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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

Review

7 out of 10
May 07, 2024
Incentivized
I use Trinet for multiple purposes, for payroll, for time management and for hiring new employees and on boarding them
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TriNet Review

3 out of 10
May 06, 2024
Incentivized
Our primary use is payroll. We are currently evaluating using it for its HRIS features such as; Recruiting, time off, performance …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (647)
    9.1
    91%
  • Update personal information (661)
    8.3
    83%
  • Pay calculation (660)
    8.1
    81%
  • Benefit plan administration (671)
    7.9
    79%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

33 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.3
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.8
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1129)

Attribute Ratings

Reviews

(1-25 of 702)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization used TriNet as a platform to process payroll for the US staff. The head office is based in Australia as well as the finance team. Being in Australia, the finance team has little knowledge of the payroll requirements in the US. Being with TriNet has helped us to have insight on the US payroll compliances and they are a chat away when assistance is needed. We've been using TriNet to process payroll only.
  • Being in Australia, they are a chat away if assistance is required
  • Health benefit program for the employees is easy to renew every year
  • The help section is not as detailed; so you usually have to contact them
  • From the administrator's point of view, I don't know what the employees are seeing from their side. Hard to tell new employees what are the steps to take next.
Based in Australia, TriNet has been a source of support in terms of compliances. So they have been able to answer questions when they arise.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for payroll, benefits, and items related. It is being used for Human Resources purposes. When it comes to generating reports, it is very confusing, they offer filters but it is worse to navigate through them too. They have also started charging for certain reports. I have not used that portion but I don't think they should be charging being that it should be part of this same service and it was at one point. I also don't like the fact that when it comes to helping an employee solve an issue or get info, it is difficult to obtain even being the manager of the account.
  • HR rep that is the same for assistance
  • Employee portals
  • Options to employees for payment types
  • payroll
  • Generating reports portal
  • Assistance for employees
  • Ease of navigating portal
  • Ease of making changes
  • timeframe of obtaining insurance certificates
I believe that TriNet is well suited for a company that has more than 25 employees or multiple locations. Small businesses benefit from the ease of payroll and benefits entry and selections, but when it comes to communication as an admin it becomes difficult to help staff and clear up questions. The payroll portal is great to use.
May 08, 2024

TriNet Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet to process our payroll and be our HR and Benefits provider.
We like the platform and reporting upgrades that have happened as of late.
The integration of the platform with other services like background checks is very convenient user friendly.
  • The timekeeping module and mobile application is a big plus for us.
  • Benefit selection was an easy understandable process for me.
  • Reporting is very helpful.
  • The payroll is a bit restrictive. I couldn't seem to get my first PR Rep to understand a deduction I needed for the company officer on the payroll. I gave up then was shortly transferred to a new rep. I haven't brought up the issue again.
  • Currently not using the Paid Time off module. I was given 2 choices and have not chosen either yet. I am still approving time off internally, but the application on the paychecks works fine.
TriNet is suited to those medium-sized companies that want a full-service payroll and human resource provider. The price point may be an issue for some smaller companies that are doing without and will continue to do without.
Integration of the platform with other services including background checks has been a big time saver.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Trinet is used for payroll, benefits, and HR. Asa a small business, Trinet is a one-stop solution for many of the management functions that are time-consuming for a small business.
  • Wide range of benefits choices
  • Professional support
  • Payroll
  • Employee onboarding
  • Customer Service - the move from an assigned customer rep to Connect 360 has diminished the effectiveness and timeliness of the customer support for SNTC
  • Follow-up and follow-through. Changed banks and notified Trinet two pay cycles ahead of the change. Trinet failed to perform the required checks causing the payroll to fail. Trinet then attempted to bully SNTC for the mistake. When reps finally admitted Trinet failed to perform the correct steps, I asked for SNTC's account to be cleared of black marks. Was not done and bullying continued when asked to direct wire payroll funds for the next payroll. Too many errors by Trinet personnel for one simple bank change.
Best: Consistent on-time job performance supporting my company. The wide range of benefits available to employees is exceptional. Improvement desired: Connect 360, for SNTC, has been a significant decline in customer support. I appreciate that SNTC is a very small fish in the Trinet pond and Connect 360 is more efficient for Trinet. But... SNTC still has seen slower responses to inquiries since the change. I have a current Connect 360 put in about a week ago with no response.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for payroll, benefits, PTO, and consulting on HR issues
  • normal process implementation (payroll)
  • consulting on specific HR issues
  • Benefits information
  • answering specific questions about, for example, PTO inconsistencies
  • account contact is not as responsive as desired
  • fixing problems with data (PTO, for example)
okay for normal payroll management and basic hr (hiring, termination)

Less suited when you need to explain an issue and get a resolution on a specific issue
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses TriNet as our PEO. As a small nonprofit, TriNet provides a platform solution for our payroll and benefits and compliance and policy support. We've utilized TriNet's support through workforce planning, state and federal leave compliance changes, policy builds, benefits enrollment, and remote I9 verification compliance.
  • TriNet has an expansive repository of resources, which is particularly helpful as a small organization.
  • TriNet provides support for a range of HR functions that allow us to have a go-to support option in one location.
  • TriNet utilizes webinars, newsletters, announcements, and other convenient and accessible avenues to stay up-to-date on the often-changing compliance measures, as well as feature announcements, trainings, and updates.
  • TriNet's customer service has always been respectful but nearly all interactions have had a point where there was follow-up promised and not received and where I'm unable to reach anyone or get a response mid-case. It's common that I'll finally get to someone that can help me, only for them to say they'll email me information. When that information is received, it's missing aspects of my question/need, and it takes several emails (and sometimes weeks/months of repeated follow up) to get the rest of the information needed.
  • TriNet's chat support almost always has to transfer me to another team, oftentimes 2-3 times because a representative transferred incorrectly. This is very frustrating and causes me to have to have longer wait times and repeated questions/explanations to get caught up.
TriNet provides valuable PEO support for our small nonprofit organization. With an "HR Department of One" with a nationwide full remote staff, we rely heavily on TriNet's support in payroll services, onboarding, compliance, benefits administration, training (especially for managers and for DEI initiatives), policy, and many other aspects of HR. We have not utilized the add-on services as a small organization, such as their ATS or performance management system.
May 07, 2024

Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use Trinet for multiple purposes, for payroll, for time management and for hiring new employees and on boarding them
  • payroll
  • time management
  • HR
  • The staff does not return call on time
  • the time keeping portal glitches a lot
  • the on boarding seems to complicated for some employees
I like that its a one stop shop and you could do everything under one platform. I believe it is very expensive and they don't seem to want to work with the individuals about their payment concerns
Score 1 out of 10
Vetted Review
Verified User
TriNet is used for payroll purposes and onboarding
  • Dashboard is user friendly
  • Most items are easy to update for Admins
  • Reporting feature is helpful
  • The system should allow Admins to update leave information without sending an email
  • The leave department itself could use training on regulations and overall customer service skills
  • The dashboard should update employees with custom details added to their records
As HR for the company, there were numerous instances of delays, miscommunications and overall incorrect guidance mainly from the Leave Department. I would not recommend TriNet if what I experienced is the standard for customer service.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for Payroll and HR-related services. We are a small and growing company without enough infrastructure to support employees in HR and all of finance. TriNet is an excellent resource for handling all of our payroll and HR functions. The personnel are always responsive to our questions and provide sound advice. The portals are user-friendly. The benefit options for our employee base are expansive and competitively priced.
  • Onboarding of new hires
  • Ease of payroll processing
  • Reporting functionality to assist with finance department
  • Breadth of benefit choices
  • I would greatly appreciate a TriNet information sheet/download that can be provided to prospective hires that provides a summary of our benefits and other offerings.
Ease of using the portal for HR/payroll services. Variety of benefit options.
May 07, 2024

TriNet review 2024

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet to manage our payroll, travel and entertainment expenses as well as all of our benefit programs. We have approximately 57 employees and manage payroll and benefits on our own was resource expensive and our benefit costs were extremely expensive. Going to TriNet reduced our administrative burden as well as lowered our overall benefit costs to both the company and to the employees.
  • Payroll
  • Payroll tax administration
  • Benefit management
  • Some state and local payroll taxes require some intervention from us would be nice if they handled 100% of the payroll taxes for these few states and localities.
TriNet is definitely well suited for smaller organizations (sub 100 employees) and their HR support is good considering that it's all online. I did recommend TriNet to one company in Wisconsin, but they came back and said they were concerned that healthcare options were limited for Wisconsin from TriNet do they stayed with their current vendor. if you had better options for Wisconsin based employees they would have likely switched. they have about 110 employees.
May 07, 2024

Great Help

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using TriNet as a PEO service to manage our employment in both Canada and the US.
  • Payroll services
  • Benefit packages
  • Customer services
We were looking for a budget fitting benefit packages for our Canada & US team members. TriNet has just the perfect package for us.
May 06, 2024

TriNet Review

Score 3 out of 10
Vetted Review
Verified User
Incentivized
Our primary use is payroll. We are currently evaluating using it for its HRIS features such as; Recruiting, time off, performance management, document management, onboarding/offboarding...
  • Payroll processing is simple
  • Updates to federal/state/local requirements are conveyed to us via email.
  • Access to webinars and training are good.
  • Customer service from dedicated rep - Responses not timely, unclear responses, no follow up or confirmation from rep. Often times I need to follow up several times on emails. My rep has never picked up the phone when I called, or returned messages I've left. Lack of expertise in my opinion.
  • Text and phone support should be available for basic questions and they should have more knowledge so responses are available quickly. For general questions that I chat in or phone customer service about, they will simply create a ticket that goes back to my rep and then I still have to follow up to try and get assistance.
  • Training (such as performance reviews) should be recorded so that we can rewatch them. If there are concerns about changes affecting the info, there should be several disclaimers explaining that this information can change at any time and that it's highly suggested to watch the video within the next month of the recording date, for example.
From my experience, TriNet is not user friendly or intuitive. In many cases, I feel it is not straightforward and there is a lot of red tape to make simple changes. We are often running into situations when we can't get something to work, due to permissions, which need to be adjusted by TriNet. Simple things like changing the name of a location.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We work with TriNet as our HR system. TriNet makes it easy to stay in compliance when we have employees scattered around the U.S. and different state compliances to be in line with. We also use TriNet to pay our employees as well as capture Time off and Expense reports. The expense reporting is much easier to gather data with and get approvals.
  • Expense Reporting.
  • Compliance.
  • HR Notices.
  • Time Off has been finnicky. Currently, our entire staff shows negative time for sick time accruals.
  • The dashboard can be used in Dark mode, but the accessibility doesn't work in Dark Mode.
  • The UI can be clunky.
Trinet is very well suited to handle a variety of time-consuming HR tasks, making them easier and faster. The Money section works well. The time off section has bugs. Notifications could use some work as there is no way to mark notices as read in the interface and the notification doesn't go away.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for all employee related aspects - time and attendance, payroll processing, benefits, time off, applicant tracking/hiring, on-line learning and performance management.
  • The TriNet platform is very user friendly and easy to navigate.
  • The benefit plans available are varied and affordable.
  • The applicant tracking module covers all aspects of the hiring process (job posting, candidate management, interview scheduling, background checks) and easy to follow workflows.
  • The performance platform is not very intuitive, a little quirky and clunky.
  • In the hiring platform, under skills assessment, the choices when someone responds are “no experience”, “some experience” and “expert”. To us, expert seems like a stretch from some experience – would “proficient” be a better word for that?
The ramp up to our launch was outstanding - great planning, training, and preparation. Having an assigned support consultant has been very helpful. And we appreciate TriNet's experience with non-profits.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it for Payroll, benefits management, department of labor compliance, and expense management. For all of these, it covers 100% of our needs in these areas.
  • They offer outstanding rates on health plans and many other benefit plans.
  • Payroll is easy to manage.
  • Customer service is very responsive.
  • Expense management could be improved upon. We use a state bank for credit cards, and we were unable to link our credit card accounts directly. I have a workaround, but it means manually uploading the charges. Also, in this particular area, the support is not the best.
  • Also in expense management, while it has many fields for you to enter information, some of those don't show up on the reports.
TriNet is perfect for a smaller business or nonprofits that can't get competitive rates for health care. I can't really speak to larger businesses as I don't have comparison data, but even when we used a PEO in the past, we still were paying high rates. The savings were almost enough to offset the cost of having a PEO vs just a Payroll service, but our employees appreciate the personal savings as well, as we were able to cover a larger portion of the cost due to the price difference. Specifically, our rates for most of our employees were cut in about half.
April 30, 2024

TriNet review

Ayelet Witelson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for payroll administration, benefits management, and HR services. HR related service (including advice on employee related situations) reflect the highest value of the relationship for us. Getting on the phone with an experienced individual who has such a wide lens into appropriate practices is extremely important for us.
  • Relationship manager real-time response to issues as they come up
  • HR-related advice
  • Ease of use of web-site both as an administrator and as an employee
  • Flexible reports
  • Our needs are met
As someone who recommended TriNet to another organization, I feel that TriNet adds most value to companies in the 0-100 employees range, where adding an internal HR, compensation and benefits professionals can be a substantial expense, and where relying on TriNet is a value maximizer.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use TriNet for Payroll and Benefits. We do not used them for retirement plans
  • Selection of Medical Plans
  • Pricing of Medical Plans
  • Offering Medical and Child Care management accounts
  • The biggest confusion is deductible year vs plan year if they are not alligned as of January 1
TriNet is great for small employers looking to have benefits of a large employer.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
HR services including payroll, time management, benefits, hiring, HRIS. Help reduce benefits cost and improve the process of enrolling for benefits. Support the full cycle of recruiting and hiring employees. Provide employees with resources such as pay information, medical and other insurance and time off management on a mobile platform.
  • Technology
  • Service
  • Relationship
  • Increase system customization
Adjusting to our needs such as industry specific requirements.
April 10, 2024

TriNet Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a seamless process on our side. It's also extremely beneficial to have professionals support us through different state laws and procedures.
  • Communication
  • Problem solving
  • Reachable
  • Resolving tickets a bit quicker- sometimes we are on a time crunch and it's a bit difficult to wait on someone to respond.
  • Opting out of news from states where not located in. It would help reduce the number of communications that are not relevant to us.
TriNet is well suited for any small company. It reduces the need for having two or even three different platforms to perform your everyday tasks. It's also extremely beneficial to have experts to consult with on questions/issues you might not know how to handle. I don't know how TriNet would be suited for bigger companies. I can see having more employees and processes be a bit more complicated. Especially with the health insurance options.
Lance Skovsgard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The scope of use of TriNet services for Karmark Group include the following processes; Payroll, Benefits Administration, and HR compliance. Overall, TriNet helps Karmark Group streamline HR processes, reduce administrative burdens, and ensure compliance with employment laws, allowing us to employ sales team members throughout the United States. By leveraging services of TriNet Karmark Group is able to focus on our core business objectives.
  • Cost of benefits
  • Payroll accuracy
  • Customer Support
  • expansion of service to include Canada and Mexico
  • further reduce overall cost of services
I found TriNet is very well suited for small businesses with remote employees across several states.
TriNet is not well suited for remote employees located outside of the United States and Globalization Partners is a very expensive company to work through and is the "partner" firm to TriNet in these cases.
March 12, 2024

TriNet

Score 7 out of 10
Vetted Review
Verified User
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and the ability to complete a multi-state payroll with ease, without having to worry about multi-state tax registrations. We're extremely distributed, so TriNet is able to handle all payroll, benefits, and compliance concerns with ease.
  • Multi-State Payroll
  • Benefits Administration
  • I'd like to see them offer an ASO (Administrative Services Only) model for clients moving away from a PEO (professional employer organization).
  • Workday integration.
TriNet is great, but their fees are very high and there are solutions out there that are less expensive. Once you reach a certain number of employees, PEOs are necessarily the best option, especially due to the cost.
March 11, 2024

TriNet User

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees located across the United States. Our TriNet team has been able to assist with the nuances of each state and offer advice as we develop our operations processes, employee handbook, and benefits offerings.
  • Managing Remote Teams
  • Nuisances of each states legal requirements
  • Ease of payroll processing
  • Reporting
  • Customer support is good, but response times are lacking
  • Dedicated support specialists for smaller organizations
  • Ways to compare benefit offerings - but I also heard this may be coming
TriNet is best suited when your team is a bit larger (over 25 people) with a dedicated person for HR. Small companies may feel like they don't get the support they need and a person new to HR may be overwhelmed trying to find answers or get the necessary support. The features are great, but the support could be improved.
Score 8 out of 10
Vetted Review
Verified User
We are a small company with under 50 employees. We use TriNet to manage our employees and conduct payroll. It has upped our game in our ability to stay organized, stay up to date with compliance and make sure that our employees are supported and receiving their full benefits. I primarily focus on payroll and it’s been a game changer.
  • Customer support
  • Time card and payroll cohesion
  • Their app
  • Their time card feature can be a bit glitchy. We’ve had numerous employees struggle with it.
  • Their system isn’t always intuitive. Trying to learn a new skill can be time consuming and it’s not always clear what the next step would be. A directory or learning center for processes would be great.
  • The wing is great but we need more challenges!
Costs can be super high and I’ve had situations where we are being charged a large fee for an issue that could have been resolved with better communication. So I just don’t know if I could recommend this to a smaller company as the over head and associated fees would just not be practical.
Score 8 out of 10
Vetted Review
Verified User
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all employees in our three locations, they provide great resources on compliance, benefit guides and their chat function has been very helpful when we have run into any employee issues with payroll, platform support, and taxes.
  • Benefits Administration
  • Payroll
  • Platform Support
  • Better follow up and communication on cases submitted
TriNet is a great platform for benefits and payroll administration
February 26, 2024

It's Been Challenging!

Score 1 out of 10
Vetted Review
Verified User
TriNet is our PEO/HRIS system. We use TriNet in almost every aspect of our jobs. We have struggled with TriNet in almost every one of these aspects. We have also had to create extensive work around for many of the processes in TriNet. Over all I would say TriNet has added an extensive amount of admin time on to my teams plates. We also feel that we have to constantly audit the system as it seems to fail at odd time in odd ways. For instance, a team member takes vacation, it shows paid in the system, but their taken balance shows 0. Or even though we set the system up upon implementation to not allow team members to go into the negative on their leave balances, after over a year they still do. When we bring it up, there is no good explanation or it is indicated that it must some how be our fault. We also have issues with response time, the understaffed leave team, the seemingly understaffed tax team, the time and attendance platform, the training platform, the reports and analytics platform, etc.
  • Compliance
  • Non integrated time and attendance platform
  • Final pay - term process
  • Reports and analytics
  • Fees, so many fees
  • No job costing for multiple locations
I feel like I already went over those in the previous questions. I do like how compliant TriNet is, though I think that does seem to be rather self-serving as well. In my opinion, TriNet seems to take a blanket approach to compliance which ends up costing our company more money than is necessary.
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