Product is completely optimized as a "Support" phone, not good for other departments
September 13, 2019
Product is completely optimized as a "Support" phone, not good for other departments
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Aircall
We used it as our primary VoIP phone for the entirety of our fully remote company. [It was also used for] General lines, personal lines, etc.
- Support line
- Shared inboxes
- Support
- Implementation
- Sales Line
- Desktop App
- Connectivity
- The shared inbox was great and gave our customers an amazing experience.
- The lack of integration with our CRM made it tough for our sales reps to organize it.
- Connectivity made for a lot of dropped calls.
They had strong support, but their connectivity was the worst out of all of them and their product was also probably the least customizable for your company.
Do you think Aircall delivers good value for the price?
No
Are you happy with Aircall's feature set?
No
Did Aircall live up to sales and marketing promises?
No
Did implementation of Aircall go as expected?
Yes
Would you buy Aircall again?
No