Blackbaud Tuition Management vs. Infinite Campus

The way Blackbaud Tuition Management handles the charges and how accessible it is makes my job much easier. I love that parents can see the same view of their account as I have when entering/reviewing an account so that it doesn't sound foreign when I try to explain something to them.

Infinite Campus is very easy to use when it comes to looking up personal student information as well as taking attendance. However, it is less suited for making it easy for users to find specific language testing data, ensuring the viewer feels confident in finding the correct webpage based on what they are looking for as well as being properly set up for the viewer to feel confident in arranging a progress report easily as well as quickly. Lastly, Infinite Campus could better enable the user to copy progress reports in bulk versus the current set up of having to go into each student's progress report individually to print.

Incentivized

• Website is easy to navigate
• Customer service is very professional and helpful
• Multiple options for making payments and setting up accounts

Incentivized

• It is very clean (not cluttered with information and buttons)
• It keeps all personal information in one spot
• The message center is helpful, and it is easy to see when there is a new message
• The breakdown of attendance is done very well

Incentivized

• Divorced parent log in access
• Split family contract processes

• The Gradebook is just so busy, even though it does contain all the grades/information you need, I find it very hard to find data/information just because of the sheer numbers and drop downs that I have to go through to get to what I want.
• Not very user-friendly for first time users - takes many tries and searching around to get to where you want. Gets easier as you use it, but they could attempt to make it more user-friendly for the novice/first time users.
• I'd like to see the drop-down menu for the classes broken up into separate folders/files for each group (ie. ELA, Social Studies, Science, Math). Then it wouldn't be just rows and rows of classes that make my eyes run them all together and hard to find the ONE I am looking for.

Incentivized

I haven't reached out to Infinite Campus for technical support. We have in-school people who are trained to help us out in the event of a problem. We have had a couple of times where the system has gone down unexpectedly, but our school IT professionals were able to sort it out.

Incentivized

I use FACTS in my role at work, and my children's school uses Smart Tuition. I am more familiar with Smart Tuition as a parent, but it seems to be a good solution for the high school. Since we do the financial aid in-house at my school of employment, FACTS works better for us.

Incentivized

Synergy, PowerSchool. Infinite Campus was definitely the "Cadillac" when looking at other systems. Other systems look and felt clunky when stacked against Infinite Campus. Although the company is not local, they FEEL and ACT as though they are right next door.

Incentivized

• Online access is key
• Multiple payment options are great
• Since there are so many payment options we receive funds faster

• Infinite Campus helped us to successfully meet our goals in the last Strategic Plan of establishing an electronic communication framework for academic progress between the district and parents.
• Issues with integration, or lack thereof, has resulted in loss of productivity and ultimately revenue since countless hours are dedicated to grading inputs that would have otherwise been spent on fulfilling other institution needs.

Incentivized