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Microsoft Entra ID for business
Updated June 13, 2024

Microsoft Entra ID for business

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Entra ID

Microsoft Entra ID (formerly Azure) is a great product that we utilize for deploying VMs, integrating SSO within applications, managing users, groups, and inboxes, and more. While the online software is not always intuitive for administrators to use (the UI changes frequently) and the name change caused a great amount of confusion, the product is solid, mature, and most of all does the job in all the categories mentioned above.
  • User and group management
  • VM management and deployment
  • SSO integration app store
  • Intune and MDM
  • UI development
  • Communication regarding name change
  • Consolidating software stack
  • Increasing automation
  • Reducing the amount of passwords users have to remember with SSO (reduces help desk tickets)
At the company I work at now, our identity is managed exclusively in the cloud. We have all user management and VMs hosted through Microsoft, not internally. We utilize the full Microsoft cloud suite for SSO, user management, and VM deployment. We utilize Intune in the cloud for device MDM and application management.
Yes, we utilize Entra ID to secure non-Microsoft applications. This is done by eliminating additional password requirements for the end users and having them use Microsoft's SSO system which reduces password forgetting and additional weak passwords for vendors that may not have as strict password requirements. We utilize Intune to push applications to devices securely.
We connect quite a few applications to Entra ID. We utilize the entire Zscaler suite (ZIA, ZPA, ZDX) along with Salesforce and other smaller applications.
During the deployment of Entra ID we noticed that end users are much more receptive to the application SSO portal than originally thought. They enjoy portal that allows usage of all relevant applications with one username and password. Productivity has been up for IT staff and end users as password reset and account issue tickets decline.
Selecting Microsoft Entra ID is a good choice over Okta if you already utilize parts of the Microsoft Suite. It is a solid competitor and if your business is already paying for Microsoft products, why not use it? Okta is a great competitor, but simply already using Microsoft products gives Entra ID the edge.

Do you think Microsoft Entra ID delivers good value for the price?

Yes

Are you happy with Microsoft Entra ID's feature set?

Yes

Did Microsoft Entra ID live up to sales and marketing promises?

Yes

Did implementation of Microsoft Entra ID go as expected?

Yes

Would you buy Microsoft Entra ID again?

Yes

Microsoft Entra ID is well suited for most organizations who want a cloud based AD solution that allows administrators to manage users, spin up VMs, and integrate their internal applications with SSO. The software may not be well suited for businesses that use other softwares to do any of the tasks mentioned above, as they may not get their full money's worth.

Microsoft Entra ID Feature Ratings

Identity Management
7.9
ID-Management Access Control
9
ID Management Single-Sign On (SSO)
9
Multi-Factor Authentication
7
Password Management
6
Account Provisioning and De-provisioning
8
ID Management Workflow Automation
8
ID Risk Management
8

Using Microsoft Entra ID

1000 - Finance, accounting, marketing, IT, and all other misc. hospital staff.
5 - All of our general IT staff support Entra ID at least at the user management basis.
  • User management
  • SSO
  • Intune and MDM
  • Device management -- location tracking and remote wiping
  • Microsoft Defender add-on
We will certainly renew our current contract.

Evaluating Microsoft Entra ID and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Office 365 and Windows enterprise licensing.
We wouldn't. We'd go with Microsoft again.

Microsoft Entra ID Implementation

  • Implemented in-house
Change management was a small part of the implementation and was well-handled
  • Lack of prior implementation experience

Microsoft Entra ID Support

Support is outsourced to other countries and the language/accent gap can be a difficult to navigate sometimes. Support seems very canned and generic.
ProsCons
Quick Initial Response
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
We do not have premium support, we only purchase E3.
No.

Using Microsoft Entra ID

It has a lot of value for the price.
ProsCons
Like to use
Well integrated
Consistent
Feel confident using
Lots to learn
  • User/Identity management
  • License management -- particularly when you need to make bulk changes.