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Next Matter is a versatile software that offers various use cases for businesses across different departments. Users have praised its …
Starting at $29 per month per user
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What is Next Matter?
Next Matter is an all-in-one platform that automates, tracks and executes operations. No code, consultants, or IT project management required.
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Starter
$29
Cloud
per month per user
Professional
$49
Cloud
per month per user
Enterprise
$99
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.nextmatter.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29 per month per user
Product Details
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What is Next Matter?
Next Matter is an all-in-one platform that automates, tracks and executes operations. No code, consultants, or IT project management required.
The platform provides automation for growing businesses, end-to-end automation for all operations, a fast-booming Fintech or the next Ecommerce giant. Build processes to give teams everything needed to do the job. Task assignment with every instance of a process, all tasks are created and assigned to the right people, teams, and systems automatically. Once a task is completed, it’s advanced to the next stakeholder in line, and customizable notifications (in-app, email, Slack, etc.) are triggered. Process starts, stops, pauses can be configured based on designated trigger events.
Automated task management or “scale-management.” provides a to-do list that writes and updates itself. Tasks are pooled logically into dedicated workstreams and to-do lists. For individuals, see exactly which tasks are on their plate at any given time. For teams, see all tasks and processes that are ready for pickup in their department. For managers, see all tasks at the process or organization level. Tasks can be delegated or re-assigned instantly to manage capacity or absence.
The platform provides automation for growing businesses, end-to-end automation for all operations, a fast-booming Fintech or the next Ecommerce giant. Build processes to give teams everything needed to do the job. Task assignment with every instance of a process, all tasks are created and assigned to the right people, teams, and systems automatically. Once a task is completed, it’s advanced to the next stakeholder in line, and customizable notifications (in-app, email, Slack, etc.) are triggered. Process starts, stops, pauses can be configured based on designated trigger events.
Automated task management or “scale-management.” provides a to-do list that writes and updates itself. Tasks are pooled logically into dedicated workstreams and to-do lists. For individuals, see exactly which tasks are on their plate at any given time. For teams, see all tasks and processes that are ready for pickup in their department. For managers, see all tasks at the process or organization level. Tasks can be delegated or re-assigned instantly to manage capacity or absence.
Next Matter Screenshots
Next Matter Video
Product Introduction
Next Matter Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Next Matter is a versatile software that offers various use cases for businesses across different departments. Users have praised its ability to seamlessly view and filter all orders from employees, providing an easy way to manage and track orders. The software's fast image uploading feature has been lauded by users, enabling them to quickly add visuals to their processes. Additionally, Next Matter allows for faster development and implementation of automations, reducing reliance on tech teams and saving valuable time for users.
By automating and streamlining processes in multiple areas of businesses, Next Matter frees up time for teams to focus on other important tasks. The company actively works on solving integrations, particularly with Front, to provide a more comprehensive view of processes. This dedication to improving integrations showcases Next Matter's commitment to bridging operational teams and automating common workflows, resulting in significant time savings for users.
Furthermore, the structured and automatic process offered by Next Matter eliminates careless mistakes and forgotten tasks that often occur in manual processes. This ensures a higher level of accuracy and efficiency. The software also facilitates communication with warehouse teams, improving the picking process and overall warehouse operations.
Across departments, Next Matter improves workflow and automates business processes, leading to increased productivity. Features such as email automation, notifications, and integration with SharePoint lists contribute to time savings for companies. It also assists in organizing the onboarding process for sales teams by providing a structured framework.
Next Matter plays a crucial role in creating alignment within organizations by defining and structuring unstructured processes. This helps standardize operations, optimize customer service, and increase transparency and standardization across departments.
The software's capabilities extend beyond internal operations as it enables quick sales to customers through streamlined workflows. It simplifies the sell-out reporting process with automated flows and notifications.
With Next Matter's support for decision approvals, mass mailings, and responding to external requests with multiple stakeholders, companies can enhance collaboration between different departments and ensure smooth employee onboarding.
The software significantly reduces the need to hire additional project coordination roles due to its efficient project management capabilities. Its workflow management feature allows teams to easily track the current status of tasks, improving transparency and accountability.
Next Matter also automates onboarding flows for new partners, helping businesses efficiently bring them into the ecosystem. It directs matters to the correct unit for resolution, ensuring timely and effective handling of issues.
For companies dealing with products, Next Matter offers valuable assistance in sorting and managing inventory. It simplifies processes, allowing for easy modifications without external assistance. By digitalizing processes, Next Matter increases operational efficiency by digitalizing processes without the need for programming knowledge. This empowers users to standardize and optimize their workflows, resulting in improved customer service.
One of the key benefits reported by users is Next Matter's ability to onboard new clients faster and more efficiently. By providing a structured framework and automating onboarding processes, it ensures consistency and transparency across departments.
Users appreciate the software's capability to understand, optimize, and automate their own processes. This self-service aspect allows teams to tailor Next Matter to their specific needs and achieve even greater efficiencies.
The communication features of Next Matter are also highly valued by users. It facilitates customer communication and provides a centralized platform for tracking daily tasks. Users find it easier to collaborate with stakeholders, respond to inquiries, and ensure prompt resolution of customer issues.
Overall, Next Matter is a highly versatile software solution that addresses various pain points across different departments. Its automation capabilities, streamlined workflows, improved communication channels, and time-saving features have garnered positive feedback from users.
Easy to Use and Navigate: Users have consistently found Next Matter to be easy to use and navigate, with a simple and intuitive user interface. Many reviewers praised the drag and drop capability, which allows them to create processes without any technical knowledge.
Good Overview of Tasks and Processes: The dashboard of Next Matter provides a good overview of tasks and processes, allowing users to easily track and monitor their progress. This feature is particularly helpful for teams as it enables each member to see the next steps and current status of a process.
Timely Improvements by Next Matter Team: Users highly appreciate the timeliness of improvements made by the Next Matter team. They value that the platform is constantly evolving and adding new features, making it much easier to use and adapt to their specific needs.
Complex Integrations: Some users have found the integrations to be complex and mentioned that there is a lack of training material available, which has required them to heavily rely on support. They express the need for more resources and documentation to navigate through the integration process.
Significant Lag and Slow Loading Times: Many users have reported experiencing significant lag and slow loading times, especially when dealing with larger processes. This issue affects their productivity and efficiency, leading to frustration.
Issues with Photos: A few users have encountered issues where photos are deleted or disappear when the website reloads. This can be problematic for those who heavily depend on visual content within their workflows.