Overview
What is When I Work?
When I Work is a way for businesses to schedule, track time and attendance, and communicate with their hourly employees. The schedule and time clock is placed in every employee's pocket with When I Work's iOS and Android apps. It…
TrustRadius Insights
Couldn't Be Easier!
Great for Shift Management
Better management of working hours.
Scheduling App That Keeps Everyone On The Same Page
When I Work Great for small businesses
Easy, quality product for the BUSY business owners.
If only they had better/accurate support...Would be exceptional if not for recent issues!
When I Work - Cost-effective & Easy to Use
When I Work: I like to be efficient and this software helped!
Scheduling Done Right!
The only staff scheduling option....
When I Work helps take away hats that directors of small businesses must wear daily
When I Work makes scheduling quick and easy
Good value
Awards
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Reviewer Pros & Cons
Pricing
Essentials
$2.50
Essentials + Attendance
$4
Pro
$5
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.50 per month per user
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is When I Work?
When I Work is available with a 14-day free trial.
When I Work Video
When I Work Competitors
When I Work Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(62)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
When I Work is a versatile web tool that has been widely implemented in various important areas of companies, including Marketing, Sales, Finance, and Customer Service sectors. Users have found it to be a powerful platform for scheduling and employee management, allowing for precise control over tasks assigned to specific employees. The software has met users' expectations and provided favorable results in a short amount of time. With When I Work, users have noticed radical changes in the control of working hours, which has led to increased punctuality among workers.
One of the key use cases of When I Work is its ability to facilitate effective communication and collaboration within teams. The platform enables the exchange of working hours between employees through its excellent communication features. This makes it easy for employees to coordinate their schedules and ensure smooth operations. Additionally, When I Work simplifies the process of requesting time off, taking open shifts, participating in team chat, and reporting availability, enhancing overall employee engagement and satisfaction.
Another important use case of When I Work is its role in improving productivity and providing direct insight into who is working during different shifts. By using the software, organizations can efficiently plan and manage working hours, ensuring optimal coverage and reducing scheduling conflicts. The simple and easy-to-grasp interface makes it accessible to the entire organization, allowing managers and supervisors to easily track employee attendance and make informed decisions based on real-time data.
When I Work is also particularly valuable for businesses with multiple locations or that require shift coordination. The software allows for company-wide schedule coordinating, publishing, group chat, time off requests, and shift coverage. It provides a platform for employees to cover their own shifts without sharing personal information with unknown individuals. This not only saves time for supervisors and directors but also promotes autonomy and responsibility within the workforce.
Furthermore, When I Work helps streamline administrative processes such as scheduling, payroll management, time tracking, and task management. By centralizing these functions into one platform, the software saves time and effort for store managers, replaces outdated paper-based systems, and ensures accurate record-keeping. The software also assists in managing flexible schedules for student staff or seasonal employees, coordinating travel schedules for events, and tracking tasks and activities of customer support teams.
Overall, When I Work has proven to be a valuable tool for businesses of all sizes and industries. Its user-friendly interface, effective communication features, and powerful scheduling capabilities have made it an indispensable asset for optimizing workforce management, improving productivity, and enhancing employee satisfaction.
Notification System: Users highly value the notification system in When I Work, as it has been praised by many reviewers for promptly alerting employees of any changes made to their working hours. This feature ensures that employees are well-informed and aware of any schedule updates, allowing for better planning and coordination.
User-Friendly Interface: The user interface of When I Work is widely praised for its simplicity and ease of understanding. Both employees and managers find it easy to navigate and use, according to multiple reviewers. Employees can effortlessly view their schedules without any confusion, while managers can efficiently manage and make changes to employee schedules. The intuitive design of the interface enhances the overall user experience.
Chat System: Many users appreciate the chat system in When I Work, which facilitates seamless communication and planning of working hours among employees. Multiple reviewers have highlighted how this feature allows employees to send instant messages, making the planning process more accurate and efficient. With the chat feature, employees can easily coordinate and align their schedules, improving overall teamwork and collaboration within organizations using When I Work.
Long Support Response Time: Some users have experienced a delay in receiving solutions from the When I Work Support team, resulting in frustration and the need to seek external assistance.
Limited Reporting Capabilities without Additional Payment: Reviewers have mentioned that the reporting capabilities of When I Work are limited unless additional features are purchased, which can be seen as a drawback for those looking for comprehensive reporting options.
Confusing Setup Process: Several reviewers found the setup process of When I Work to be confusing and cumbersome, particularly when configuring stable recurring shifts and understanding pricing and charges.
Users have made several recommendations for the software based on their experiences. The three most common recommendations are as follows:
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Utilize customer support: Many users have praised the superb customer support provided by the software. They recommend seeking assistance from the support group for a tailored experience with the software. Users also suggest participating in the regular webinars held by the software.
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Try the software for scheduling and time tracking integration: Users recommend trying the software, especially for businesses dealing with scheduling and time tracking integration. They suggest giving it a try to save time on scheduling and integrate with payroll. Users also recommend using the software in conjunction with other scheduling software for an integrated and accurate system.
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Consider number of employees and time-off management: Users advise considering the number of employees and how time-off requests will be handled when using the software. They mention that the cost-effectiveness of the software depends on the number of employees. Additionally, users recommend staying on top of managing employee availability and conducting thorough demos before implementing the software.
These recommendations highlight the importance of customer support, utilizing the software for scheduling and integration, and carefully considering factors like number of employees and time-off management when using the software.
Attribute Ratings
Reviews
(1-6 of 6)Scheduling Done Right!
- Alerting staff to their schedules
- Allowing for additional details to be added to shifts
- Organizing the schedules in a way that makes everything a bit more expedited, saving time and therefore money
- There are honestly no areas for improvement that we have found. They do a great job!
- Being able to create shift templates and duplicate those is wonderful.
- I can easily delete, move or edit a shift with just a few clicks.
- I can see the schedule as a day, week or month and get a real sense of our coverage areas and needs.
- I can easily get the count of hours for an employee and relay this directly to our accounts person to create our payroll.
- When I Work is always looking for ways to improve and tweak issues, they will make changes accordingly, sometimes I'll find something new when I log in and it can be confusing for a moment but it doesn't take long to figure out the edit.
- The program itself is easy to pick up, I do need to dedicate more time to fully utilizing all of the tools it offers, perhaps period webinars to show what I/customers might not be taking advantage of.
- I really don't have a lot of negative feedback for the product. It's helped me in my daily job a great deal.
In my world, however, most of my staff fall on one page and I have everything I need at a glance to see where we need coverage. It's really a great product!
Review of When I Work from part time support
- Able to have many different schedules on the site at the same time, so we can use it to manage many events at the same time/over a long period of time.
- Both employer and employee can use the service and see what shifts a particular worker is booked to work.
- The website is commonly slow.
- We are forced to use several other services in addition to When I Work to be able to do all that we need to do. When I Work is not an all-inclusive service. We are not able to communicate to our workers through it, nor post information for them to be able to access, nor use it to track data (like certifications) over long periods of time.
We're Loving It!
- On-demand customer service.
- Updating the product to meet the demands of the customer.
- We would love to see the functionality of more than one email address per profile.
- With so many managers in our group and so many locations, we would like to have job sites alerts attached to the 'supervisor' security role for when team members pick up shifts. That way every manager doesn't get the alert for every job site.
When I Work Helps Improve How We Work
- Mobile-friendly: our student staff loves the app and use it frequently to check their schedules.
- Straight forward the learning curve is minimal for our student staff and they can figure out how to use When I Work with only a quick tutorial.
- Setup is confusing and a little cumbersome.
- Some components are confusing: for example, never really sure what the difference is between selecting a schedule and selecting a position
When I Work - Simple Employee Management
- Easy to read interface and display
- Ability to print to PDF for physical reports and record keeping
- Employee shift management
- While mouseovers are present, the menu could be designed better
- Popups in the free version covers up important features when viewed on smaller resolution monitors
- No direct print feature