Decent product but not great for our organization.
July 20, 2023
Decent product but not great for our organization.
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 Contact Center
We are a small nonprofit and used the 8x8 Contact Center as our intake line. Our agency would get up to 15 calls on average per day. We only had up to 3 users in the 8x8 Contact Center. We would log into the 8x8 Contact Center each morning and mark ourselves as "available". We had the 8x8 Contact Center set up in a way that evenly distributed calls to the people logged in. I would not recommend this format for small organizations. In my opinion, the 8x8 Contact Center seems to be designed for larger organizations with many different queues. We only used the 8x8 Contact Center for 1 queue because all calls ended up routed to 3 people. In my experience, it was too complex for the simple function we needed it for.
- distributing calls
- ability to change availability status
- tracking calls per queue
- wish we could have gotten details about a call sitting in a queue by clicking the number
- in my experience, wasn't compatible with all browsers
- wasn't able to use the contact center on my phone
- computer and mobile app
- texting capability
- conference calls
- organize incoming calls
- evenly distribute incoming calls
- able to use personal phone while having different number through 8x8 Contact Center
Do you think 8x8 Contact Center delivers good value for the price?
No
Are you happy with 8x8 Contact Center's feature set?
No
Did 8x8 Contact Center live up to sales and marketing promises?
Yes
Did implementation of 8x8 Contact Center go as expected?
No
Would you buy 8x8 Contact Center again?
No