574 Reviews and Ratings
71 Reviews and Ratings
Well suited for Cross-teams communication.Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls. Not suited for: Lacks apps integration like Slack.Lacks quality with video calls.Slow file transfer for large files.Frequent downtime due to app instability. Incentivized
It is very well suited as a messaging tool, where one needs to communicate quickly to a colleague the status of a particular task or an update to the work. This is especially useful for field work where the field team can report the work done and any additional resources required. We have faced issues when virtual meetings are held for a team of 10+ members with a lot of drop-offs and poor quality of reception (audio & video). While some may be attributed to poor internet connection, we do not face the same issue when using Zoom meetings. This area requires strengthening Incentivized
HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.Incentivized
External channels allow in-office staff a private channel to directly relay messages to customers.Automated notifications through Zoho CRM can be easily triggered.Audio/screen share components offer zoom-quality calling without extraneous setups.
Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.Video and audio calls are pretty useless, they're slow and not always work.The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.Incentivized
Initial set up can be a little daunting if you aren't a tech-savvy person. For large organizations, this might not matter since you would have a dedicated IT team that will handle it (as we did) but if you are a small business owner looking to set this up yourself, I imagine it would take some trial and error to get working.Incentivized
If they fix the bugs the last update gave that are causing hipchat to crash more often.Incentivized
Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.Incentivized
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.Incentivized
Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .Incentivized
Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.Incentivized
I don't have insights as I was not a part of the implementation. However, I love the end product Incentivized
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.Incentivized
Functionality wise Zoho Chat fairs pretty well against the other options. I still use all the other options as I need to be flexible in how I communicate with clients. It is the integration into the ZohoCRM & Cliq that puts Zoho Chat above the others and is why I try to encourage clients to move across to the app Incentivized
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.Incentivized
HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.Incentivized
Zoho Cliq has facilitated quick & instant communicationsBetter coordination among team members.Better control over the project managed.Eliminated multiple subscriptions to remote work platforms, scheduling software, task management software as everything is integrated in Zoho Cliq.Incentivized