Likelihood to Recommend Great for delivering insight on which personas are engaging with the material shared. If I've had multiple meetings with personas, but they have not engaged with my proposal, I'm now able to understand the priority of our partnership and how it ranks within their other initiatives.
Read full review Wingman would be well suited for any organisation with more than 5+ reps in their sales team. Recording all the demo calls will create a playbook which will help the reps learn from each other and also to ramp up new reps with how to conduct the demo and discovery calls
Ram V Senior Account Executive
Read full review Pros From an admin perspective, the platform is very easy to navigate, build and launch new content and informational pages for our team. The search feature within the platform is very accurate and does a great job of curating the top content based off of what our reps are looking for. The ability for our reps to hit 'edit in word online' or 'edit in Excel online' is great because our reps don't have to download a doc, edit it and then re-upload into the system. Any changes they make are auto-saved and stored right in Highspot. They can then present straight from the platform. Read full review Filtering calls by keywords - saves you time so that you don't have to listen to entire calls. Creating game tapes - so that you can easily onboard new team members. Great support team (love for Sushma). Much cheaper than competitors. Read full review Cons The mobile platform is not as user-friendly, missing some of the ease of use from a mobile device. The Help section is not as comprehensive or accurate. Often a search yields answers that are not relevant to the issue trying to be resolved. Content can only be sorted alphabetically or by date, it would be useful to be able to sort by author or department as well. Read full review Searching for specific calls (you can scroll through the list, but that takes time) The dashboard isn't as user friendly as it could be, but a seasoned user can navigate it just fine The AI-driven insights aren't always accurate but are still very useful nonetheless Read full review Likelihood to Renew I love Highspot, it saves me a ton of time every single day. I like how my correspondence looks professional and I know what I'm sending is accurate and company approved. I'm able to add it to an email template in seconds and choose multiple brochures if it fits the information the student wants or requested. I can also customize templates to make them company specific when appropriate
Read full review I think Wingman is one of the best software in their segment. Very few companies are cost-effective and offer similar solutions.
Read full review Usability I use Highspot every day. It is basically my go-to spot to find anything I need to know about the product, like pricing and internal processes. It also helps me provide value-added emails to my prospects with extreme ease. Without Highspot I would not have the current success that I have right now in sales.
Read full review Super user friendly tool! There are some features that I think might be improved over time, like navigation assistance or tutorials, and quick tips, like how to ensure calls always get recorded, how to add Wingman to calls last-minute, or how to use their playlist feature Game Tapes, but those are nice to haves, not need to haves.
Read full review Support Rating I have not needed any customer support until now, I guess this is because they work on a proactive maintenance of the platform. We have an internal team working with Highspot so if I need help I go to my internal team not directly to Highspot. I have never heard any complaints.
Read full review Wingman is always quick and thorough with their support and often offer to proactively connect on Zoom. I love that.
Read full review Implementation Rating I wasn't directly involved but no news is good news in our organization for topics like this!
Read full review Alternatives Considered Dropbox was sufficient for storing content in an easy to access space but, provided us no value beyond that. SharePoint actually made us less productive due to the amount of time our sales team had to spend searching for the right piece of content. Neither solution provided us any analytics as to what content was being used/engaged with.
Highspot provided us with intuitive content search and organization with the ability to tag keywords, search queries, and fine-tune categorization of all of our content. Highspot also provided us with direct feedback when our customer or prospective customers were viewing content which enabled us to follow-up at the perfect time and was directly attributed to several closed won opportunities. Their Outlook integration is the icing on the top as it allows our sales team to share content, access email templates, and link communication back to
Salesforce without ever having to leave the email client. With these features combined Highspot has made me drastically more productive and efficient in my work.
Read full review Gong is expensive but it has a lot better AI/Intelligence feature compared to Wingman. Wingman definitely does the job, is cheap, and also support is pretty amazing and I personally like Shruti a lot in terms of what she is doing in this space. Also, Wingman is in an Indian company.
Read full review Return on Investment Highspot has created more efficiency within our Sales team as reps no longer have to "hunt" for up-to-date collateral Highspot helps us understand what collateral gets deals in pipeline Highspot aids in new employees getting ramped easier and faster with one location to review training content Read full review Training of new Sales representatives has gone from 1 month to 2 weeks using Wingman as part of the training tools. The transcripts have also helped us to decrease the number of disputes "Lost" on Stripe, by providing evidence needed to win the case. Read full review ScreenShots Clari Copilot Screenshots