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UXtweak is a versatile and user-friendly platform that has proven to be invaluable for various user experience research and optimization …
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What is UXtweak?
The UX research tool UXtweak helps business users to understand what customers think and feel about a website, app, or prototype. The UXtweak platform's features include competitive usability testing, complex website testing, session recording, card sorting, tree testing, mobile testing,and…
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Pricing
Starter
$0
Cloud
Free
Plus
$99
Cloud
per month per seat
Business
$179
Cloud
per month per seat
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.uxtweak.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is UXtweak?
The UX research tool UXtweak helps business users to understand what customers think and feel about a website, app, or prototype. The UXtweak platform's features include competitive usability testing, complex website testing, session recording, card sorting, tree testing, mobile testing,and prototype testing. Using these tools helps to see a website from the users' point of view and discover what matters the most to them.
UXtweak enables users to test not just one or two components of a website, but the full lifespan of the website, from prototyping, testing the final product, or evaluating competitors, to sketching particular features.
The vendor states everything has been designed to be as accessible as it can be for the research participants as well as the study conductors, with expanded analytics providing an in-depth insight into the website even for those who know nothing about UX, such as stakeholders.
Additionally, it offers a chance for anyone eager to assess the website for usability issues. To let visitors know they can help shape the design the way they want to see it, the user can include a bit of a code into the website, taking advantage of the Recruitment Widget. It can be used to offer rewards to study participants to show them that they are appreciated. In order to make testing more effective, users may also employ alternative methods for recruiting research participants, such as a link that anybody can share, or some of UXtweak's own testers, who come from over 130 different countries and have over 2000 different specific characteristics.
UXtweak identifies usability problems on a website, such as high abandonment rates, poor conversion rates, and high bounce rates that may all be all signs that something isn't working properly. UXtweak helps determine problems, gather user feedback, and then make changes in accordance to the outcomes.
Additionally, it offers a chance for anyone eager to assess the website for usability issues. To let visitors know they can help shape the design the way they want to see it, the user can include a bit of a code into the website, taking advantage of the Recruitment Widget. It can be used to offer rewards to study participants to show them that they are appreciated. In order to make testing more effective, users may also employ alternative methods for recruiting research participants, such as a link that anybody can share, or some of UXtweak's own testers, who come from over 130 different countries and have over 2000 different specific characteristics.
UXtweak identifies usability problems on a website, such as high abandonment rates, poor conversion rates, and high bounce rates that may all be all signs that something isn't working properly. UXtweak helps determine problems, gather user feedback, and then make changes in accordance to the outcomes.
UXtweak Features
- Supported: Usability Testing
- Supported: Heatmap and Session Recording
- Supported: Card Sorting
- Supported: Tree Testing
- Supported: Mobile Testing
- Supported: Website Testing
- Supported: Prototype Testing
- Supported: UX Survey
- Supported: First Click Testing
- Supported: Five Second Testing
- Supported: Preference Testing
- Supported: User Panel
UXtweak Screenshots
UXtweak Videos
UXtweak Website Testing
Mobile Testing with UXtweak
UXtweak Card Sorting
UXtweak Tree Testing
UXtweak Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS |
| Supported Countries | Global |
| Supported Languages | Slovak, English, Czech, German, Italian, Polish, Norwegian, Spanish, French, Swedish |
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(5)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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UXtweak is a versatile and user-friendly platform that has proven to be invaluable for various user experience research and optimization tasks. Customers who previously struggled with website navigation and finding investment information have found relief using UXtweak's 5-second tests and preference tests. These tests provide valuable insights into real user preferences, allowing businesses to compare hypotheses with actual user feedback. In addition, remote card sorts and the ability to upload pictures have solved common problems faced by users of other similar programs.
For researchers and professionals in the field, UXtweak offers a smooth experience for conducting UX tests and focus groups. A doctoral researcher reported excellent experiences using the tool, highlighting the prompt technical support provided by the team in resolving any issues. The platform simplifies the process of designing surveys and other research media, making it quick and easy to run UX tests. Users appreciate the intuitive interface and the ability to set up custom-built prototypes for remote pre- and post-study questionnaires, which sets UXtweak apart from its competitors.
Furthermore, UXtweak is an ideal tool for introducing new UXers to research tools and demonstrating their usage. It has been successful in optimizing site structure and navigation by identifying confusion points through tree testing. The platform tracks user paths in Figma prototypes automatically, saving significant time and effort in analyzing participant decisions. Users also appreciate the automated analysis of data provided by UXtweak, which is superior to competing platforms in terms of efficiency.
Due to its affordability and extensive feature set, UXtweak has become the primary choice for many users looking to improve usability and navigation on their websites or digital products. Whether it's conducting user research for academic projects or improving critical healthcare system products, UXtweak consistently delivers valuable insights in a timely manner. With its intuitive platform, helpful support team, and range of research tools such as session recording, card sorting, and tree testing – UXtweak proves to be a reliable solution for a wide range of user experience research and optimization needs.
Convenience and efficiency: Users have found UXtweak to be a convenient, efficient, and effective tool for conducting various types of user research and analytics. Many reviewers appreciate the wide range of tests offered at a fair price, as well as the centralized location for all their UX tests.
User-friendly and intuitive interface: The user-friendly and intuitive nature of UXtweak has been praised by users who find it easy to use and navigate. They mention that the platform provides a smooth user experience and is helpful for both researchers and participants.
Helpful customer support: The customer support provided by UXtweak is highly regarded by users, with many mentioning the responsiveness, thoroughness, and helpfulness of the support team.
Complicated and confusing setup process: Some users have found the setup process of UXtweak to be complicated and confusing, especially for those who wanted a simple study. They expressed difficulties in navigating through the initial steps, which resulted in frustration and wasted time.
Non-intuitive user interface: The user interface of UXtweak is not always intuitive and requires time to explore and learn. Users have mentioned that it can be challenging to locate certain features or understand how to perform specific actions. Improvements in the interface design could enhance usability and make it more user-friendly.
Counterintuitive processes within UXtweak: Certain processes within UXtweak were deemed counterintuitive and irritating by some users. They highlighted instances where the expected behavior did not align with their mental model, leading to confusion during usage. Suggestions were made to refine these processes for a smoother and more intuitive experience.
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
July 10, 2023
Let's do "Powerful tool for usability testing"
Score 10 out of 10
Vetted Review
Verified User
Right now we use UXtweak mostly for website usability testing, although we are gradually starting to implement other features that they offer, such as card sort and tree tests. Usually we recruit participants with their on-site recruitment feature and observe users do our tasks - this has proven to be very effective and helped us identify several obstacles in our customers’ journey. The tree tests we use are a handy tool to optimize how you categorize information for uses. We found it a very effective way to listen to user expectations.
- Tree testing
- Website usability testing
- Card Sorting
- The customer support
- More advanced features for surveys
- A separate a/b test feature currently you can work around this by creating a clone of the study and just use a different variant but it is a little bit cumbersome
- Our landing page conversion rate improved notable
- Our landing page conversion rate improved notable
UXtweak has a more diverse toolkit and its learning curve wasn’t as steep. Moreover, UXtweak’s pricing was more acceptable to us and we felt it had a better price/quality relation.
December 22, 2022
Solid product, good pricing, perfect results
Score 10 out of 10
Vetted Review
Verified User
The number one priority for us is preference testing. Preferences tend to be a very subjective, and we often find out that what we believed was the best UX pattern was a horrible idea in the end. The ability to choose respondents is a big plus because we only care about our target audience, and we try to limit feedback from irrelevant respondents.
- Preference testing
- 5 second tests
- Card sorting
- Implement native iOS testing
- Dashboard redesign
- Preference test
- 5 second test
- Increased ROI on conversion landing pages
- Increased time on page
- Improved UX
During the selection process we have discovered the following:
- better feature set
- better pricing/value ratio
- more explained features on the website
- easier to navigate inside the tool
- easy-to-understand pricing
- no need to jump on multiple calls to get onboarded
- easy in-app onboarding
- solid customer service (I guess smaller team means, they care more about customers)
December 15, 2022
Software with a great tool variety
Score 10 out of 10
Vetted Review
Verified User
My favorite part is that UXtweak has an enormous variety of tools - when I started my journey with user experience I could hardly imagine how many possibilities I was missing out on! The platform is very intuitive and has explanatory notes and sometimes even a video for each tool so I had no problems setting up my tests. I especially needed powerful but easy-to-use card sorting and tree testing features. My experience with this platform is really good. What also surprised me is that they are able to recruit participants from even smaller countries in Europe as I had problems recruiting from those regions with other tools. To me this was vital, because I used to struggle with finding people for my target group who could participate in my research. And probably another great thing is that UXtweak has a “starter” subscription and you do not have to commit before you try it out .
- User panel
- Test set-ups
- Card Sorting
- Tree testing
- I would love to see even more explanatory videos for some of the tools
- User panel
- Card sorting
- Tree testing
- Prototype testing
- Saved us from developing unusable products and the cost of fixing those already developed products
I have also looked into getting UserZoom and UserTesting, but their cost is much higher, so I chose UXtweak as a more affordable alternative.
August 31, 2022
User-Friendly UX Research Tool
Score 10 out of 10
Vetted Review
Verified User
UXtweak is a great UX platform that is very easy to use even for people who don't know anything about UX like me. I own a small company for cleaning services and we received complaints that our site was confusing, therefore we were advised to evaluate it using a UX tool. Since none of us had any experience with UX, we wanted to find a tool that would be very simple to use and reasonably priced. What we needed was supplied at UXtweak, where we subscribed to the free starter plan. In UXtweak, we mainly use session recording, card sorting and tree testing. Studies with all three tools are easy to set-up. And the results are clearly shown and simple to interpret. A great part of UXtweak are the short explanatory videos that you can find with each feature. I recommend UXtweak to everyone, even those who know nothing about UX.
- Great customer service
- Extensive list of UX tools that are user-friendly
- Comprehensible reports
- Toolbar at the side of the dashboard can be confusing for the first-timers
- Card Sorting
- Tree Testing
- Session Recording
- More traffic to our website
- Increase in orders
- Positive responses to our site