FAXCOM

Biscom Enterprise Fax Solutions is a suite of digital faxing solutions offered by Biscom Incorporated. According to the vendor, this product aims to transform companies from legacy fax machines to pure digital faxes with automation, security, and reporting. It is intended for companies of all sizes, including those in healthcare, financial, and government industries.

Key Features

Cloud Fax: According to the vendor, users can send and receive faxes directly from their email using SMTP over TLS. They have the option to receive faxes as PDFs or TIFF files and can attach and send faxes with any email client.

On-Prem Fax: The vendor claims that this solution provides a reliable and scalable fax system suitable for regulated industries. It supports virtualized environments and Fax over IP (FoIP) for real-time delivery. Users can access extensive capabilities through various user interfaces and receive faxes as searchable PDFs.

Hybrid Fax: According to the vendor, this solution combines virtual servers and cloud services to offer a high availability fax solution. It provides seamless, automatic failover and load balancing, ensuring uninterrupted faxing without busy signals. The flexible architecture allows for scalability and easy distribution of multiple queues.

Enterprise Fax Management: The vendor states that this feature provides a visual monitoring tool for advanced fax analytics in real time. It supports advanced fax routing based on rules and specifications, and collects translation information to create a SQL database for tracking and reporting on all fax activity.

Automation: According to the vendor, this solution supports the automation of faxing and compliance requirements. It enables the integration of fax into applications and workflows through APIs. Users can configure workflows and customize cover pages, and the product offers a comprehensive web services API for workflow applications.

Security and Compliance: The vendor claims that the product ensures stringent security measures with authenticated access and robust encryption. It provides a complete audit trail of communication for compliance with HIPAA, SOX, and FERPA. The solution also supports encryption at rest using FIPS 140-2 certified AES 256-bit algorithm and offers secure file transfer integration.

Reporting and Analytics: According to the vendor, this feature provides messaging analytics and system monitoring. It offers job tracking and reporting capabilities for collecting translation information. Users can obtain detailed fax usage billing information for auditing and accountability, and the solution supports reporting on fax activity and performance.

Mobile Fax App: The vendor states that this app allows users to send, receive, sign, and annotate faxes using their mobile devices. It is available for iPad, iPhone, and Android platforms, offering a seamless user experience with advanced functionalities. The app aims to enhance productivity and convenience for mobile users.