Overview
What is Verint Automated Quality Management?
Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed. Agent KPIs provide performance trends with…
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What is Verint Automated Quality Management?
Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed. Agent KPIs provide performance trends with…
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Product Details
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What is Verint Automated Quality Management?
Verint Automated Quality Management Competitors
Verint Automated Quality Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
