Verint Channel AutomationFormerly Verint Engagement Orchestration
Overview
What is Verint Channel Automation?
Verint Channel Automation (formerly Engagement Orchestration) provides a single pane, omnichannel experience that shows full interaction history across channels, with the goal of making any agent the right agent, while increasing contact center flexibility and capacity. Verint Channel Automation enables the…
Leaving a review helps other professionals like you evaluate Customer Communication Management Software
Be the first one in your network to review Verint Channel Automation, and make your voice heard!
Get StartedPricing
What is Verint Channel Automation?
Verint Channel Automation (formerly Engagement Orchestration) provides a single pane, omnichannel experience that shows full interaction history across channels, with the goal of making any agent the right agent, while increasing contact center flexibility and capacity. …
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is SoDash (discontinued)?
SoDash was a SaaS based customer engagement management tool that used intelligent prioritisation and instant message routing across social channels to support businesses in providing customer service functions. The product is no longer available.
What is SentiOne?
SentiOne is an AI-powered customer service automation platform. It consists of three modules: Listen, React, and Automate. Listen is a comprehensive social listening solution which monitors the entire public internet (including social media), utilising proprietary algorithms to generate insights…
Product Demos
Meet the Self-Service Bot | Specialized AI Bots
Increase CX Automation with Verint Bots
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Verint Channel Automation?
Verint Channel Automation (formerly Engagement Orchestration) provides a single pane, omnichannel experience that shows full interaction history across channels, with the goal of making any agent the right agent, while increasing contact center flexibility and capacity.
Verint Channel Automation enables the workforce to work across channels, elevating individual customer interactions into connected engagements – even if the customer journey spans multiple touchpoints.
The vendor describes the results of deploying the software, for some customers, as including:
· 4 weeks decrease in agent training [Mastercard]
· 15% increase in customer satisfaction [City of Edinburgh]
· 20% lowered call handling times [IAG]
Verint Channel Automation is part of the Digital-First Engagement portfolio on the Verint Cloud Platform.
Verint Channel Automation Screenshots
Verint Channel Automation Videos
Verint Channel Automation Integrations
Verint Channel Automation Competitors
Verint Channel Automation Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | English |
