Symbioz

Symbioz is a suite of applications designed by Symbioz for franchise or restaurant chain management. According to the vendor, this software solution offers a range of tools to streamline operations, enhance customer experience, and optimize business performance. Symbioz caters to franchise owners, restaurant chain managers, and food and beverage industry professionals of various business sizes within the hospitality industry. The suite includes features such as order taking, payment processing, delivery management, kitchen production, stock management, and data analysis.

Key Features

Cash register: According to the vendor, Symbioz offers an application for order taking and payment processing on iPad and iPhone. This feature aims to reduce errors and enhance the efficiency of the ordering process.

Internet ordering: Symbioz provides an e-commerce website that enables online ordering for the entire franchise. The vendor states that an intelligent bot is available to suggest personalized product recommendations to customers, enhancing their ordering experience.

Delivery management: Symbioz includes a mobile application specifically designed for delivery drivers. The vendor claims that this application offers geolocation features to assist drivers in real-time delivery management, including handling payments and validating deliveries.

Management & Analysis: According to the vendor, Symbioz offers iPad-based analysis dashboards for managing employee schedules. These dashboards provide real-time access to comprehensive data on daily sales, product performance, and employee productivity, aiding in informed decision-making.

Kitchen production: Symbioz provides touchscreen displays above each kitchen station to eliminate paper tickets and ensure accurate order preparation. According to the vendor, this feature aims to improve efficiency and reduce errors in the kitchen.

Stock management: Symbioz offers an iPad application for stock movements, purchase orders, supplier invoices, and inventory management. The vendor claims that this application calculates the costs of raw materials and generates automatic purchase orders, streamlining the supply chain process.

Order kiosk: Symbioz includes a self-service kiosk application to enhance the user experience. According to the vendor, this application suggests products that complement customer choices, making the ordering process more personalized and convenient.

Customer display: Symbioz provides an order tracking module for customers. The vendor states that this feature manages waiting times and reduces abandoned orders by allowing customers to track their order progress in real-time, enhancing transparency and customer satisfaction.