Name: Verint Text Analytics
Author: Verint

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Agile Development

Product Analytics

Version Control

Development

Business Intelligence (BI)

Collaboration

IP PBX

Knowledge Management

Policy Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Code Review

Data Catalog

Data Deduplication

Data Privacy Management

Data Warehouse

Edge Computing

Embedded Database

Ethernet Switches

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Low-Code Development

Mainframe Monitoring

Migration

Mobile Identity

Network Monitoring

Network Performance Monitoring

Network Simulation

Rack Servers

Tape Storage

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Experience Management

Data Cleansing

Digital Experience Intelligence

Digital Rewards

Email Marketing

Marketing Automation

Mobile Analytics

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales Incentive Compensation Management

Sales

GDPR Compliance

Security Orchestration, Automation and Response (SOAR)

Security

Animal Shelter

Apparel

Computer-Aided Design (CAD)

ID Card

Last Mile Delivery

Lease Management

Oil and Gas

Online Ordering

Vertical-Specific

medium

small

Lang.ai is a text analysis tool used to make customer support agents more efficient, offering tools like better categorized support interactions for automating manual agent tasks like routing, triage, and prioritization, with the goal of cutting average time to ticket resolution.

Lang.ai

Text Analysis

MonkeyLearn

Likelihood to Recommend

InMoment Text Analytics

InMoment

Azure AI Language

Microsoft

WordStat

Provalis Research

Chattermill

Usability

Bitext

Textrics

Aylien

Aylien Ltd.

NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.

NICE CXone

Likelihood to Renew

Availability

Performance

Support Rating

Online Training

In-Person Training

Implementation Rating

Configurability

Product Scalability

Ease of integration

Vendor pre-sale

Vendor post-sale

NICE InContact CXone Reporting

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

CallMiner provides conversation analytics to drive business performance improvement.  Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.

CallMiner Eureka

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX

Contract Terms and Pricing Model

large

RapidMiner is a data science and data mining platform, from Altair since the late 2022 acquisition. RapidMiner offers full automation for non-coding domain experts, an integrated JupyterLab environment for seasoned data scientists, and a visual drag-and-drop designer.  RapidMiner’s project-based framework helps to ensure that others can build off their work using visual workflows or automated data science.

Professional

AI Hub

RapidMiner

Data Science

Platform Connectivity

Data Exploration

Data Preparation

Platform Data Modeling

Model Deployment

Connect to Multiple Data Sources

Extend Existing Data Sources

Automatic Data Format Detection

MDM Integration

Visualization

Interactive Data Analysis

Interactive Data Cleaning and Enrichment

Data Transformations

Data Encryption

Built-in Processors

Multiple Model Development Languages and Tools

Automated Machine Learning

Single platform for multiple model development

Self-Service Model Delivery

Flexible Model Publishing Options

Security, Governance, and Cost Controls

Altair Engineering, Inc.

MonkeyLearn is a Text Analysis platform that allows companies to create new value from text data.

Studio

Verint Text Analytics

<div><p><b>Verint® provides an open platform, powered by data and bots, to  drive CX automation</b>. </p></div><div><p>We draw on the latest advancements in artificial intelligence, open integration, and the science of customer engagement to enable organizations to respond to an ever-increasing number of customer interactions over their channels of choice.</p></div><div><p>Verint helps close Engagement Capacity Gap™: the gap created when an organization lacks the resources required to deliver the level of engagement their customers expect. Closing this gap enables them to build enduring relationships with customers and drive real business results.</p></div><div><p><b>Explore Verint Open Platform:</b> </p></div><div><ul><li><p>Verint Open Platform delivers fast ROI and best-of-breed CX automation via AI-powered bots and an <b>Open CCaaS architecture</b>.  </p></li><li><p>Verint Da Vinci™ AI <b>injects AI directly into workflows</b> and puts AI at your fingertips. </p></li><li><p>The Verint Engagement Data Hub helps <b>deliver fresh insights by breaking down data siloes</b> and making interaction and experience data from all channels available for analysts in an open, unified, and cohesive way.</p></li></ul></div><div><p>Verint customers include Costco Wholesale, Google, Humana, Lyft, Microsoft, Navy Federal Credit Union, and more.</p></div><div><p>It’s time to open your brand to new customer engagement possibilities. </p></div>

Verint

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Text Analysis Software

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Verint Text Analytics

Overview

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Pricing

Verint Text Analytics

What is Verint Text Analytics?

Entry-level set up fee?

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Alternatives Pricing

RapidMiner

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MonkeyLearn

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Product Details

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Verint Text Analytics Competitors

Verint Text Analytics Technical Details

Comparisons

Compare with

Lang.ai

MonkeyLearn

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WordStat

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Bitext

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