Brightmine

Formerly XpertHR

Xpert HR is well suited for HR professionals. I do not see it being a heavily used resource outside of HR. When i was researching a presentation topic, i enjoyed how many articles i found that gave very detailed information regarding the topic i was presenting on. I do feel like when i need a quick answer, Xpert HR is not always my first resource because I do tend to have to do some digging to find the answer i need on the site.

We use Xpert HR several times a week and need this resource to ensure we are in compliance

this product was implemented before i was hired

The people on the call training us were very friendly and knowledgeable! They helped me learn of new tabs for finding templates to create new trainings to update departments on policies and procedures. It also has great excel sheets so i can see side by side differences between states regarding different laws and compensation changes.

I think it is very simple to navigate and requires little training to get the hang of it and find resources. I dont think its too complex and if there are questions, helpdesk is very quick to assist! i also do not think its too limited, there are so many great features!

I reached out to Brightmine support when i could not get logged in and i received a personal response within hours that was very helpful! I love that it was a real person and not automated. This type of support makes me feel that their support team truly cares about getting issues fixed timely.

The website is so easy to use and navigate through. I check this website weekly on the states i am responsible for and it is so well organized to quickly find those states. I also use this to check up on information with policies and laws i run into and all the information is quick and easy to find.

All of HR can easily access the software and use it to meet their needs and responsibilities.

It is almost always available when I need it. I have only ran into 2 situations where i received an error message and could not get logged in but was told this was a widespread issue that would quickly be resolved.

Everything loads quickly and is exactly where i need it to be. I like how the sidebar breaks down different sections of policies for each state to help me find what i am looking for or gives suggestions or documents to review that may also be helpful

i was not part of the discussion

Provides the fundamentals for any HR function and saves hours of research.

A useful backup to the great knowledge we have within the team

I requested access to an additional country and they came back very quickly and quickly granted me access.

It's great and mostly user friendly. Some of the team have skipped over great information in there as the site was not as intuitive as expected, e.g. finding particular templates.