Zen8Labs Custom Software Development service

Zen8Labs' first client, Knowable, offers an example of the company's work.

Knowable is a learning platform and library of original, expert-led audio course, offering a convenient way for people to learn new skills and fit education into their busy lives with lessons featuring experts such as Reddit founder Alexis Ohanian or NASA astronaut Scott Kelly.

Challenges:

• The initial relationship between Knowable and zen8labs was solely based on impression and without a foundation of trust.

• The two teams collaborated remotely with the gap of timezone with a fast pace.

• The technical approach needed to be affordable with high quality due to limited resources and budget.

• Due to their premium courses, Knowable had excess requirements for platform and software quality

Solutions:

• Building trust by showcasing knowledge and skills and providing Knowable with references from Zen8Labs' clients and ex-colleagues
• Embracing Knowable's problems as our own and discussed with Knowable the priority during each period
• Taking care of technical things to keep Knowable focus on the big picture, like business strategy
• Setting up a collaboration methodology to overcome the gap of the timezone

Results:

• Knowable was growing 100% YoY in terms of users, no downtime service
• The app received hundreds of thousands of downloads, zero-crash, and 4.7 rating stars overall on both AppStore and Google Play
• After two years, the startup was acquired by Medium - the largest global blogging platform

Winning Points:

• Build trust
• Collaboration
• Separate but align responsibilities
• User-centric and customer-first