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Insperity

Insperity

Overview

What is Insperity?

Insperity’s complete PEO services provide the scalable infrastructure needed to eliminate inefficiencies, control expenses and reduce risks to help sustain profitability. The Insperity PEO solution combines personalized service and HR technology, aiming to maximize the effectiveness of the client's people.

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Learn from top reviewers

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Service Offering Details

What is Insperity?

Insperity’s complete PEO services provide the scalable infrastructure needed to eliminate inefficiencies, control expenses and reduce risks to help sustain profitability. The Insperity PEO solution combines personalized service and HR technology, aiming to maximize the effectiveness of the client's people.

Additionally, through Insperity's collaboration with GrowthForce, the service can also include bookkeeping and accounting services, and customized compliance guidance and financial insights.

Their services include technology and personalized support from Insperity's dedicated experts. Some of their services include:
  • Notification of significant changes to employment-related state and federal laws
  • End-to-end workers’ compensation coverage and claims resolution assistance
  • Safety services consultations delivered by tenured, highly trained safety professionals
  • Virtual or instructor-led HR management training
  • Response to Equal Employment Opportunity Commission and other fair employment practices agencies.

Insperity Video

Insperity: HR Services

Insperity Competitors

Frequently Asked Questions

Insperity’s complete PEO services provide the scalable infrastructure needed to eliminate inefficiencies, control expenses and reduce risks to help sustain profitability. The Insperity PEO solution combines personalized service and HR technology, aiming to maximize the effectiveness of the client's people.

ADP TotalSource, Terminal, and TriNet are common alternatives for Insperity.

The most common users of Insperity are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 11)

Great for what it does

Rating: 6 out of 10
June 17, 2024
Vetted Review
Verified User
They handle a lot of items - benefits, separation agreements, payroll, etc for our US entity. If we are unsure of any legal-related items for specific cities and states, we would go to Insperity and they would have the resources to share with us that we should be aware of. They also have a learning and development platform that we are currently looking into.
  • Payroll Processing - they are always on time and very compliant with everything
  • Onboarding - new hires find it easy to complete their insperity onboarding and for the HR admin, its easy to find out what docs are still pending and what needs to be complete
  • Benefits - they offer a lot of options for employees. Their videos are useful as a high-level summary and their ALEX tool is REALLY great to use. Helps employees know what benefits is best suited for them
  • Compliance related questions - whenever we are unsure of anything in regards to compliance, they always are responsive via email and provides lots of details
Cons
  • When it comes to any sort of changes, we are expected to always submit an employee change form which can be a big hassle. If there was a way to change some details on the platform directly, that would save us more time. Also, some forms require wet signatures and we only find this out after we submit the first form that was e-signed. If it was made clear earlier that they had an alternative to the wet signature (such as their DocuSign), that would have saved us a lot of hassle and frustration on the employee's end.
  • Timeline of when to expect benefits - often new hires are ocnfused on when they have the option to enrol in their 401k. If there was a timeline given on when to expect all their benefit related info, that would be nice.
  • Pulling reports - I find the website hard to navigate and not as intuitive when looking for reports to pull from the system.
It's great for a company who doesn't have a strong knowledge in the US side and has a group of employees that work from the US. I think it is perfect for a non-US company who also has a small operations in US. Insperity helps us handle anything HR-related on the US side, so we don't have to stress about compliance and liability etc. They have a dedicated team to help us. Their customer support is also pretty useful too.

Do NOT use this PEO! Terrible Customer Service Experience.

Rating: 1 out of 10
March 15, 2024
Vetted Review
Verified User
Insperity
4 years of experience
Insperity's marketing team miscommunicated a deadline for benifits open enrollment. As a result, I missed the enrollment period by 4 days. After being instructed to file by paper, they denied me coverage! Every attempt to work with their benifits team to rectify the issue has been unproductive. I was instructed a benifits manager would call me... they never did... and have since stopped responding to my emails.
Cons
  • Customer Support
  • Management

Maybe their POE works, but in my experience, their other models do not...

Rating: 1 out of 10
October 06, 2023
We were promised an HR team, and we received a few phone numbers for team members who were nearly impossible to reach...

Our biggest complaint though is that, in my opinion, the user interface is very outdated and extremely difficult to use.

To be fair, we were not using the POE model that they offer but were using the self guided option.

In my opinion, the ease of use offered by basic industry names like Gusto and OnPay far outweighs any benefits you receive from using Insperity Workforce Optimization.
  • Onboarding Processes
Cons
  • In my opinion, user Interface is terrible
  • In my experience, HR "Team" very rarely answers the phone numbers that you are given
  • I think it is very expensive for what is offered
We would consider using Insperity Workforce Optimization's POE model, but, in my opinion, their model that isn't POE is terrible. We're in the process of changing payroll companies to one that is way cheaper, more simple, and the UX is much easier for our GMs to use...

Small and Medium Size Businesses Beware!

Rating: 1 out of 10
December 27, 2022
Small and medium size businesses beware. I don't normally write reviews, but my experience was so poor I felt obligated. In my opinion, Do NOT invest any time into investigating Insperity. They will require you to submit all of your current pricing for all of your services. They sell you on the fact that healthcare will cost less. In the end, healthcare will cost less, but they will REQUIRE you to sign-up for other services at exorbitant prices. Ultimately, it will cost you about the same. If you include the fee that goes to the salesperson it ends up costing you thousands more ($5k in my case). There tools are slow, outdated, and hard to use. The demo does not do this justice. Getting any kind of report requires a certification in Insperity. I run a tech company. I know how to navigate online tools. Insperity does not function well. Read the other reviews. In the end I left after about six months. Ultimately this will cost me more money in the short term, but I could not, in good faith, continue to give them money. In terms of cost, it is probably the most expensive option available. In terms of time, it is the MOST EXPENSIVE option. Before Insperity payroll took 30-seconds. Now payroll takes a couple of hours every week. I feel they do NOT care about you if you are a small or medium size business. They will give you hours to respond to emails or decide randomly to mail PAPER checks to your employees. The people behind the scenes DO NOT care about you from my experience, or your employees and will show you ZERO respect.
  • Healthcare costs are low.
  • Everything but healthcare is expensive.
  • Surface level service is acceptable, but behind the scenes service is terrible!
Cons
  • Pricing. Insperity is probably one of the most expensive services.
  • Lack of customer service.
  • Lack of respect for small and medium businesses.
  • Zero flexibility.
  • Software and tools are outdated.
If you are a large organization with tons of money and time to spend, Insperity is the company you need. If you are a startup and you have raised too much money, and your investors require you to burn as much capital as possible in two years, Insperity is the right company for you.

If you value time, money, or service, you need to look elsewhere. If you are a small medium-sized business, DO NOT use Insperity.

Small Business Switch Away from Insperity Workforce Optimization

Rating: 2 out of 10
September 15, 2022
Ld
Vetted Review
Verified User
Insperity Workforce Optimization was being used for all HR functions upon my arrival to the company, including but not limited to: payroll onboarding, I-9 process, employee handbook signing, benefits including medical, dental, STD and LTD, time and attendance and HR record keeping. Prior to my assignment as an HR Consultant (Generalist) for this small company client, they were utilizing Insperity and Insperity's specialists for all of their administrative HR needs.
  • Payroll Administration
Cons
  • Cost of overall product
  • Cost of benefits (medical, dental, LTD, STD, other)
  • Sales process
  • Small business HR Support (State law administration and knowledge, etc)
If you are a mid-sized company and have other HR support, Insperity may work for your administrative HR needs (ex. payroll, onboarding, etc). Insperity is a well known brand name and the price reflects that. However, in my opinion, there are many lower priced alternatives providing the same administrative HR services with more knowledgeable specialists.
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