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ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of …
Overview
What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
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What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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- Tech Details
- FAQs
What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and app extension tool for ServiceNow featuring a number of low-code / no code tools to improve operational efficiency, including:
- Flow Designer, a codeless, natural language design tool for building workflows
- IntegrationHub tool for connecting devices and apps
- Mobile Studio (based on the company's 2017 acquisition of SkyGiraffe, a mobile app development focused startup whose low-code tools are now integrated into the Now Platform)
- Agent Intelligence machine learning task automator
- Virtual Agent, a tool for building intelligent chatbots and virtual agents.
ServiceNow Now Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
Reviewers rate Usability highest, with a score of 8.7.
The most common users of ServiceNow Now Platform are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of the key use cases of ServiceNow is as an internal ITSM tool. Users rely on ServiceNow to efficiently resolve day-to-day requests and incidents from employees across the organization. With its global ticketing system, ServiceNow enables users to easily track work and generate instant reports, providing valuable insights into their operational performance. The Performance Analytics feature has been particularly helpful in streamlining reporting processes and facilitating accurate forecasting.
Another important use case of ServiceNow is its compatibility with other third-party tools. This seamless integration allows users to leverage additional functionalities and enhance their workflow efficiency. Additionally, ServiceNow offers a virtual bot that can complete various functions within the system, further automating processes and improving productivity.
ServiceNow is highly regarded for its intuitive interface, making it easy to set up and use. Users appreciate the customizable dashboards that provide them with relevant information at a glance, saving time and effort. Managing tickets has become less strenuous compared to previous solutions, as ServiceNow offers a straightforward system for tracking and resolving incidents, problems, changes, releases, configuration management, and service requests.
Beyond ITSM, ServiceNow finds applications in various departments across organizations. It serves as a comprehensive platform for managing different departments such as HR, Facilities, Procurement, Legal, and Finance. Through customized workflows, it facilitates record-keeping and ensures smooth change management processes. Moreover, ServiceNow supports sales operations and consulting cycles by helping with incident tracking, requests, problem management, and approval workflows.
Overall, ServiceNow proves to be a reliable and efficient solution for organizations seeking streamlined ticketing systems, comprehensive issue tracking management, and seamless integration capabilities. Its extensive functionalities cater to a range of departments while maintaining ease of use for all users.
Attribute Ratings
Reviews
(1-24 of 24)Companies can't remove reviews or game the system. Here's why
September 14, 2023
ServiceNow Now Platform - a Powerful too to implement, develop, or customize any application
Score 10 out of 10
Vetted Review
Verified User
- build applications incredibly quickly , or customize pre build modules
- integrations
- data insights
- easy to use / train
- build complex workflows in minutes
- user interface and design
- mobile experience
Score 9 out of 10
Vetted Review
Verified User
- Integrations - very flexible platform to provide information or pull information onto the platform
- Custom App Builds - ability to create new applications from scratch all while protecting the scope via application scope partitioning.
- Many out of box tools are provided for admins/developers to solve problems. Including out of box widgets for the service portal (front end employee support portal)
- Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
- Tutorials on how to be the best at reporting in servicenow
- Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
- Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
April 13, 2022
Complete solution for IT service management
- Easy to use, user-friendly interface
- Customisable field names, workflows, approval gates etc.
- Mobile application available
- New users may be overwhelmed with the number of forms and modules at first
- A few workarounds may be required to achieve more complex customisations
- Occasional bugs
April 13, 2022
The ticket management tool that every support team needs
- Within my organization we started using this tool for IT ticket management because it is fast, easy to understand, its interface is simple and everything works well and smoothly.
- The control panel is customizable, we can adapt it to our needs and comfort.
- Its ticket manager is excellent and it is easy to track tickets based on their status, everything is more organized and easy to understand.
- In terms of analytics, it also performs very well and the reports it generates present information of great value to our work team; it has come to simplify the life of those of us who work providing internal and external support.
- It is a robust tool and although it is easy to understand, it takes a little time to master at first.
- The visual dashboard has a little room for improvement, it could have more features.
- Log service requests
- Manages Incidents
- Maintains a Knowledge database
- Tracking of records can be done differently and in a much better way.
- The basic GUI if not modified is a complex one.
- Requires a lot of modification to make it easier for ones requirement.
April 11, 2022
ServiceNow tool
- origination of the errors or Bug
- What troubleshooting were done by Tier-1 or Tier-2 support team. Any logs got attached to review
- What changes so far were made by technical team.
- Whether the required changes got approved by CAB
- Sometime it is difficult to reopen some closed ticket for escalation.
- Sometimes it is not easy to read the latest updates via email attachments without opening the client tools
- I feel sometimes the context gets too long to follow. it contains too many details logs. This is not bad but sometime in the rush could get a little overwhelm.
April 07, 2022
ServiceNow for All
- Incident Management
- Change Management
- Service Requests
- Clean integration with multiple platforms - Integration Hub to address but not mature
- Extraction of data to external source for reporting
- Technical debt - ServiceNow allows unlimited customization
- Change Management
- Incident Management
- Asset Management
- We use ServiceNow for a wide variety of tasks within the organization and we currently do not see any shortfall. Quite happy with the frequent updates that is made to the platform.
April 07, 2022
ServiceNow Platform Review
- IT Service Management
- Asset Management
- Incident Management
- Integrated Chat Feature
- Integration with systems with it's own inventory / asset management (SIEM, AV Solutions)
April 06, 2022
ServiceNow -Pretty good CRM tool
- Provide clear email and account detail
- Provides dashboards for tracking
- provides a way to communicate to other teams
- Improvement is needed with the refresh part. I would suggest providing a quicker timer when it comes to refreshing
- allow color changes and themes
- a better way to customize the layout so, it is more organized
April 06, 2022
A Well rounded Product
- tracking
- Self-Service/Request Fulfillment
- Collaboration
- Slow Loading times
- Initial setup
- Asset management
April 06, 2022
Best choice if you are looking for a ITSM web platform
- The best ITSM management just in 1 tool.
- User friendly for no IT people when they must raise a IT issue.
- It offer very good workflow during incident or request item.
- Connection with external Service desk tool.
April 06, 2022
Service Now - Made IT infrastructure access easy
- Incident management
- Approval workflow
- IT infrastructure access request management
- Easy listing of services
- AI powered issue management
- Asset management
- KB
- Integration within other systems
- Not enough permission layers.
- Expensive
- Difficult in adaption within organization.
March 26, 2022
Service Now Review
- The user interface is well designed and can be customised according to the organization's needs.
- Almost all of the ITSM management can be managed under one roof.
- Creation of report and dashboard is easy.
- Connecting and importing data from third party applications.
March 25, 2022
ServiceNow - Flexi ticketing tool
- Self Explanatory UI
- Easy for freshers to understand
- Good for internal KB creations
- When the SQL server is busy application too experiences performance issues
- The status changes are not very much effective as the SLA clock is always ticking in most of the statuses
March 23, 2022
ServiceNow Now Platform review
- Stores Information
- Raises Faults
- Raises Cases
- Searching for raised cases
- Searching by customer name
March 23, 2022
Great tool for managing incidents
- Workflow
- Custom changes
- New fields
- Notifications
- Custom views
- Too many options
- Query editor can be simplified
October 21, 2021
Highly configurable, simple ticketing system
- Ticketing
- Visual Task Boards
- Custom Configuration
- Enhanced reporting functionality
September 15, 2021
ServiceNow improve your Service Now!
- Automation
- Asset management
- Ticketing
- Change Mangment
- Discovery Maintenance
- Installation of integrated apps by automatically installing all necessary items
August 12, 2021
ServiceNow - worth the price
- workflow during a request item
- approval management for changes, and services
- service level agreement monitoring
- ability to spin up a low code application
- creating a notification engine to track all notifications
- providing a service to return modules to out of the box functionality removing customization
- providing an administration for new users profiles setup screen
January 16, 2021
Solid cloud based ticketing platform
- Autogenerate tickets from Logic Monitor.
- Tickets from email to service desk is nice.
- Change control process flow is good.
- My home screen needs to auto update based on a timer.
- Long drawn out process for closing a ticket.
- Creating change control tasks are not intuitive.
February 23, 2020
Great too to use, implement and resell
- Flexibility to automate process
- Easy of use
- There is room to improvement but nothing specific that I can mentioned at this point.
February 09, 2020
ServiceNow: Service desk solution across multiple departments and business processes
- Incident response, change management, asset management, and problem management.
- User communication, availability, ease of use, and user adoption.
- Menus can sometimes be confusing to navigate, unless paired down or customized.
- More flexibility needed for templates/home pages and graphics placement for company branding.