Chargebee

Chargebee

About TrustRadius Scoring
Score 7.4 out of 100
Chargebee

Overview

Recent Reviews

Chargebee Review

6 out of 10
February 07, 2022
We use it for managing all of our subscription box subscribers and gift plan customers. We have it integrate with Shopify to manage orders …
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Pricing

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Rise

$249

Cloud
per month

Scale

$549

Cloud
per month

Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.chargebee.com/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is Chargebee?

Chargebee is a PCI DSS Level 1 certified recurring billing system for SaaS and subscription based eCommerce businesses.

This customizable platform supports 30+ leading worldwide payment gateway integrations, such as Stripe, Braintree etc., and alternative payment methods like PayPal and Amazon Payments - to allow users to automate payment collection, invoicing, email notifications and subscription management.

According the vendor, with the real-time, actionable SaaS metrics and analytics insights provided on the dashboard, users can understand the unit economics of their subscription business and drive their business growth with ease.

Businesses can also add unlimited users/user roles, with role based access, so that their support, sales and accounting teams have access to the relevant, up-to-date information on their customers.

With power packed integrations such as Shopify, Squarespace, MailChimp, ShipStation, Refersion, Google Analytics, and Zapier - businesses can sell their subscription products online, send personalized emails to their subscribers, ship their products, create referral programs, track the customer behaviours and integrate with hundreds of other web apps - all in one place.

With customers in over 48 countries, Chargebee says it offers the smartest solution for managing subscription billing and provides a scalable platform for businesses to grow, without worrying about losing control or creating administrative nightmares.

Chargebee Features

  • Supported: Recurring Billing
  • Supported: Customer Portal
  • Supported: Automated e-Invoicing
  • Supported: Hosted Checkout Pages (with Theme Support)
  • Supported: Automated Email Notifications
  • Supported: Dunning Management
  • Supported: Multiple Gateway Support
  • Supported: Metered Billing
  • Supported: EU VAT Support
  • Supported: CRM, Accounting Integration
  • Supported: Trial management
  • Supported: SaaS Metrics Reports
  • Supported: Robust, clean RESTful APIs
  • Supported: Multiple Webhooks
  • Supported: Consolidated Customer Profiles
  • Supported: Offline Billing
  • Supported: Grandfathering
  • Supported: One Time Payments
  • Supported: Coupons, Discounts and Add-ons
  • Supported: Credit Notes and Proration
  • Supported: Multicurrency support
  • Supported: Custom Domain for Hosted Checkout Pages

Chargebee Screenshots

Recurring Business Command CentreCustomizable Hosted Checkout PageReporting and MetricsSubscription ManagementCustomer Portal: Self-Service Portal

Chargebee Video

What is Chargebee?

Chargebee Integrations

Chargebee Competitors

Chargebee Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States, United Kingdom, Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Germany, Greece, Guernsey, Hong Kong, Hungary, Iceland, Isle of Man, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City
Supported LanguagesEnglish

Comparisons

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Frequently Asked Questions

What is Chargebee?

ChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed Subscription Billing, Flexible Billing Support and Automated Notifications.

Who uses Chargebee?

The most common users of Chargebee are from Small Businesses (1-50 employees) and the Computer Software industry.

Reviews and Ratings

 (40)

Ratings

Reviews

(1-19 of 19)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
We are a B2B SaaS company with annual contracts. We handle about 1000 contracts annually and almost 3xing YoY. Our subscription management operations used to be on Google Sheets - but beyond a point it's just not possible to do that. There are a myriad of deviations that keep happening - split invoices, payment follow-ups, rate changes annually, etc. - managing on Google Sheets just not possible. Plus payment follows ups for 1000+ customers. That's where Chargebee comes into picture - helping us handle our subscription management - from generating invoices to automated follow-ups for payment to creating various reports. It also integrates with our payment tracking platform (QuickBooks) and automatically updates when payment is received. There are some limitations in terms of handling all use cases - but 90% of the operations get handled here.
  • Invoice generation
  • Reporting on collections
  • Integrations with other RevOps systems - Hubspot, Quickbooks, etc.
  • Handling a variety of invoice scenarios
  • Everything comes at an added cost; so clarity on how much will you actually spend is always lacking
  • Setup is quite complex - takes 3-4 months for things to get up and running and then some more
Well-suited:
  • In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
  • We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.
Rithvik Podduturi | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
I used chargebee for one of my subscription-based websites it was easy to set up and it was up and running really quick.
They have very good documentation which is very good. They have very responsive and helpful customer support. You can automate every task and have everything one platform which is really good for any business.
  • Invoicing
  • Subscription
  • Multiple payment gateways
  • Pricing for Indian business it is on a higher side
Giving it a nice because there are solutions coming out at really attractive prices, which is affordable even for small businesses. Chargebee is losing a lot of small businesses like mine. Rest they are really good solution with really good way to add subscription and recurring charges for your website or membership site.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Chargebee is a good tool to use for integrating Salesforce and other sales software in small to medium-sized businesses. It's fairly easy to use and learn for beginners in our organization. We primarily use Chargebee for transaction-based and point of sale processes. CRM integration has good support as well too.
  • User experience and user design for beginners
  • Integration with Salesforce and similar software
  • Functionality is nice and is appealing to most businesses
  • Technical support can be difficult at times, customer support
  • Subscription plans can be upgraded for more options
  • Communication with support again needs a lot of work
Anyone who uses a CRM that values the user experience and easy functionality within a business. Salesforce, B2B, B2C businesses will benefit the most from this platform. If you think you may need a lot of support I wouldn't recommend Chargebee as much due to the lack of help and time you receive.
February 08, 2022

Trustworthy product

Score 8 out of 10
Vetted Review
Verified User
Review Source
Chargebee is one of the best platform in order for the subscription billing and revenue management platform which maintains the billing account in a very frequently manner in order to provide the exact scale for the learning management system in the company which may require lots of effort in order to update..
  • Flexible billing system
  • Billing accuracy
  • Collect payments
  • UI functinality
  • Subscription Management
  • Customer Service
It is a great working experience with the particular product as it includes multiple functionalities in order to work on the platforms which requires lots of process to arrange the same which requires to push to the particular points and help the frequently release data in order to provide accurate Billings.
February 07, 2022

Chargebee Review

Score 6 out of 10
Vetted Review
Verified User
Review Source
We use it for managing all of our subscription box subscribers and gift plan customers. We have it integrate with Shopify to manage orders and we use Shopify for our company website as well. We also use Chargebee for coupon code creation and redemptions. In the past, we were using it for e-commerce purposes.
  • Innovative metrics
  • Seemingly simple bulk subscription management
  • Customer service is quick to respond
  • Requires a lot of dev work to make it suitable for subscription box services
  • Important features not available on cheaper or mid priced plans
  • Product catalog lacks key features at the moment
I would recommend this for sub box companies that want to use Shopify for the orders. I say that with a precaution. The more unique the setup of your sub box company, the more challenges and troubleshooting you may run into. Be ready to use a developer to tweak the integrations to the right specifications
Score 7 out of 10
Vetted Review
Verified User
Review Source
Chargebee is an important platform that enables subscription businesses to capture, control, retain and maximize revenue opportunities through automated billing methods, management of subscriptions, revenue analytics, and other similar functionalities. The tasks like seamless integration with the tech-base, Chargebee is one of the best platforms to accelerate the growth of your subscription income, improve efficiencies throughout your sales, success, and finance processes.
  • Billing systems
  • Integration
  • Customer support
  • Pricing
  • Support
  • Onboarding methodology
The key differentiator of the platform is its user interface and its simplicity. Everything is organized logically, and even if you've never used Chargebee before, it's really simple to get used to. It's an excellent tool for all transaction-based operations because of its simplicity, effectiveness, and short learning curve for all users.
Shivam Shrivastava | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It provides a great billing experience to the customers who are having difficulties in order to get data.It helps customer churn by identifying and retaining unhappy customers- Credit usage,Coupans and adjust billing dates.It also helps sales and marketing team to run special promotions and provide accuracy with the content.
  • Flexible billing
  • Run special promotions
  • Accuracy in billing
  • Flexiblility
  • Supporting OS
  • Compatability
Chargebee is also one of the best platform in order to provide proper billing management to the customers by providing their configuration needs to be corrected in order to deploy and made the connection relevant to the specific position which is one of the best usecase.It also provides support in order to rectifying issues.
Score 3 out of 10
Vetted Review
Verified User
Review Source
We use Chargebee to manage hundreds of monthly subscriptions for our business. We chose it to automatically handle rebills, send collection emails, sync with QuickBooks Online, create an online portal for customers to both start subscriptions and update billing info.
  • The initial import of data was not too complicated.
  • They dedicated real people to the onboarding process.
  • [I feel] customer service never actually fixes any problems. They make you gather information they easily could, write up a big report of the problem, and then tell you why it's not working (usually not even correct). [In my experience] they never actually solve a problem. Not to mention, [in my experience] you can never speak with anyone immediately and coms turnaround is usually over 24 hours.
  • So far, I can not get my customers to checkout online, even after hiring professional developers to help.
  • [I believe] QBO sync is a mess.
  • My account is set up to send payment tokens to Authorize.Net, and no matter how much I disable every possible security feature, I still have 100's of declined cards, that work perfectly well.
If you have a dedicated high level API programmer,
and you do not need to sync with accounting software,
and you don't need to have online checkout,
and you don't use Authorize.Net...
maybe they'd be ok?
Score 10 out of 10
Vetted Review
Verified User
Review Source
Chargebee is the core of our billing platform. We use Chargebee to manage all payments, refunds, credits, etc. Essentially, to ensure that every customer is charged the correct amount. Chargebee is a tool that is used widely across our org. The CS team will go to Chargebee to process a refund when necessary. The Billing team will go to Chargebee to manage payment plans. Our engineering team integrated Chargebee into the rest of our system (website, internal tools) to ensure that Chargebee accounts are created/updated appropriately.
  • Reliable: We've had virtually no issues since launch.
  • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
  • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
  • UI can be a little confusing. Overall, a solid though and way better than Zuora.
  • Integration took a long time. Again, think this is a problem across all their competitors as well
Chargebee is really well suited to any growing company. There is probably a lighter-weight solution that might be optimized for a 5 person startup. There may be better options if you're the size of Google. But if you're a venture-backed startup, growing anywhere from Series B to Series E it's great. The tool is purpose-built for SaaS billing, but it now has a ton of features that make non-SaaS billing easy as well.
Will Goad | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Chargebee has been used to manage licenses for our SaaS product. In the past, we have also used it to handle invoicing for credit card transactions.
  • Integrates well with our tool to handle licensing for users in our SaaS tool.
  • Easy to generate trials of our tool.
  • Mobile optimized interface is nonexistent.
  • I believe that there are too many buttons to push to extend a trial. The interface grows on you as you use it, but could be more intuitive.
Chargebee works very well for managing trial signups, as well as the managing of user accounts for SaaS apps. It is simple to add licenses, send new invoices, and manage specific customer accounts. I believe that if you are primarily taking monthly or annual credit card payments, Chargebee provides a good range of functionality. If you are using traditional invoicing, I would keep looking.
Chargebee is simple to use, and we have had little need for support.
jeffrey samorano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Chargebee to handle subscriptions. Part of my company offers web hosting and management and this is how we provide recurring billing model.
  • I appreciate how Chargebee makes it very simple to create and manage plans and coupons.
  • Flexible coupons is a big plus. I have several plans, with and without signup fees. flexible coupons make it easy to apply them to the entire plan or just the setup fee.
  • Chargebee also handles getting customers to update their expired cards. There is a simple email that gives them quick access to their personal login. It's already written for you, just personalize it and send!
  • One area that is difficult is that I don't have an easy way to allow users to select their own plan options. I have monthly and yearly plans, but no way to let the customer choose (not without custom code). This is the one thing that has caused extra work for me.
  • Configuring additional custom fields in the checkout form is possible, but not very intuitive.
Chargebee is perfect for a small business/entrepreneur offering a limited product/service. As long as the plans are simple, this is a great solution.

If your services rely on multiple options or complex plan structure, this might not be a fit.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I used it for all my transactions. It was very helpful in solving all my charging and invoicing problems, including those that were subscription-based. I liked that I could just add in the details of the client and charge any amount for anything straight away for anything so easily. No cumbersome setups.
  • Customer service. They are speedy and warm. I LOVE that they think of their clients. They even allow the businesses that are starting out to come on board for free for their first $50k, which is a GODSEND. They also sent out gifts when I was their free client.. it was amazing to me that they would do that.
  • I love that I can just charge anything to a client's credit card without entering an address, especially when I need it done fast, and it will go right through, and the invoice will land right in a client's inbox.
  • I love how detailed they are with their email reminders, dunning and other areas related to credit card compliance that I had no idea was needed!
  • One-time charge will definitely need improvement. Given, they ARE a subscription-based sales software, but a better one-time charge functionality isn't that hard to do.
  • Pricing based on the usage and/or amount I put through Chargebee. I didn't use Chargebee too much, which was really why I stopped using it, but I would have continued if they could fit my usage to a reasonable price for their software.
  • Offline payments are harder to record. I don't know why I cannot send an offline invoice straight away to the client, it just goes to unpaid invoices first to be sent out at the next billing term. My clients get a surprise "UNPAID" invoice when I put in a new offline invoice for them... only for me to record their invoice as paid 5 mins later.
It's very very suitable for the budding entrepreneur. It's just easy to use and more straightforward than other systems. It literally has everything you want in there.
Nivas Ravichandran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Chargebee to track our annual recurring revenue, churn, leads and other necessary metrics for a SaaS business. We also use Chargebee's revenue story to understand predictions about growth. Chargebee sometimes also helps understand a particular account's subscription, pricing and the number of agents they are currently using with our product.
  • Chargebee is a great software to know about your subscription revenue.
  • Easy to use and has a great UI.
  • Also, love the Revenue Story platform on top which provides a good overall picture.
  • The dashboard cannot be customized and does not provide a good API to connect to other dashboard software.
Chargebee can be super helpful to quickly know your MRR, ARR, churn, sales trend or revenue trend over a month, 3 months, 6 months or a year. Works well for subscription businesses like a charm.

Chargebee does not provide a mobile app dashboard to quickly check revenue and other important metrics and can be a pain at times to log in through a web browser.
Andrew Humphries | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Chargebee is being used throughout our organisation to manage our whole software as a service solution. We have only had the installation implemented for about 6 months, but already it has revolutionised how we charge our customers. The setup was very simple and we had the whole solution set up within a few hours.
  • Easy subscription management system. Pro rata amounts all automatically calculated etc.
  • Great customer service. We talked to them and had almost immediate responses.
  • Chargebee has great customer management. Click into a customer to see everything about them immediately.
  • Chargebee's cost is higher than expected.
  • One time when I tried to downgrade the plan to a cheaper plan, they took a few days to reply and eventually got me changed a few weeks later (after one more payment cycle).
Great product for small SAAS companies wanting to get up and sorted in a short amount of time
Dailius Wilson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Chargebee has been our SaaS billing platform from inception. The rich feature set has really provided the framework for us to grow all areas of our business. Our subscription model does have many complexities -- with recurring and non-recurring items. We have found that Chargebee has met the need at every turn.
  • Support for recurring and non-recurring items
  • Strong dashboards and visualizations to model and predict sales performance
  • Good technical support
  • Strong product road map -- new features are added on a consistent basis
  • Given that we have both a self-service and direct sales model, it would be fantastic if we could directly customize the invoices a little more to make sure our terms reflect our contracts
  • We should be able to see the total price before we invoice or add to unbilled charges in the case that we are manually setting up an account
Chargebee is a fantastic solution that really meets the needs of any online business from Saas to e-commerce. I have had experience with many platforms both as a leader and as a consultant, and Chargebee is the platform I have liked the most. I think it also balances feature set with usability -- many platforms like Zuora overcomplicate matters at times or can be too rigid when it comes to certain business use cases.
Gabriel Stein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it to perform all monthly and one-time billing of clients and securely manage all our customer accounts. It's used by billing department primarily but does have applications in other areas. It's a game changer in terms of hassle-free recurring billing. I've literally used every single other option and this is hands down the best one.
  • Recurring billing
  • Managing billing details and subscriptions
  • Automating sign up and management for customers
  • Simplifying account setup process for customers
  • Their backend is great, but still being improved a lot (which is great), but sometimes it can be at the cost of consistent workflows because of changing setting layouts.
  • They no longer formally offer their landing pages feature and only offer embedded Javascript which is ok for some applications, but unfortunately limits some applications
Great a small to medium business who wants to offer recurring services and needs a way to manage and track customer behavior, and run it through a high quality trusted gateway.
Matt Heerema | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Chargebee to manage several hundred monthly subscriptions for our clients. Prior to this, we were using a typical invoicing system. Chargebee has automated hours and hours of AR, collections, and accounting work and provided our clients with an easy to use platform for managing their payment information. It has also automated communications that help keep our clients informed of their upcoming payments, account status, payment method expiration, etc.
  • Automated dunning. On failed payments, Chargebee smartly attempts to collect the payment at a future date.
  • Support: the support staff at Chargebee has been very helpful and taken care of the few headaches we've had, for us.
  • Automated request for payment information updates. This is a small but mighty feature. What used to be a long thread of emails is now a simple one-click automated solution.
  • Pricing: it feels a bit expensive to me, especially now that Stripe has released a similar set of tools for free. They'll have to step up their feature set a bit to stay on top.
  • Interface design. It is fine but feels a little clunky.
If you have a large number of small transactions on a recurring basis (subscriptions), Chargebee is for you. A small agency such as mine that does not have dedicated sales/collections/accounting staff will benefit greatly.
Vivek Khandelwal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Chargebee is used by multiple teams within our company: Sales, Product and Customer Success. It solves a bunch of problems for us -
  • Ability to set up pricing experiments smoothly
  • Manage subscriptions, overages, upgrades
  • Integration and managing multiple payment gateways
  • Managing multi-currency billing and country taxes
  • Tracking our metrics closely: Churn, revenue, growth and more
  • Ability to manage subscriptions of customers and upgrade them swiftly with one click. Manage overages easily.
  • Integration with tools such as Xero, Intuit Books
  • Ability to manage multi-currency and tax settings across countries
  • The only feature the could use improvement is probably invoicing for past date and future dates
Amazing for B2B SaaS Businesses - especially the ones in the growth or setup stage. Chargebee has a great plan for startups which allows smaller businesses to get set up without investing lot of money. Their startup plan also allows businesses to collect up to 50K USD without any upfront cost.
Brad Henderson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Chargebee is being used as our subscription management platform. Braintree's functionality for managing subscribers is very limited, which means we would have had to have built our own interface to manage subscriptions between our payment processor (Braintree) and our customer database. This would have tied us up on developing our product, which costs us time and we wouldn't have had as robust of a product in the end as Chargebee already has.
  • Simple interface that new employees are able to navigate fairly easily
  • Provides simple dashboard information you need.
  • Really love the dunning that makes it much easier for us to collect expired credit card info. Otherwise we'd be doing it manually and that would be a huge pain
  • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
  • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
  • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.
It's great for an early stage startup who doesn't have the resources to build in all of the subscription management features they need. It has a great free tier that makes it very accessible to a young startup. It's also great for a growing startup but it may not be the best fit for a more mature startup with the resources and need to build something a bit more custom.