VoiceFacts

VoiceFacts by Copia International is a communications solution designed to streamline business communications, lower costs, and integrate with existing networks and applications. This platform offers features for fax, voice, email, and SMS, making it suitable for businesses of all sizes. According to the vendor, VoiceFacts caters to call centers, customer service departments, healthcare providers, financial institutions, and retail and e-commerce companies.

Key Features

FaxFacts®: According to the vendor, FaxFacts® is a comprehensive fax server software that includes fax over IP, fax broadcast, fax-on-demand, fax mail, and email-to-fax solutions. It aims to provide efficient and cost-effective fax communication for businesses.

Voice: The vendor claims that Voice is a full-featured IVR (Interactive Voice Response) system supporting voice broadcasting, text-to-speech, and custom PBX integrations. It allows businesses to add processing, distribution, and interactive voice responses to their workflows, offering flexibility in call flow management.

Email: The vendor states that Email is a high-volume email broadcast and notification system providing inbound SMTP email servers with custom processing capabilities. It aims to seamlessly integrate with other business software, enhancing email communication efficiency.

SMS: According to the vendor, SMS enables integrated SMS messaging and workflow notifications, supporting SMS broadcasts and notifications. It allows blending of different broadcast types, such as retrying failed emails as SMS, and provides real-time DNS for immediate processing of Do-Not-Send requests.

CopiaFacts Engine: The vendor describes CopiaFacts Engine as the core server software powering the CopiaFacts system. It serves as the engine for processing fax, voice, email, and SMS messages, offering scalability by allowing businesses to start with a few ports and add unlimited ports as needed.

CopiaFacts API: The vendor claims that CopiaFacts API is an extensive API simplifying integrations with other systems, enabling seamless communication between CopiaFacts and external applications. According to the vendor, integrations can be as simple as a text file, facilitating connections with various software solutions.

SMTP Gateway: According to the vendor, SMTP Gateway allows the creation of custom inbound workflows and supports email-to-fax communication using the format faxnumber@fax.company.com. It aims to enhance flexibility and efficiency in fax communication processes.

Sample Apps: The vendor provides a collection of samples and examples to help users get started with their own solutions. They offer guidance and reference materials for developing custom applications, enabling businesses to tailor their communication processes to their specific needs.

Boardless Options: The vendor states that Boardless Options support SIP/T.38 solutions for voice and fax, offering extensive SIP Trunk provider support. It allows installation in a boardless environment or with high-end fax and voice boards, providing flexibility in hardware setups.

Extensive Logs: According to the vendor, Extensive Logs provide detailed logs for tracking message delivery and troubleshooting, offering transparency and visibility into the communication process. They aim to provide businesses with the necessary insights to optimize their communication workflows.