Overview
What is Paddle?
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.
Been great so far
Payouts Late or Missing/Support taking weeks to reply
They don't pay out vendors on time
Paddle Review
Great for macOS and browser extensions
Want to proceess recurring billing? Go with Paddle.
Popular Features
- Website integration (6)8.585%
- Order processing (6)8.181%
- Product management (5)7.676%
- Checkout user experience (6)7.676%
Pricing
Custom
custom pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Online Storefront
Features for creating an online storefront with a browse-able product catalog.
- 7.6Product catalog & listings(4) Ratings
Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.
- 7.6Product management(5) Ratings
Product catalog can be easily updated.
- 6.6Bulk product upload(3) Ratings
Admins can upload products in bulk using spreadsheets.
- 7.4Branding(5) Ratings
Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)
- 6.6Mobile storefront(5) Ratings
Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.
- 2.7Product variations(4) Ratings
Products with variations or configurable options are easy to list and easy to browse.
- 8.5Website integration(6) Ratings
Integrates with an existing company website or blog.
- 4.9Visual customization(4) Ratings
Users can customize the look & feel of the storefront; storefront is visually attractive.
- 1CMS(3) Ratings
Beyond product catalog, includes basic content creation and management features such as blogging capabilities.
Online Shopping Cart
Features that facilitate the collection of items so that customers can purchase them as a group.
- 8Abandoned cart recovery(5) Ratings
Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.
- 7.6Checkout user experience(6) Ratings
Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.
Online Payment System
Features related to processing online payment for eCommerce purchases.
- 7.6eCommerce security(5) Ratings
Security measures are in place to prevent a breach of sensitive payment information.
eCommerce Marketing
Features related to marketing for eCommerce websites
- 9.2Promotions & discounts(5) Ratings
Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.
- 4.3Personalized recommendations(3) Ratings
Display or recommend certain products depending on the customer’s identity or shopping/browsing history.
- 4.9SEO(2) Ratings
The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.
eCommerce Business Management
Features related to business management and administration of eCommerce operations
- 4.6Multi-site management(3) Ratings
Administrators can manage multiple storefronts or websites under one umbrella.
- 8.1Order processing(6) Ratings
Includes tools or integrations for order processing.
- 7Inventory management(4) Ratings
Includes tools or integrations for managing inventory.
- 1Shipping(1) Ratings
Includes tools or integrations for order fulfillment of physical products.
- 8.1Custom functionality(3) Ratings
Users are able to customize the functionality of their eCommerce operation with custom code or add-ons.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Paddle?
The Paddle Platform provides an optimal checkout experience will convert more inbound leads, scale sales-assisted invoicing to more business accounts, and add subscription billing to better retain and expand customer base. The Finance Layer ensures companies get as much revenue as possible, while remaining secure and globally compliant. Transactions between multiple payment partners dealing with sales tax compliance are covered and proteced against fraud. The Revenue Data Layer acts as a single "source of truth." So whether reports are run through Paddle or connect to another tool, data is reliable.
Paddle Screenshots
Paddle Video
Paddle Competitors
- IBM Digital Commerce
- Chargebee
- Shopify Plus ·
Paddle Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(15)Community Insights
- Business Problems Solved
- Pros
- Cons
Paddle is utilized by Nice Mohawk's mac software titles and other mobile products for comprehensive analytics. Users appreciate how it provides an integrated sales experience, handling payment processing, subscriptions, analytics, and multiplatform SDKs. Paddle streamlines and optimizes the purchase journey for customers, making it highly attractive compared to other offerings in the market. Indian startup Iconscout relies on Paddle for recurring billing and all transactions, while browser extensions employ it to provide in-app purchase functionality. It also integrates with DevMate to facilitate the sale of licenses for a macOS application by managing trials and blocking app usage without a license. Additionally, Paddle is utilized for in-app analytics in a Mac App Store app to gather user behavior data. However, some users have reported progressively deteriorating support from Paddle, including delayed vendor payments and difficulties receiving meaningful responses. Nevertheless, the majority find that Paddle simplifies the payment process by handling various country legislations and VAT requirements. Despite some negative experiences with seller support and certain areas lacking in API documentation, many users find implementation relatively straightforward.
Easy Implementation: Multiple users found implementing SDKs across different platforms to be super easy. This has allowed them to seamlessly support modern interface paradigms without any hassle.
Excellent Customer Support: Many reviewers praised the company's customer support, mentioning that their issues were promptly addressed and taken seriously by a real team of backend support members. Users appreciated the assistance provided in resolving purchase-related issues and being directed to helpful FAQs and update links.
Transparent VAT Navigation: The company's approach to navigating VAT was highly praised by users. They mentioned that they never had to worry about making mistakes in this complex area of international sales, thanks to the transparent guidance provided by the company.
Flexibility and Customization: Some users have expressed a desire for more flexibility in analyzing reported data and better customization of custom events. They feel that the current options are limited and would like to have more control over their data analysis.
Confusing User Interface: A number of users found the drop-in purchase user interface on the web confusing. They mentioned that it could be difficult to navigate and suggested adding more options for customization without requiring a full custom site integration.
Communication Issues: There have been instances where communication from the front-line support staff was sent to the wrong address, indicating a need for improved internal processes. This has caused inconvenience to some users who were waiting for important information or assistance.
Reviews
(1-5 of 5)- Implementation
- Fees
- Seller/Customer Support.
- API Documentation.
- Product catalog & listings
- 50%5.0
- Product management
- 80%8.0
- Bulk product upload
- 10%1.0
- Branding
- 40%4.0
- Mobile storefront
- 10%1.0
- Product variations
- 40%4.0
- Website integration
- 80%8.0
- Visual customization
- 80%8.0
- CMS
- 10%1.0
- Abandoned cart recovery
- 70%7.0
- Checkout user experience
- 70%7.0
- eCommerce security
- 60%6.0
- Promotions & discounts
- 100%10.0
- Personalized recommendations
- 70%7.0
- SEO
- 80%8.0
- Multi-site management
- 50%5.0
- Order processing
- 80%8.0
- Inventory management
- 30%3.0
- Shipping
- N/AN/A
- Custom functionality
- N/AN/A
- Positive on payment processing.
- Ease of payment processing.
They don't pay out vendors on time
- their fees are decent
- borderline non-existent support
- vendors don't get paid on time
- no phone support
- Product catalog & listings
- 20%2.0
- Product management
- 20%2.0
- Bulk product upload
- 10%1.0
- Branding
- 20%2.0
- Mobile storefront
- 10%1.0
- Product variations
- 10%1.0
- Website integration
- 70%7.0
- Visual customization
- 10%1.0
- CMS
- 10%1.0
- Abandoned cart recovery
- 20%2.0
- Checkout user experience
- 30%3.0
- eCommerce security
- 10%1.0
- Promotions & discounts
- 50%5.0
- Personalized recommendations
- 10%1.0
- SEO
- 10%1.0
- Multi-site management
- 40%4.0
- Order processing
- 10%1.0
- Inventory management
- 10%1.0
- Shipping
- 10%1.0
- Custom functionality
- 10%1.0
- we didn not get paid out in time
Paddle Review
- Super easy to implement SDKs across supported platforms that support modern interface paradigms.
- Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
- Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
- Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
- Analytics could support more flexible analysis of reported data and better custom events.
- More customization of the drop in purchase UI on the web without the need for a full custom site integration.
- Sometimes communication from their front line support staff has gone to the wrong address.
In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
- Product catalog & listings
- 90%9.0
- Product management
- 80%8.0
- Bulk product upload
- N/AN/A
- Branding
- 100%10.0
- Mobile storefront
- 90%9.0
- Product variations
- 80%8.0
- Website integration
- 100%10.0
- Visual customization
- 80%8.0
- CMS
- 90%9.0
- Abandoned cart recovery
- 90%9.0
- Checkout user experience
- 100%10.0
- eCommerce security
- 100%10.0
- Promotions & discounts
- 90%9.0
- Personalized recommendations
- 90%9.0
- SEO
- N/AN/A
- Multi-site management
- N/AN/A
- Order processing
- 100%10.0
- Inventory management
- 80%8.0
- Shipping
- N/AN/A
- Custom functionality
- 80%8.0
- Increased sales due to abandoned cart recovery emails, etc.
- Allowed us to experiment with novel in-app "reward for sharing" purchase incentives
- Reduced VAT and customer sales support cost to close to zero.
Great for macOS and browser extensions
- macOS application licensing/trials
- JavaScript-based purchase page for web
- Webhooks
- Paddle support can be better
- Paddle documentation lacks some important information
- Mac analytics is very basic and limited
- Product catalog & listings
- N/AN/A
- Product management
- 100%10.0
- Bulk product upload
- N/AN/A
- Branding
- N/AN/A
- Mobile storefront
- N/AN/A
- Product variations
- N/AN/A
- Website integration
- 100%10.0
- Visual customization
- N/AN/A
- CMS
- N/AN/A
- Abandoned cart recovery
- N/AN/A
- Checkout user experience
- 100%10.0
- eCommerce security
- N/AN/A
- Promotions & discounts
- N/AN/A
- Personalized recommendations
- N/AN/A
- SEO
- N/AN/A
- Multi-site management
- 100%10.0
- Order processing
- 100%10.0
- Inventory management
- N/AN/A
- Shipping
- N/AN/A
- Custom functionality
- N/AN/A
- Paddle takes only 5% of sales, in comparison to 30% as Apple does.
- We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.
- Stripe
Want to proceess recurring billing? Go with Paddle.
- Recurring billing
- Zero failure ratio
- Good customer support
- Easy to implement
- More detailed dashboard
- Invoicing feature for accepting direct payments
- It's better if they can offer lower transaction rates
- Branding
- 50%5.0
- Mobile storefront
- 100%10.0
- Product variations
- 100%10.0
- Website integration
- 100%10.0
- Visual customization
- 50%5.0
- Abandoned cart recovery
- 100%10.0
- Checkout user experience
- 100%10.0
- eCommerce security
- 100%10.0
- Promotions & discounts
- 70%7.0
- Order processing
- 100%10.0
- We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.
- PayPal Payments, Stripe and FastSpring