RestaurantConnect

RestaurantConnect is a restaurant reservation management system that aims to streamline the booking process and enhance customer experiences. According to the vendor, this solution is suitable for restaurants of all sizes, from independent establishments to chain restaurants. It is utilized by restaurant owners, general managers, front-of-house managers, as well as professionals in the hospitality industry and food and beverage sector.

Key Features

Powerful Reservation Management: According to the vendor, RestaurantConnect offers a highly customizable booking engine that optimizes table reservations. It allows for efficient seating arrangements by auto-assigning tables and provides over-booking protection to prevent overcrowding. The system also offers flexibility with regular and special hours of operation, automated reminders and confirmations, and table grouping and linking for larger parties.

Rich Customer Dining Profiles: The vendor states that RestaurantConnect allows users to spot first-time diners and identify loyal customers. It enables capturing and storing customer dining preferences and notes, which can be used to personalize their experiences. The system also provides insights into customer dining history, aiding in better service delivery.

Engaging Customer Feedback: According to the vendor, RestaurantConnect allows restaurants to receive feedback on various aspects such as food, service, ambiance, and value. It facilitates ongoing communication with guests, enabling restaurants to address their concerns and hold accountable those responsible for following up on feedback.

Table Management: RestaurantConnect offers total flexibility with unlimited app access across various platforms, according to the vendor. It allows for online reservations directly from Google, Google Maps, or an embedded reservation widget on the restaurant's website. The system supports payment-required events with deposits or payments required and provides special offers and promo widgets for effective marketing efforts. It also enables intelligent table assignments for both reservations and walk-ins, and ensures secure credit card storage with PCI compliant integration. Additionally, the system offers two-way texting to notify guests when their table is ready.

Guest Invitations: According to the vendor, RestaurantConnect enables restaurants to invite friends and family to join the host, helping to grow their guest database. The system also provides built-in social sharing features for better marketing opportunities.

User Permissions: RestaurantConnect offers host and manager level permissions to ensure secure access and prevent overbooking or unauthorized changes.

Customization: According to the vendor, RestaurantConnect provides over 225 backend settings, controls, and options, allowing users to customize the system to suit their unique needs. This ensures effective use across different restaurant concepts.