Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact
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Sprinklr Social
Score 8.1 out of 10
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Sprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. Content planning and scheduling using an editorial calendar, with a digital asset manager and the ability to publish across channels at AI…
Khoros is by far the easiest to use Spinklr has more functions with ads for TWitter and you can keep track of budget easily on Sprinklr but it is an absolute MONSTER for the interface. I am a certified Sprinklr admin and I still have problems figuring stuff out. Hootsuite is …
Sprinklr proved to be a strong competitor when we initially looked at social media management platforms. However, the price point, complexity of implementation and of use were important contingency point where Khoros outperformed its competition by providing and simple to …
Verified User
Employee
Chose Khoros Social Media Management
Khoros offers more specific labels for customer posts
Verified User
Strategist
Chose Khoros Social Media Management
I have heard its cheaper, so for the price, it's a good return on Investment.
I like Later a lot because it lets us implement the link in bio and make Facebook + Instagram posts at the same time, which cuts time in half.
Verified User
Director
Chose Khoros Social Media Management
I've used a number of other Marketing software over my 13yrs of working in social media. I would say that Khoros stacks up relatively well against it's competitors. It may not be the number one but it suited our needs.
Verified User
Professional
Chose Khoros Social Media Management
I was not involved in the selection process for Khoros Marketing. However, it serves the needs of our business and compares well with other products used in the organization.
Sprinklr has a better interface with LinkedIn. Sprinklr also offers a data display offering (called Display) that enables you to have real-time updated reporting that can display on a monitor.
Khoros' Analytics dashboards can be sized for a monitor, but they aren't …
When going through the evaluation, Khoros met all the buckets and pain points we had. The implementation and learning to use the tool were very smooth.
Hootsuite is great for smaller teams and organizations and provides basic analytics/reporting. It's ideal for those who aren't as advanced in the social maturity scale. Khoros Experiences does what TINT does, times 10. I use (and have used in the past) NetBase more for …
We honestly really liked the people at Khoros, and it set them apart from the rest of the products and people that we evaluated when first making our decision almost five years ago. The platform has tons of features, but wasn't super overwhelming like some of others that we …
Khoros is very easy to use and have a great CSM team that makes us feel supported. We didn't feel that the others could manage the number of accounts and users we had available and would be more difficult for our regional teams to use. The layout and analytics reports are easy …
Khoros offers a well balanced approach to sales, support and scalable growth. The products we currently use make the most sense for our social media configuration across our organization.
Every other year, we evaluate social media monitoring, engagement, analytics, and display tools. Khoros consistently comes out on top for its strong products, great support, competent services team, and fair price point. I highly recommend them for organizations that want a …
Sprout Social could not integrate with Microsoft Dynamics when we were evaluating the platforms. Sprinklr and Khoros were the top two platforms we investigated; Khoros appeared to have better customer service, which is something we value highly. We use Meltwater for PR purposes …
I think that Sprinklr had more advanced analytics but Khoros has a better layout and platform/easier to use, in addition to easier responding/labelling.
While each platform has its pros and cons, Khoros takes the cake when it comes to providing a quality user workflow. Khoros' success managers will listen to your current workflow, whatever madness it contains, and make suggestions on the best route that you should take moving …
Khoros stacked up very well to the competition in our analysis. The only tool which we graded better was Sprinklr, which costs twice as much. Though Sprinklr had more and better features, it was not twice as good. Khoros compared very well to Falcon (slow due to data centers …
Sprinklr is a lot more compatible across multiple platforms and reporting is significantly more streamlined. This helps prevent agent overlap and the ability to add approved responses within the tool saves time and revenue. The ability to create listening queues is very helpful …
Sprinklr is a far superior tool that has more breadth and more tools under a unified platform. The listening, reporting, account management, advertising, content management was a lot more developed than the other companies we vetted. I spent weeks talking with various companies …
None of these tools are incredibly easy to use but I found Sprinklr to be the most robust. Moreover, Sprinklr's support and account teams are excellent. I believe this to be an additional benefit as they're always quick to help solve any questions or issues that may arise.
I personally prefer Sprinklr over Spredfast. It has more features required to track and record. Spredfast was a little bulky and not as customer service friendly. Sprinklr is also easier to use and implement.
I think that Sprinklr is strongest in analytics and community management - however - the interface of the other platforms I have used is more friendly and other colleagues have a harder time with navigating the Sprinklr platform.
We looked at a dozen and the shortlist ended with Spredfast and Sprinklr. Chose Sprinklr because they were more Enterprise ready at the time. We continue to review other SMMS's, but have seen no reason to leave Sprinklr.