Overview
What is Medallia?
Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.
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Pricing
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
Product Demos
Medallia's Senior Housing News Demo Day Submission - Senior Living
YouTube
Medallia x McLaren Sizzle Demo - Cool, Engaging, Sincere | Bailey Brown Voiceover
YouTube
Medallia for Salesforce Integration App Demo Video exported - Localized for Japan
YouTube
Medallia - Admin Suite - SaaS Platform Demo Explainer Video
YouTube
Medallia - Total Experience Profiles | SaaS Platform Demo Explainer Video
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Medallia?
Medallia, a provider of experience management and engagement, aims to help users from the frontline to the C-Suite become customer-aware with actionable insights that keep customers coming back, spending more, and evangelizing the organization. The cloud-based platform captures solicited and unsolicited feedback data and serves up insights to help guide employees' daily decision-making.
Medallia Features
Customer experience management Features
- Supported: Product usage analytics
- Supported: Customer experience profiles
- Supported: Customer experience dashboard
- Supported: Customer journey mapping
- Supported: Churn risk scoring
- Supported: AI-powered recommendations
Additional Features
- Supported: Engagement and Feedback Management
- Supported: Real-time Analytics and Personalized Reporting
- Supported: Action Management
- Supported: Text Analytics
- Supported: Social Review and Reputation Management
- Supported: Artificial Intelligence and Predictive Analytics
- Supported: Real-time and Bulk Integrations
- Supported: End-to-end Data Protection
- Supported: Self-Service Administration
Medallia Screenshots
Medallia Integrations
- Contentsquare, now with ClickTale
- Fullstory
- Jira Software
- Adobe Analytics
- Pinpoint (Product Planning Tool), discontinued
- Quantum Metric
- Slack
- ServiceNow Customer Service Management
- Twilio
- Zendesk Suite
- Closed Loop Service Experience for Salesforce
- Decibel
- Engage Hub Connector
- EX Surveys via SSO
- TripAdvisors
- Tableau
Medallia Competitors
Medallia Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.
Qualtrics XM for Strategy and Research, InMoment XI Platform, and Clarabridge (discontinued) are common alternatives for Medallia.
The most common users of Medallia are from Enterprises (1,001+ employees).