received positive feedback from users for being easily accessible and efficient in resolving issues. Users appreciate the option for customers to chat with them, as it improves communication and support, leading to higher satisfaction levels. Additionally, the transcripts provided by the product are valued by administrators as they help in cross-training end users.

Overall, operators find the system easy to use and have overcome initial fears of using chat. The well-designed chat console allows customer service agents to handle multiple chats simultaneously while maintaining high service standards. This multitasking capability is highly appreciated by many customers as it resolves most issues efficiently and allows them to move on to other tasks.

For sales and support teams, live chat has become an integral part of their customer support and sales communication strategies due to its simplicity and effectiveness. The user-friendly interface enables real-time communication with customers on an eCommerce site, increasing revenue and providing fast responses. Moreover, the ability to transfer ongoing conversations between agents is considered a valuable feature that enhances customer satisfaction and resolves cases efficiently.

Overall, this product has proven to be a valuable tool for businesses looking to improve customer communication, support, and sales. Its features and capabilities, combined with excellent customer service, have garnered positive feedback from users and helped businesses achieve their goals.

Affordability: Users appreciate the affordability of Provide Support, with many stating that it provides good value for the price. Some reviewers specifically mention that it is a cost-effective solution for their support needs.

Quick and responsive customer service: The quick and responsive customer service of Provide Support is highly praised by users. Many reviewers highlight the helpfulness and knowledge of the customer support team, expressing their gratitude for the assistance they receive when facing issues they cannot resolve on their own.

Ease of use and reliability: Users emphasize the ease of use and reliability of Provide Support. They find it easy to navigate and set up, with some mentioning that they were able to add users in just a click of a mouse. Additionally, reviewers appreciate that the software functions smoothly without encountering significant bugs or glitches, allowing them to carry out their tasks efficiently.

Lacking Chat Functionality: Several users have mentioned that the chat interface lacks important functionality, such as the ability to transfer chats to another person. Instead, users can only invite others to join the conversation. This limitation has been described as a distraction and makes it difficult for teams to collaborate effectively.

Outdated User Interface: A number of users have expressed their dissatisfaction with the outdated user interface. They believe that a more modern and visually appealing design would greatly improve the usability of the software.

Difficulties with Implementation Process: Some users have struggled with understanding how to implement the software on their websites. They feel that the support team should provide a more user-friendly interface to simplify this setup process.

Users have recommended utilizing the canned responses feature in Provide Support for quick customer responses. They find it to be a cost-effective and fully featured live support module, especially suitable for small businesses. Another common recommendation is to compare the pricing and functionality of Provide Support with its competitors, as users believe it is superior in multiple ways. Finally, users suggest improving the user interface of Provide Support for a better user experience and ease of use.

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Steven Woodall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Provide Support Live Chat is being used to support our online sales effort via to corporate eCommerce system.
  • View active website shoppers
  • Answer product and support questions
Provide Support Live Chat is wonderful at enabling my support team to help our clients find the products they need.
They are there when I need them.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Provide Support Live Chat is currently being used by my Customer Service Department. It allows customers to visit our website and ask questions concerning products we sell. We currently have 3 active users that are interacting with potential customers between 7:00 am and 4:30 pm, Mondays - Fridays. All interaction is real time.
  • Allow potential customers to ask specific questions about products.
  • Saves time by eliminating scammers by questions my team asks.
  • Allows Customer Service to gain information that will be pertinent for future purchases.
  • Allows potential customers to gain a quick answer as opposed to researching entire website.
  • Real time interactions are always better than simply surfing a website.
  • Does not allow us to flag a particular 'consumer' as a scammer.
Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
  • I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
DNA
I have never had an issue where I was not able to get support. Excellent customer service.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Provide Support Live Chat is used by our sales and support teams to provide live chat assistance to current and potential customers. This allows customers to easily contact our representatives without having to call or fill out an online form. In this day and age, customers are more likely to reach out via chat than they are by phone or email.
  • Incoming chat notifications
  • Easy to add additional operators to the room
  • Easy to see information of the person you are chatting with
  • Chat transcripts are automatically emailed
  • Auto-login, so you don't forget to login in the morning
  • Operator chat window seems outdated
  • Billing could be more clear
Provide Support Live Chat is well suited for any company that is looking to have a live chat option on their website. Having multiple ways for customers to contact you is very important in all industries, so I cannot think of a situation where you wouldn't want to use live chat on your website.
  • It is hard to determine ROI of live chat on the website, but it is very reasonably priced.
We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
I have never personally had to work with Provide Support Live Chat's support representatives. In the five years, I have used the product; the fact that I never had to reach out to them is an excellent sign. I assigned this a ten because the product is supported so well on the back end that I don't have to work with front line support.
Pardot, Salesforce Lightning Platform (formerly Salesforce App Cloud), SplashID, TrustCommerce
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