Overview
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed…
Using UserTesting at [...]
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Great for recruiting and quick turn usability projects
Recommend UserTesting for fast, reliable feedback
Handy For Obtaining Valuable Results Quickly
Helpful in every way!
Great service for getting quick feedback or something more in-depth
Recommending this tool for any UX team!
Easily Streamline Your Insights
UserTesting helps guide teams towards quicker insights!
UserTesting is the ultimate time-saver for all kinds of research projects
Trusted usability companion
UserTesting is your best research/testing solution!
Excellent User Research tool, despite difficulties measuring ROI
UserTesting for Designers
Awards
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Pricing
What is UserTesting?
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TryMyUI?
TryMyUI.com is a remote usability testing platform that offers affordable, cross-platform services for testing and improving the user experience. The product allows you to watch videos of real people using your website or app to see where (and why) users get frustrated, lost, or confused. People…
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What is UserTesting?
UserTesting Screenshots
UserTesting Competitors
UserTesting Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Supported Countries | North America, APAC, EMEA |
Supported Languages | English, French, German |
Security |
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(231)Attribute Ratings
Reviews
(1-25 of 138)The best research tool
- Usability test of prototypes and live products
- Card sort -tree test for findability assessment
- Interviews to gain in-depth understanding to the whys
- The auto-generated HLR from the metrics tab should be editable, it will save research so much time with creating reels.
Using UserTesting at [...]
UserTesting helps us to gather quick feedback on our designs and product direction as well as deep dive into different money and wealth management topics.
It helps us learn as a team and eventualy make better product and design decisions.
- Quick feedback for evaluative research
- Collaboration (research as team sport)
- Large external participant panel
- Clicks maps
- Heat maps
- Quantitative research functionality
Also, in case you don't have your own participant panel, UserTesting can offer a large participant panel that you can share your study with.
It could be however a more costly solution if you are a smaller company or have a smaller UX team.
Great for recruiting and quick turn usability projects
- Unmoderated usability testing
- Recruiting
- Moderated User Interviews
- Quotas for different test types would be extremely helpful
- Ability to search across workspaces, and improved search in general
- A more consistent user interface across the platform (functions behave differently in certain places, for instance)
- Improved ability to manage contact lists
- Improved scheduling features
Recommend UserTesting for fast, reliable feedback
- Recruit good participants
- Relatively intuitive screener and protocol creation
- Easy to download data
- I often need to spend time "cleaning" the data once I download it. I think the existing formatting could be improved
- It's difficult to make a video clip
- It would be great if there was a way to incorporate more advanced survey tools
I often utilize UserTesting's unmoderated sessions to get quick feedback on designs or prototypes. Sometimes I use it for moderated sessions as well.
Handy For Obtaining Valuable Results Quickly
- Rapid Feedback Gathering
- Extensive Contributor Base and Versatile Profile Filtering
- Enhanced A/B testing options
- Enable other members to edit and manage sessions
Helpful in every way!
- unmoderated sessions
- highlights of the key moments in the recorded session
- replacing participants in case of unsuccessful session
- improve the audience so we can target even more specific groups
- AI powered analysis of the sessions with data put into affinity diagrams
- verification of the participants, make sure people pot more or less true data about themselves
- Great customer support should you have a question or issue
- Easy to recruit and build studies
- Useful metric features to view ratings, time on tasks, paths, multiple choice prompts, and sentiment analysis
- Incredibly quick turnaround time on launching studies and getting results back
- Technical issues periodically
- Participants in unmoderated studies not being very good user testers (but UT has great functionality built-in to alleviate these situations to replace a tester at no cost or fix the issue)
- Limited survey functionality and features (ie no rank sorting question)
- No skip logic or other types of functionality in screener
Recommending this tool for any UX team!
- Intuitive software
- Easy onboarding
- Fast participant recruitment
- Easy scheduling
- Confidentiality agreement toggle - Name might be confusing when used for other documents like NDAs or Privacy Policies
- Recruitment in Canada - balanced demographic within provinces/ territories
Easily Streamline Your Insights
- Customer Support
- User Research
- Collaboration
- Some new features are unclear of how to use
- Minor bug fixes are constantly being addressed
UserTesting helps guide teams towards quicker insights!
- Finding niche audiences
- Ability to collaborate with other UX teammates or product partners
- Quickly getting insights
- Expanding their panel of healthcare users and customers
- Better validation that users are who they say they are
- More accurate and helpful sentiment analysis on sessions
- Recruitment (broad and vast panel audience)
- Incentivization
- Fast-paced and smooth end-to-end delivery
- Recording
- Transcription
- Inviting team members to observe live or asynchronously
- AI-powered Sentiment Analysis
- Managing clip snippets
- Cross-timezone scheduling - On the participant scheduling page, it always defaults to Pacific Time (PT). If participants don't notice this and miss my instructions, they'll go ahead and schedule in PT, even if they're in a different timezone, resulting in having to reschedule their session, which is very cumbersome and time-consuming.
- Duration of Sessions - You only offer pre-set durations, such as 30 mins and 60 mins, if I recall correctly. Please allow us to select our own durations, such as 45 mins. Also, once the "timer" is up, Zoom just ends the session automatically, which is problematic when often times the sessions go over the allotment, resulting in an abrupt ending.
Trusted usability companion
- Usability test participant recruitment
- Unmoderated usability testing
- Panels can be hit or miss, depending on the study
Less appropriate for discovery research, open-ended research and interviewing (even when opting to do a moderated study, the quality really depends on the panel you are looking for)
UserTesting is your best research/testing solution!
- Support system
- Intuitive and easy to learn
- Their certification process giving our users industry wide recognition
- Not really with usertesting but there are opportunities with their integrations w/Figma
- Effective panel recruitment
- Quick, informative, & friendly customer service
- Smooth unmoderated usability testing
- Highlight reel creation
- Straightforward test creation
- Card sorting feature
- Ability to re-launch tests myself that aren't picking up participants as quickly as I'd like
-Panel recruitment
-Unmoderated usability testing
-Quick tests
-Moderated interviews
-Unmoderated interviews
Less appropriate for:
-Card sorts
-Surveys
UserTesting for Designers
- Ease of use to set up tests
- Time stamping transcriptions
- Connecting the correct participants based off screener
- Updates sent to email once a test is completed
- The word cloud function isn't very accurate.
- Personally, I wish participants didn't have to open a Figma prototype link in a separate tab. I wish it could stay in UserTesting so they don't have to hop between tabs.
- Having certain filters set to default sometimes slip by me. I wish those had no default and were required so I can be sure to not skip over it.
Forget about recruitment and transcription
- Recruitment
- Setting up usability tests
- Transcritpion
- Using better AI for transcription
- Sometimes it's buggy when setting up a test
- It doesn't really work as a repository
- easy setup of ux testing
- recording of videos
- Testers quality has degraded over time and they could benefit from acquiring more motivated testers
- Make it easier to distribute mobile app builds
- Tester sometimes don't answer screener questions truthfully creating unnecessary work for our team
- Recruitmet
- Video Consumer
- Usability Test
- Unmoderated Interviews
- Recruitment Network Base
- Capability to launch studies on both mobile and desktop
Happy for 10 years, why change.
- Recruitment
- Unmoderated
- Customer service
- Broader offering of of types of questions and response types. Current selection is just to limited.
- Unmonitored tests being broken down into steps
- Screener questions
- Templates to be able to quickly create similar tests
- Highlight reels
- More types of questions for unmonitored test (add stack ranking question type)
- Providing user averages for data questions (ranking scale)
- Returns feedback/data back real quick from customers
- Provides easy to use analysis tools within the platform to analyze data
- Feedback can easily be shared with people in and outside the organization.
- They could make it easier to know how well a screener will succeed
- They could allow more robust card sorting capabilities
- They could allow for a research repository within the tool
UserTesting is worth EVERY penny!
- Available Tester Pool
- Ease of Use
- Speed to market
- Coordination/ease of use for private testers
- Ability to establish micro tests/segments
- Non-licensed viewing of results
Mostly useful if you know what its good for. Usability could be improved, but it gets you fast feedback
- I particularly like the note taking feature, that you're able to export the notes and has time stamps for the notes.
- I like that it is relatively fast to recruit users.
- It is pretty simple to set up a user test: the tasks.
- The UI ironically is a bit difficult to use. Sometimes its difficult to navigate around.
- The tagging feature could be really useful, but it doesn't allow you to create tags for projects (only tags that go across all of your projects) so it makes it difficult to use.
- Creating reels could also be better. Similarly it isn't by project so it can be tedious to create them because you have to look through so many clips.
- It doesn't allow you to collaboratively take notes in a live session. It would be really useful to be able to use it like an observation room and have participants take notes that are time stamped.
Most reliable there is
- Customer service
- Ontime payments
- Easy to use studies
- Profile
- Software for recording
- Not allowing the customer to create their own study
Better than I expected! (& much better than UserZoom)
- Very fast responses from users
- Very detailed qualitative feedback
- Easy to use and set-up
- The export to Excel function could be improved. It works, but I often have to manipulate it when analysing.