Gong vs. Mediafly Revenue360

Gong is great for: - Reviewing different calls, whether it is a discovery call, demo, follow-up, technical conversation or syncs with key stakeholders - To easily map out the different sections in the call like: Pricing, competitor, next steps, etc - Share recordings with customers or prospects. You can put a time limit for how long the recording will be available

Incentivized

I'll keep saying it: Mediafly is excellent at version control. I am confident that what's loaded on the website, our partner portal, and what reps are able to share is always the most recent version. This has been especially helpful as we went through an acquisition followed by a rebrand.

Incentivized

• Recommendations to improve (silence time, speaking ratio, etc.)
• Source of absolute truth! So easy to see what meetings have been done, and how it was done. No more he says she says
• Transcription - it has been accurate, and helps when trying to learn how to handle rejections

Incentivized

• Understands the need for and value of interactive sales and marketing content.
• Works as a business partner and goes out of their way to understand your challenges and needs.
• Is able to deliver tools and content that are reliable and effective at delivering value.

Incentivized

• Would like to have Gong use AI to alert me when a customer is at risk for attrition
• Would like to make it easier to search on Accounts. When I type into the search field, sometimes multiple accounts appear, and when I click on one, there's an error.

Incentivized

• Initial setup can be a bit confusing

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

Very simple to actually pull insights from the data, the transcriptions often don't need much manual fixing before presenting to the rest of the team. There is certainly work on installation, but the salesforce integration is solid and getting accounts for the whole org was seamless. Not a perfect score as I believe the transcriptions could be slightly better, especially if we are speaking to users from non-English Speaking countries.

Incentivized

It's an easy platform to interact with and once the custom tools are developed they launch and perform as expected.

Incentivized

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

This is nothing something I'm able to answer

Incentivized

I think Gong's really helpful feature was being able to share a link to customer recordings which felt more secure and more easily accessible. Sharing setting was very customizable and allowed Smartling to ensure we were following best practices for security and privacy - this is something i've heard large companies like Accenture have issue with in regards to Zoom

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• Greater acceptance of a live conversation by our customers, especially the ones that weren't so responsive via email.
• Greater understanding of how to better interact with every customer and personalize our workflow for each of them.
• An increase in the good spirits among the team, since all participate in the review meetings, they are no longer shy or don't feel victimized anymore when working on improving our skillset.

• Saves minimum 25 minutes PER ITEM when updating content, eliminating the need to manually upload content in multiple places

Incentivized