Polygon

Polygon is a hospitality IT platform developed by Redcat Pty Ltd. According to the vendor, it is designed to assist cafes, restaurants, QSRs (Quick Service Restaurants), and multi-site franchises in managing their operations and providing a positive customer experience. The suite of services offered includes POS (Point of Sale), loyalty programs, online ordering, delivery management, kitchen management, and integrations with accounting and rostering systems. Polygon is aimed at businesses of all sizes within the hospitality industry, including fast casual restaurants, QSRs, restaurant groups, and cafe groups. It is utilized by various professionals in the food and beverage industry, such as restaurant owners and managers, cafe owners and managers, QSR owners and managers, and food service managers.

Key Features

Online Web and App Ordering: According to the vendor, Polygon allows businesses to reach customers at home through branded web and app ordering. It offers easy setup into existing Redcat POS, rapid integration, and secure online payment options.

Table Ordering with QR Codes: Polygon provides a table ordering feature that enables customers to conveniently order and pay from their table through a mobile-friendly ordering website. Customers can scan a QR code and enter the table number to place their order, which is then sent directly to the kitchen for production.

Self-Service Kiosks: Polygon offers self-ordering kiosks as a means to supplement POS terminals and improve service efficiency. These kiosks can be configured to fit different locations and accept various payment types, including Eftpos, member loyalty points, or pre-loaded loyalty cash.

Order Now and Pay Later via QR Code: According to the vendor, Polygon allows customers to keep their table tab open and pay later. By scanning a QR code, customers can view the menu, place orders, and settle the bill at a later time, providing flexibility and convenience.

Multiple Brands, Virtual Brands & Dark Kitchen POS Solutions: Polygon provides central management of virtual and physical brands from a single portal. It allows businesses to control delivery partners, kitchen management, menus, and reporting, while automating orders into one kitchen management system. The vendor also claims that Polygon offers consolidated sales and inventory reporting across all brands.

Delivery Partner Integration: Polygon integrates with popular delivery providers such as Uber Eats, Google, DoorDash, and Menulog. According to the vendor, this integration reduces costs, eliminates errors, updates menus automatically, and streamlines order management and reconciliation processes.

Drive Thru Integration: Polygon offers a drive-thru solution that aims to increase revenue streams and enhance the customer experience. The Customer Order Display (COD) shows the order as it is entered, and the POS integration allows order information to be displayed externally for customers, improving order accuracy and efficiency in drive-thru operations.

Catering Integration with Polygon POS: According to the vendor, Polygon streamlines catering order management and reporting processes. Customers can conveniently enter online catering orders for future collection and make payment at the time of ordering, eliminating the need for invoicing.

Low-Cost Delivery & Ordering Food through Google: Polygon provides low-cost delivery options integrated with DoorDash Drive and Uber Direct. Customers can order directly from Google Search or Google Maps, including online ordering through their website with no additional hardware required. The vendor claims that this feature improves margins and offers a seamless customer experience.

Delivery Solutions: Polygon offers fully-integrated delivery solutions for restaurants, cafes, and franchises. According to the vendor, this feature reduces costs, improves efficiency, and opens up new revenue streams by providing a seamless customer experience from order placement to delivery.