The user-friendly team communication software
May 13, 2024

The user-friendly team communication software

Ganesh Subramanian | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Cliq

Zoho Cliq is the backbone of our internal communication system.
We use Zoho Cliq extensively to connect with team members working on various projects.
We also have inter-departmental teams to facilitate on-going projects.
As required we invite external vendors, experts and even freelancers to get additional inputs/ clarifications on specific issues that need to be resolved
Besides this company-wide announcements, celebrations, greetings are made through Zoho Cliq channels.
In fact, internal emails are negligible as all communications are done through the messaging channel only.
  • Task creation and reminders
  • Calendar appointments
  • Audio, video conferencing - both external and internal
  • Tracking project/ task progress
  • Meeting notes preparation (with addons)
  • Whiteboards for meetings
  • Inclusion of better project tracking tools - Gantt charts etc.,
  • Better classification & storage for files, attachments & documents etc.,
  • Better remote meeting features. At present it is riding on features offered by Zoho meetings, Showtime etc.,
  • Better user friendly and attractive interface.
  • Better library of emojis & GIFS
  • Zoho Cliq has facilitated quick & instant communications
  • Better coordination among team members.
  • Better control over the project managed.
  • Eliminated multiple subscriptions to remote work platforms, scheduling software, task management software as everything is integrated in Zoho Cliq.
Slack is equally good but as we went for ZohoOHO CRM it made sense to go in for Zoho Cliq to benefit from the integrations.
Zoho Cliq is intuitive and user-friendly with no extra learning required.
Google Chat had very limited capabilities and was not very user-friendly.
Microsoft Teams though seemed simple, required relearning and training and hence was not adopted.

Do you think Zoho Cliq delivers good value for the price?

Yes

Are you happy with Zoho Cliq's feature set?

Yes

Did Zoho Cliq live up to sales and marketing promises?

Yes

Did implementation of Zoho Cliq go as expected?

Yes

Would you buy Zoho Cliq again?

Yes

It is very well suited as a messaging tool, where one needs to communicate quickly to a colleague the status of a particular task or an update to the work.
This is especially useful for field work where the field team can report the work done and any additional resources required.
We have faced issues when virtual meetings are held for a team of 10+ members with a lot of drop-offs and poor quality of reception (audio & video). While some may be attributed to poor internet connection, we do not face the same issue when using Zoom meetings. This area requires strengthening.

Zoho Cliq Feature Ratings

Task Management
10
Scheduling
8
Workflow Automation
8
Mobile Access
Not Rated
Search
Not Rated
Chat
10
Notifications
9
Discussions
10
Internal knowledgebase
Not Rated
Video files
8
Audio files
8
Access control
9
Advanced security features
10
Device sync
10

Using Zoho Cliq

30 - It covers all the functions - Administration, Finance, Sales, Projects, logistics, customer support, Inventory management, and Warehouses.
This application has become the backbone for team communications and has accelerated the coordination and delivery of the products and services required by end users.
3 - No special skills are required.
Once the organisation tree is available, one can with the help of team leaders and managers decide on the access levels and groups a person belongs to and accordingly give him the rights.
the program can practically run itself once the parameters are defined.
Periodic maintenance may be required to eliminate dead wood.
  • Logistics coordination
  • Daily sales team reporting
  • Daily customer support team reporting
  • Project coordination, progress updates etc.,
  • scheduling meetings and discussions
  • Remote meetings
  • Coordination with external vendors
  • Access to select privilege customers
  • Quick logistics support
  • Better meeting schedules
  • Better remote meetings
  • Document management ?
It is an essential part of our work and there is no way we can work without it.
It is not worth looking for alternates as the users are comfortable using it and there are no major issues.