Great Tool to use flexible and easy setup
Best tool currently available in the market. I have been using the tool for more than half a year now and although the customer service …
Starting at $59 per month per user
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What is Zoho CRM Plus?
Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.
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Pricing
Basic
$57
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.zoho.com/crm/crmplus/pricin…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $59 per month per user
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Zoho CRM Plus?
Zoho CRM Plus is a unified customer experience platform that brings together customer service, visitor tracking, intelligent chatbots, email marketing, social media, surveys, project management, cross-functional analytics, and an exclusive email client for salespeople—all built around CRM. It is designed to eliminate data silos and improves team collaboration to deliver enhanced customer experiences.
Zoho CRM Plus Features
Customer experience management Features
- Supported: Multi-channel customer feedback collection
- Supported: Product usage analytics
- Supported: Customer experience profiles
- Supported: Customer experience dashboard
- Supported: Customer journey mapping
- Supported: Churn risk scoring
- Supported: AI-powered recommendations
- Supported: Website A/B testing
Zoho CRM Plus Screenshots
Zoho CRM Plus Video
What is Zoho CRM Plus? - A short overview of the included apps.
Zoho CRM Plus Competitors
Zoho CRM Plus Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All countries |
| Supported Languages | All languages |
Frequently Asked Questions
Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.
Zoho CRM Plus starts at $59.
Sprinklr Social and Microsoft Dynamics 365 are common alternatives for Zoho CRM Plus.
Reviewers rate Contract Terms and Pricing Model highest, with a score of 8.2.
The most common users of Zoho CRM Plus are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(114)Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
April 22, 2022
CRM Plus is the Complete Package
Zoho CRM Plus is the suite that offers 10 products under 1 unified interface. It's extremely easy to work in CRM, handle Sales IQ Chats, fip to Zoho Analytics, Desk, Projects, and Marketing. All apps exist in a left navigation menu and the interface is extremely intuitive to use. We needed a flexible solution and were fed up with Salesforce's games and migrated to Zoho and never looked back.
- Easy to switch between apps.
- Unified interface.
- Very easy to administer.
- Add marketing automation to the package.
- Add Zoho Forms to the package.
- Give the ability to hide Apps to certain user roles in left CRM Plus navigation.
- All Apps are easy to access in a unified menu.
- All Apps are seamlessly tied together.
- From the Admin side the system was easy to set up and administer.
85.71428571428571%
8.6
- We save hundreds of thousands by switching from Salesforce to Zoho CRM Plus.
- We can about 20X more with Zoho than we could with Salesforce for less of the cost.
- Zoho CRM Plus is nothing but positive on our business. Glad we made the switch.
June 23, 2020
BEST. DECISION. EVER.
Score 10 out of 10
Vetted Review
Verified User
We needed a CRM platform that could support our needs as a growing non-profit organization, allowing easy customization, a user-friendly interface, and integration with additional platforms for things like surveys, email management, social media, website analytics, etc. Thanks to the integrated suite of additional products (like surveys, email management, analytics dashboard, etc) we look forward to utilizing ZOHO across the organization for marketing, our Ambassador sales efforts, and a 360-degree view of our customers.
- CUSTOMER SUPPORT -- These guys go above and beyond in every way they can to make my job easier and help accommodate our needs as an organization. It matters SO MUCH when you are operating on a shoestring budget as a start-up with limited resources. Friendly, can-do, eager to help -- the best.
- EASY TO CUSTOMIZE -- You don't need to attend a week-long training session to learn how to use and customize this platform to do exactly what you need it to; I love the done-for-you apps that are available to integrate the platform with other products.
- USER-FRIENDLY -- This, too, is everything in a small, growing organization: everyone needs to be able to jump in and pull a report or access customer information, and ZOHO makes that easy. It's got a warm and friendly interface that makes it inviting and fun for our Ambassadors to use and update, which is essential to our being able to keep our records up-to-date.
- AUTOMATIONS -- Oh my word, there is no end to the automated functions that this database can manage, saving an incredible number of man-hours and providing timely alerts, follow-up sequences, and more that make everyone's jobs easier and keeps our users well-cared for!
- Nothing for now
- Eliminated hourly cost for manual data entry, de-duping, etc thanks to automation.
- Eliminated hourly cost for an "expert" to be the only one who knew how to navigate and/or pull data and reports.
- Improved adoption by Ambassadors of the platform, which leads to better insights about our customers.
- Thanks to customization, we now have the ability to view our data in exactly the way we need to, to help drive business decisions.
June 23, 2020
Price Conscious, Service par excellence
Score 10 out of 10
Vetted Review
Verified User
It's been just over a year that we moved to Zoho CRM and it was one of the best decisions we took. Apart from being cost-efficient, it has been easy to implement and adapt to our daily sales process and see our strengths and weakness very easily. Being an inventory-intensive company the synchronization between various modules has been a charm.
- Lead monitoring.
- Keeping in touch with existing clients.
- Upselling and cross selling.
- Adding new leads and contacts to database.
- Map view make it easy for field sales reps to identify nearby clients to optimize time.
- SALES IQ their web chat needs to be simplified.
- Customization of cross linking needs to be simplified.
- ROI improvements mostly seen by means of optimization of the process and not requiring more hires to manage paperwork.
- HubSpot Sales, Streak and Basecamp
There are few we have experimented with. But nothing is as simple as Zoho. But let me tell you, you will need a lot of work to go in before you go live, but the Zoho helpline has been extremely proactive and fast when it comes to answering any of my concerns. What I like about their service is they never ask you what kind of price plan are you on they provide you with the best answer they have and if not they will be the first ones to apologize. Their service team is so eloquent with their product that it makes me wonder why did I not look at it first.
Zoho CRM has been our core system for many years. The initiative interface with all integrated sales & marketing applications included in this suite are marvelous. We don't just use it for that purpose, but advocate it to other businesses so they can also leverage it. Zoho CRM is helping us in closing more business opportunities in less time with relatively minimal efforts. Some of the following advantages we have observed:
- Organised lead generation from its marketing applications (Campaigns, Survey, Social and my favourite SalesIQ).
- Nurturing the leads with business specific life-cycle (our own bespoke sales cycle).
- In-app emails with tight Google Apps' integration.
- Loving dashboards & reports build on BI (Zoho Analytics).
- Omni-channel approach.
- Efficient in marketing solution (from mass mailing to website tracking).
- Powerful BI with capabilities of custom reports and dashboards.
- Email intelligence and AI (artificial intelligence) ZIA.
- Cost Effective.
- Live chat and customised bot to turn web visitors into deals.
- CPQ processes inbuilt in its CRM should be improved.
- Managing multi-tenant organisations' flexibility.
- Offering it on-premise would be game-changer for us.
- Increased ROI by 45% in the first 2 years; and overall 63.5%.
- Sales cycle is reduced by half of its earlier duration.
- Productivity is increased which enabled us to do multi-tasking with less possible resources.
- Zoho CRM gives you tools to customise it for your business.
- The limitless integration with open GET/POST APIs enabled us to connect with our legacy accounting system like a Woow.
- Amazingly beautiful looking reports and dashboards on its BI tools are handy on the go with mobile access.
- The intelligence SalesInbox has is rarely found in other alternatives.
January 28, 2020
The best CRM package there is for an enterprise, don't hesitate, plan the integration well ahead of time, and this is the best.
Zoho has been a lifesaver of sorts. It has made the lives of all the sales and marketing personnel easy, streamlining the entire buying process for us as well as the customer by integrating sales and marketing. It has given the customer access to all stages of the buying process.
It also has highly improved sales productivity. It also makes data collection from websites and its visualization and integration easy as well.
- Data collection from several sources and its integration to CRM is really easy.
- Zia has streamlined the sales process by giving accurate predictions for deal closures and the most correct time to contact customers.
- Hard to learn as it has a plethora of functions.
- Integration is such a tedious process, needs improvement or else third party support has to be used.
- It has improved sales and hence overall productivity.
- It has improved customer retention.
This stacks up pretty well against all other softwares, as this is the complete package by Zoho and provides solutions to all the problems faced in the sales, marketing and customer experience processes. It also has a better pricing model as compared to all the alternatives out there in the market.