Carbonara App

Carbonara App is a digital waitlist and restaurant reservation system that allows users to handle both walk-in customers and guests who have reserved tables.

Users can send SMS messages and text guests in the virtual queue to inform them when their table is ready, and fill tables with walk-in host strategies — such as two-way communication features to manage tables in real-time.

For reservation-based restaurant, guests can use the app to make online bookings. Customers reserve tables from anywhere on the web, either via a website or social media platform.

Users can also schedule operating hours, and apply table management features to select free tables and seat guests.

Features, as provided by the vendor:
- Enhance the customer experience with drink pre-ordering. Let customers pre-order and pay for drinks before they even step through the door.
- Provide customers with accurate wait quotes and timers using the app's notification features.
- Send customers text reminders and ensure they arrive on time. SMS messages cost nothing, as Carbonara App absorbs all tariff charges.
- Bring the whole team on board with multi-device sync. Now everyone views the waitlist and reservation management screen at any time.
- Change of plan? Receive messages from customers via Carbonara App's two-way communication features, reducing your restaurant's risk of no-shows.
- Communicate with international customers from across the globe with multi-language support.
- Use the table management screen and swiftly assign customers their seats, attending to party size and guest preference.
- Engage with restaurant analytics: receive statistical emails that provide key insights on how a business is performing.