SymphonyAI IT Service Management Reviews & Ratings 2024

Q: What are SymphonyAI IT Service Management's top competitors?

Freshdesk , ServiceNow Customer Service Management , and BMC Helix ITSM are common alternatives for SymphonyAI IT Service Management.

Overview

What is SymphonyAI IT Service Management?

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

Recent Reviews

Best ITSM tool in market for IT services management

10 out of 10

November 03, 2022

Incentivized

It helps us to streamline our ITSM and ITAM processes, Help to prepare dashboards, SLA managements and achieve the ROI with tool cost. we …

Review symphony summit.

9 out of 10

November 03, 2022

Incentivized

We use it on a large scale for all the requests that are carried out. Tracking and helping in change requests logged and efforts spent on …

Summit Review

10 out of 10

October 27, 2022

Incentivized

We are using this ITSM for service requests, incidents, and Problem management.

Symphony SummitAI Experience Summary.

8 out of 10

October 27, 2022

Incentivized

This system is being used for Network incident tickets and Network Change Request management. Also, this is being used for mapping …

Symphony Summit review

10 out of 10

October 20, 2022

Incentivized

We use the tool for managing IT assets, track IT service requests and manage and monitor incidents. This product helps in ensuring SLA is …

Full of potential with very low performance.

1 out of 10

October 14, 2022

Incentivized

We use Symphony SummitAI as our ITSM solution and for Asset Management.

Experience of Symphony SummitAI

8 out of 10

October 13, 2022

Incentivized

This is pretty much 1 of the good tool in the terms of Application UI and customization. We can do anything in the tool with the reference …

Review for IT Assets Management & Service Desk Management tool.

9 out of 10

October 12, 2022

Incentivized

We have 1800+ users, and I am using this tool for IT Assets management as well as for service desk ticketing.

Robust tool for IT Service Management

9 out of 10

July 29, 2022

Incentivized

Symphony SummitAI has also helped in digitalizing service management of other departments. The easy-to-use interface and standardized …

Evaluate before purchase

4 out of 10

July 21, 2022

Incentivized

Integration across multiple systems with different slices of ITAM capabilities. In my opinion, there's a lack of organizational acceptance …

Read all reviews

How SymphonyAI IT Service Management Differs From Its Competitors

It is the best tool in market as per ITIL framework and policies, helps any organization to achieve 100% automation of operational tasks. Symphony summit covers all modules required to run IT operations within the organization and provide proper dashboards and reports.

It enable service desk team …

Incentivized

AI and Automation

Meet the SLA; User is followed one source channel without escalation; this is an auto-escalation system if the SLA breaches auto mail trigger from the system. Tickets are auto-allocated to a different workgroup without manual interference. Less work performed by analysts. User can see their ticket …

Incentivized

AI and Automation

API level integration capability is good; however, mail-to-ticket functionality has challenges.

Incentivized

AI and Automation

Their software promises a lot, but everything is just on paper and on slides. In reality, things are not working.

Incentivized

AI and Automation

Actually in this we have done only integration with AD and some 3rd party tools and the experience was very good.

Incentivized

AI and Automation

This is a very good tool for automation, but manufacturing users, don't log calls themselves, and IT persons have to log on to the call. Due to this, all calls are not logged in by the IT person and leading to the incorrect dashboard, which needs to be improved by better user-friendliness.

Incentivized

AI and Automation

The automation functionality has helped in assigning the tickets to the concerned work groups quickly. The bulk upload module for service requests has helped ease the process by making it faster and more efficient. The AI CINDE looks capable enough of streamlining the service management processes …

Incentivized

AI and Automation

Merino wanted to automate ITAM and ITSM but we could not achieve 50% what was the objective of the product to introduce in merino

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features

Organize and prioritize service tickets (10)
8.1
81%
Subscription-based notifications (10)
7.3
73%
ITSM collaboration and documentation (10)
7.3
73%
ITSM reports and dashboards (10)
6.4
64%

Return to navigation

Pricing

View all pricing

SymphonyAI IT Service Management

N/A

Unavailable

What is SymphonyAI IT Service Management?

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

30 people also want pricing

Alternatives Pricing

Atera

$99

per month per user

What is Atera?

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of…

Spiceworks Help Desk

N/A

Unavailable

What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and…

Return to navigation

Features

Incident and problem management

Streamlining ticketing and service restoration processes

7.2

Avg 8.2

8.1
Organize and prioritize service tickets
(10) Ratings
Prioritize tickets to ensure most urgent are tackled first
7.7
Expert directory
(9) Ratings
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
6.8
Service restoration
(9) Ratings
Impact assessment and automated fixes for common problems
7
Self-service tools
(9) Ratings
Repository of information documenting common issues and known resolutions which can be accessed directly by users
7.3
Subscription-based notifications
(10) Ratings
Users subscribe to notifications for ticket updates
7.3
ITSM collaboration and documentation
(10) Ratings
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
6.4
ITSM reports and dashboards
(10) Ratings
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

7.6

Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

Avg 8.4

Return to navigation

Product Details

About
Competitors
Tech Details
FAQs

What is SymphonyAI IT Service Management?

SymphonyAI Summit, AI driven IT and Enterprise Management Suite, is designed to take IT and business to greater levels of speed, responsiveness, and productivity. Summit's IT Management Suite is modular, cloud based, and powered by AI unifying key processes across Service Management, Asset Management and Operations Management. SymphonyAI Summit is designed to bring the benefits of automation, agility and productivity gains to enterprises. The vendor states Summit can deliver up to 45% Better Total Cost of Ownership and up to 20% Annual Saving on IT Help Desk.

SymphonyAI Summit can transform the way routine tasks are performed. Users converse with CINDE using natural language via chat or voice interfaces and receive personalized and intelligent responses. Summit can automatically resolve user issues, and route the rest intelligently to the right human agent. Summit can increase productivity for end users and operations staff through end to end automation and aims to resolve up to 50% of end user tickets instantly.

SymphonyAI IT Service Management Features

Incident and problem management Features

Supported: Organize and prioritize service tickets
Supported: Expert directory
Supported: Service restoration
Supported: Self-service tools
Supported: Subscription-based notifications
Supported: ITSM collaboration and documentation
Supported: ITSM reports and dashboards

ITSM asset management Features

Supported: Configuration mangement
Supported: Asset management dashboard
Supported: Policy and contract enforcement

Change management Features

Supported: Change requests repository
Supported: Change calendar
Supported: Service-level management

SymphonyAI IT Service Management Competitors

SymphonyAI IT Service Management Technical Details

Deployment Types	On-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Windows, Linux, Mac
Mobile Application	No

Frequently Asked Questions

Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.

Freshdesk, ServiceNow Customer Service Management, and BMC Helix ITSM are common alternatives for SymphonyAI IT Service Management.

Reviewers rate Organize and prioritize service tickets and Asset management dashboard and Change requests repository highest, with a score of 8.1.

The most common users of SymphonyAI IT Service Management are from Enterprises (1,001+ employees).

Return to navigation

Comparisons

View all alternatives

Compare with

Reviews and Ratings

(28)

Attribute Ratings

Reviews

(1-10 of 10)

Sort By *

Companies can't remove reviews or game the system. Here's why

November 03, 2022

Best ITSM tool in market for IT services management

Manujeet Kumar

Technical Lead

Incedo Technology Solution Limited (Information Technology & Services, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

SymphonyAI IT Service Management Feature Ratings

Incident and problem management (7)

100%

10.0

Organize and prioritize service tickets: 100%
10.0
Expert directory: 100%
10.0
Service restoration: 100%
10.0
Self-service tools: 100%
10.0
Subscription-based notifications: 100%
10.0
ITSM collaboration and documentation: 100%
10.0
ITSM reports and dashboards: 100%
10.0

ITSM asset management (3)

100%

10.0

Configuration mangement: 100%
10.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: 100%
10.0

Change management (3)

100%

10.0

Change requests repository: 100%
10.0
Change calendar: 100%
10.0
Service-level management: 100%
10.0

November 03, 2022

Review symphony summit.

Verified User

Engineer in Information Technology

Accounting Company, 10,001+ employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

SymphonyAI IT Service Management Feature Ratings

Incident and problem management (7)

58.57142857142857%

5.9

Organize and prioritize service tickets: 70%
7.0
Expert directory: 40%
4.0
Service restoration: 40%
4.0
Self-service tools: 80%
8.0
Subscription-based notifications: 60%
6.0
ITSM collaboration and documentation: 60%
6.0
ITSM reports and dashboards: 60%
6.0

ITSM asset management (3)

60%

6.0

Configuration mangement: 60%
6.0
Asset management dashboard: 60%
6.0
Policy and contract enforcement: 60%
6.0

Change management (3)

73.33333333333333%

7.3

Change requests repository: 80%
8.0
Change calendar: 60%
6.0
Service-level management: 80%
8.0

October 27, 2022

Summit Review

Nishikanta Sahoo

Head - Production Support

Hero Fincorp (Banking, 5001-10,000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

SymphonyAI IT Service Management Feature Ratings

Incident and problem management (7)

90%

9.0

Organize and prioritize service tickets: 90%
9.0
Expert directory: 100%
10.0
Service restoration: 100%
10.0
Self-service tools: 80%
8.0
Subscription-based notifications: 90%
9.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (3)

96.66666666666666%

9.7

Configuration mangement: 90%
9.0
Asset management dashboard: 100%
10.0
Policy and contract enforcement: 100%
10.0

Change management (3)

100%

10.0

Change requests repository: 100%
10.0
Change calendar: 100%
10.0
Service-level management: 100%
10.0

October 27, 2022

Symphony SummitAI Experience Summary.

Verified User

Manager in Other

Internet Company, 501-1000 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

SymphonyAI IT Service Management Feature Ratings

Incident and problem management (7)

78.57142857142857%

7.9

Organize and prioritize service tickets: 100%
10.0
Expert directory: 100%
10.0
Service restoration: 60%
6.0
Self-service tools: 60%
6.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 90%
9.0
ITSM reports and dashboards: 60%
6.0

ITSM asset management (3)

76.66666666666667%

7.7

Configuration mangement: 70%
7.0
Asset management dashboard: 80%
8.0
Policy and contract enforcement: 80%
8.0

Change management (3)

73.33333333333333%

7.3

Change requests repository: 60%
6.0
Change calendar: 80%
8.0
Service-level management: 80%
8.0

October 20, 2022

Symphony Summit review

Deepak GB

AGM- IT

Page Industries Ltd (Apparel & Fashion, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

SymphonyAI IT Service Management Feature Ratings

Incident and problem management (7)

71.42857142857143%

7.1

Organize and prioritize service tickets: 80%
8.0
Expert directory: 70%
7.0
Service restoration: 70%
7.0
Self-service tools: 70%
7.0
Subscription-based notifications: 80%
8.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 50%
5.0

ITSM asset management (3)

73.33333333333333%

7.3

Configuration mangement: 80%
8.0
Asset management dashboard: 70%
7.0
Policy and contract enforcement: 70%
7.0

Change management (2)

90%

9.0

Change requests repository: 90%
9.0
Service-level management: 90%
9.0

October 14, 2022

Full of potential with very low performance.

Verified User

Director in Information Technology

Airlines/Aviation Company, 501-1000 employees

Score 1 out of 10

Vetted Review

Verified User

Incentivized

SymphonyAI IT Service Management Feature Ratings

Incident and problem management (7)

44.28571428571429%

4.4

Organize and prioritize service tickets: 80%
8.0
Expert directory: 80%
8.0
Service restoration: 50%
5.0
Self-service tools: 30%
3.0
Subscription-based notifications: 30%
3.0
ITSM collaboration and documentation: 30%
3.0
ITSM reports and dashboards: 10%
1.0

ITSM asset management (3)

60%

6.0

Configuration mangement: 80%
8.0
Asset management dashboard: 80%
8.0
Policy and contract enforcement: 20%
2.0

Change management (3)

60%

6.0

Change requests repository: 80%
8.0
Change calendar: 80%
8.0
Service-level management: 20%
2.0

October 13, 2022

Experience of Symphony SummitAI

Ashutosh Goyal

ITSM SME

Progressive Infotech pvt ltd (Information Technology & Services, 1001-5000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

SymphonyAI IT Service Management Feature Ratings

Incident and problem management (7)

42.857142857142854%

4.3

Organize and prioritize service tickets: 70%
7.0
Expert directory: N/A
N/A
Service restoration: N/A
N/A
Self-service tools: N/A
N/A
Subscription-based notifications: 70%
7.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 80%
8.0

ITSM asset management (3)

56.66666666666667%

5.7

Configuration mangement: 80%
8.0
Asset management dashboard: 90%
9.0
Policy and contract enforcement: N/A
N/A

Change management (3)

53.33333333333333%

5.3

Change requests repository: 70%
7.0
Change calendar: N/A
N/A
Service-level management: 90%
9.0

October 12, 2022

Review for IT Assets Management & Service Desk Management tool.

LALIT MADAN

SR. GENERAL MANAGER - IT/SAP

LUMAX MANAGEMENT SERVICES PRIVATE LIMITED (Automotive, 5001-10,000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

SymphonyAI IT Service Management Feature Ratings

Incident and problem management (7)

77.14285714285714%

7.7

Organize and prioritize service tickets: 80%
8.0
Expert directory: 70%
7.0
Service restoration: 80%
8.0
Self-service tools: 70%
7.0
Subscription-based notifications: 70%
7.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 90%
9.0

ITSM asset management (3)

76.66666666666667%

7.7

Configuration mangement: 70%
7.0
Asset management dashboard: 90%
9.0
Policy and contract enforcement: 70%
7.0

Change management (3)

80%

8.0

Change requests repository: 80%
8.0
Change calendar: 80%
8.0
Service-level management: 80%
8.0

July 29, 2022

Robust tool for IT Service Management

Verified User

Manager in Information Technology

Utilities Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

SymphonyAI IT Service Management Feature Ratings

Incident and problem management (7)

72.85714285714286%

7.3

Organize and prioritize service tickets: 80%
8.0
Expert directory: 70%
7.0
Service restoration: 80%
8.0
Self-service tools: 70%
7.0
Subscription-based notifications: 70%
7.0
ITSM collaboration and documentation: 80%
8.0
ITSM reports and dashboards: 60%
6.0

ITSM asset management (3)

73.33333333333333%

7.3

Configuration mangement: 70%
7.0
Asset management dashboard: 80%
8.0
Policy and contract enforcement: 70%
7.0

Change management (3)

80%

8.0

Change requests repository: 80%
8.0
Change calendar: 80%
8.0
Service-level management: 80%
8.0

July 21, 2022

Evaluate before purchase

Anand Chaudhuri

CIO (Chief Information Officer)

Merino Industries Ltd (Building Materials, 5001-10,000 employees)

Score 4 out of 10

Vetted Review

Verified User

Incentivized

SymphonyAI IT Service Management Feature Ratings

Incident and problem management (7)

34.285714285714285%

3.4

Organize and prioritize service tickets: 30%
3.0
Expert directory: 30%
3.0
Service restoration: 10%
1.0
Self-service tools: 60%
6.0
Subscription-based notifications: 70%
7.0
ITSM collaboration and documentation: 20%
2.0
ITSM reports and dashboards: 20%
2.0

ITSM asset management (3)

46.66666666666667%

4.7

Configuration mangement: 50%
5.0
Asset management dashboard: 40%
4.0
Policy and contract enforcement: 50%
5.0

Change management (3)

46.66666666666667%

4.7

Change requests repository: 50%
5.0
Change calendar: 40%
4.0
Service-level management: 50%
5.0

Return to navigation

SymphonyAI IT Service Management

Atera

Spiceworks Help Desk

Freshdesk

ManageEngine Endpoint Central

BMC Helix ITSM

ManageEngine ServiceDesk Plus

Jira Service Management

SolarWinds NPM

ServiceNow IT Service Management

GLPI

ServiceNow Customer Service Management

BigFix