Reviews (1-3 of 3)
Provide Support Live Chat is currently being used by my Customer Service Department. It allows customers to visit our website and ask questions concerning products we sell. We currently have 3 active users that are interacting with potential customers between 7:00 am and 4:30 pm, Mondays - Fridays. All interaction is real time.
- Allow potential customers to ask specific questions about products.
- Saves time by eliminating scammers by questions my team asks.
- Allows Customer Service to gain information that will be pertinent for future purchases.
- Allows potential customers to gain a quick answer as opposed to researching entire website.
- Real time interactions are always better than simply surfing a website.
- Does not allow us to flag a particular 'consumer' as a scammer.
Read Kimberly Graham's full review
Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
March 09, 2020
Score 10 out of 10
Provide Support Live Chat is used by our sales and support teams to provide live chat assistance to current and potential customers. This allows customers to easily contact our representatives without having to call or fill out an online form. In this day and age, customers are more likely to reach out via chat than they are by phone or email.
- Incoming chat notifications
- Easy to add additional operators to the room
- Easy to see information of the person you are chatting with
- Chat transcripts are automatically emailed
- Auto-login, so you don't forget to login in the morning
- Operator chat window seems outdated
- Billing could be more clear
Read Tim Regas's full review
Provide Support Live Chat is well suited for any company that is looking to have a live chat option on their website. Having multiple ways for customers to contact you is very important in all industries, so I cannot think of a situation where you wouldn't want to use live chat on your website.
Provide Support Live Chat is being used to support our online sales effort via to corporate eCommerce system.
- View active website shoppers
- Answer product and support questions
Read Steven Woodall's full review
Provide Support Live Chat is wonderful at enabling my support team to help our clients find the products they need.
Provide Support Live Chat Scorecard Summary
About Provide Support Live Chat
Categories: Live Chat
Provide Support Live Chat Screenshots
Provide Support Live Chat Integrations
Joomla!, WordPress, Shopify, Drupal, Volusion, PrestaShop, Mailchimp, GetResponse, OpenCart, 3dcart, X-Cart, CoreCommerce, Fortune3, Weebly, Squarespace, Pinnacle Cart eCommerce, Wix, Magento Commerce, part of Adobe Commerce Cloud, Magento Go, AmeriCommerce, Pinnacle Cart, CubeCart, Zen Cart, osCommerce, Microsoft Outlook
Provide Support Live Chat Competitors
LiveChat, Live Person, Tidio
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
Provide Support Live Chat Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Provide Support Live Chat Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Linux, Mac|
|Mobile Application:||Apple iOS, Android|
|Supported Languages:||English, Български, 中文, Čeština, Dansk, Nederlands, Deutsch, Español, Français, Ελληνικά, עִבְרִית, Magyar, Italiano, Lietuvių, Română, Русский, Slovenčina, Slovenščina, Svenska, Türkçe|