Q: What are BMC Helix ITSM's top competitors?

ServiceNow IT Service Management , Cherwell Service Management (discontinued) , and IFS Assyst are common alternatives for BMC Helix ITSM.

Question 1

What is BMC Helix ITSM?

Accepted Answer

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

Question 2

What are BMC Helix ITSM's top competitors?

Accepted Answer

ServiceNow IT Service Management, Cherwell Service Management (discontinued), and IFS Assyst are common alternatives for BMC Helix ITSM.

Question 3

What is BMC Helix ITSM's best feature?

Accepted Answer

Reviewers rate Organize and prioritize service tickets highest, with a score of 9.1.

Question 4

Who uses BMC Helix ITSM?

Accepted Answer

The most common users of BMC Helix ITSM are from Enterprises (1,001+ employees).