sqanit

Sqanit is a modular service platform that connects physical products to intelligent, app-free support experiences. Designed for companies that sell or support complex, durable consumer goods, sqanit enables seamless assistance across the entire product lifecycle — from onboarding and troubleshooting to repair and replacement.

End-users access contextual help instantly by scanning a QR code on the product. This initiates a tailored support flow combining self-service guides, AI-powered assistance, remote video diagnostics (AR), and ticketing — all without requiring a login or mobile app.

Built for real-world complexity, sqanit supports a wide range of product types, user roles, and service structures. It is especially effective for mid-market companies managing spare parts, accessories, and distributed service processes. Its modular architecture integrates with existing systems (CRM, ERP, PIM, ticketing) and supports emerging compliance requirements like the EU Digital Product Passport.

Key Features

• QR-triggered support without app or login

• Modular service flows for diverse use cases

• AI-guided self-help and product troubleshooting

• Embedded ticketing and remote AR diagnostics

• Open API integrations with leading back-office tools

• DPP-ready data structuring and traceability

Key Benefits

• Increases service efficiency by reducing manual interactions

• Enables scalable support for complex physical products

• Improves resolution speed and customer satisfaction

• Enhances product usability and long-term loyalty

• Future-proofs operations with compliance-ready infrastructure

Best Fit

Sqanit is ideal for mid-market product sellers, service providers, and manufacturers of physical goods with long lifecycles, evolving user bases, and high after-sales complexity.