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Aircall

Aircall

Overview

What is Aircall?

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM…

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Recent Reviews

TrustRadius Insights

Aircall has become a reliable tool for making international calls, as users have found it to be stable and efficient. While some …
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TrustRadius Insights
TrustRadius Insights

Best in the Category

8 out of 10
February 22, 2022
Aircall was used to communicate with customers and partners. This platform had the highest call quality, it also had a lot of useful …
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A great VOIP solution

9 out of 10
April 01, 2021
This is the VoIP solution for our whole org; Upfront pricing for unlimited calling as well as a reasonable add on price for EMEA made it a …
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It is worth investing in it

9 out of 10
April 01, 2021
Aircall is widely used within our organization to ensure our Service Center can contact our patients whenever needed and stay in touch …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Answering rules (24)
    9.6
    96%
  • Call recording (23)
    9.0
    90%
  • Call reports (20)
    8.0
    80%
  • Message alerts (20)
    5.9
    59%

Reviewer Pros & Cons

View all pros & cons
Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Wingify (Computer Software, 51-200 employees)
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Pricing

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Essentials

$30

Cloud
per user/per month

Professional

$50

Cloud
per user/per month

Custom

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://aircall.io/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.7
Avg 8.2

Call Management

Customized phone system settings

7.2
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

9.7
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.8
Avg 8.3
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Product Details

What is Aircall?

Aircall is a cloud-based phone system that integrates with popular CRMs and Helpdesk tools, that aims to help sales and support teams with 3+ users communicate clearly and efficiently. Admins can add numbers from 100+ countries, scale their teams according to seasonality, and gain insights through real-time analytics. Accessible by desktop and mobile app, Aircall boasts users at over 7000 companies worldwide.

Aircall Features

Cloud PBX Features

  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Aircall Screenshots

Screenshot of A simple way to make and receive calls at your desk.Screenshot of Your calls on the go, anywhere you go (iOS + Android).Screenshot of Track your team's call activities in real-time in the Aircall Activity Feed.Screenshot of Track your team's call performance in real-time in the Aircall Analytics Dashboard.

Aircall Video

The phone system for modern business

Aircall Competitors

Aircall Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, French, German, Spanish, Italian, Norwegian

Frequently Asked Questions

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

RingEX, Dialpad Ai Contact Center, and Five9 are common alternatives for Aircall.

Reviewers rate Directory of employee names highest, with a score of 10.

The most common users of Aircall are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(119)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Aircall has become a reliable tool for making international calls, as users have found it to be stable and efficient. While some occasional issues with being logged out have been reported, the platform is commonly used by sales and customer success teams to reach out to prospects and clients. The integration with CRMs like Salesforce and Hubspot has been especially helpful in streamlining communication workflows. Users appreciate the ability to customize working hours and automate call scheduling, making it convenient for teams across different time zones. Additionally, the feature of leaving and listening to voicemails helps enhance productivity. Aircall is also popular among remote organizations as it facilitates communication among team members located in different geographical locations. Users have expressed their satisfaction with the software's ease of use, stability, and superior performance compared to previous solutions like Skype. It has proven valuable for various purposes including sales, support, onboarding, and customer success. Furthermore, Aircall's integration capabilities with other tools like Planhat and Sakari allows for seamless call logging and management of important customer data. The platform is utilized as the primary phone system for both internal and external communication, providing users with easy call management from anywhere. Customer service teams regularly rely on Aircall for handling inquiries, managing contracts, and addressing customer concerns. Its affordability and convenience make it a suitable choice for companies looking to scale up their communication capabilities. Aircall enables efficient call tracking, click-to-call functionality, and call recording for sales training purposes. Remote workers also benefit from Aircall as it facilitates communication while reducing missed call rates. Healthcare organizations particularly find value in using Aircall to stay connected with patients without incurring high international phone charges. While users generally find Aircall user-friendly, some believe there is room for improvement regarding calling performance. In addition to this feedback, one user experienced an issue during conference calls where the receiver saw the wrong caller's name. Users have suggested that Aircall should display the name of the first caller in a conference call to address this inconvenience. Overall, Aircall has proven to be a reliable and efficient communication tool, highly recommended for companies transitioning to remote work or seeking a dependable VoIP solution.

Based on user reviews, Aircall receives the following recommendations:

  1. Aircall is praised for its simplicity, good phone system, and the ability to easily listen to calls. Users recommend Aircall for its user-friendliness and ease of use in administrative or support roles. It requires little learning and integrates well with Intercom.

  2. Users highly recommend Aircall for its great statistical capabilities, portability, and constant improvement. They believe it is a great product for calling purposes and suggest sharing it with a team or using it on the move. Aircall also stands out for its easy setup and dashboard for analytics.

  3. Aircall is recommended for its stability, reliability, and ease of administration, particularly for remote agents. It is considered an economical, all-in-one VOIP service, especially suitable for E-commerce businesses with a good internet connection. Users appreciate the good logging statistics, accessible voicemail, and fast support during transition.

While there are other alternatives like Nectar Desk or Talkdesk mentioned by users, Aircall is generally seen as a top option in terms of voice quality and user friendliness among competitors. It is advised to consult with Aircall's sales person or support line to set up voicemail correctly and be aware of the time difference with their support team. Some users mention that the Aircall app can be laggy at times and may have compatibility issues with headsets. However, overall, users find Aircall helpful in improving customer experience and report positive feedback about their customer support.

Attribute Ratings

Reviews

(1-25 of 26)
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October 02, 2023

Good for Sales team

Neha Pant | TrustRadius Reviewer
Neha Pant
Account Manager- Existing Business
Wingify (Computer Software, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Aircall is a great fit for any SaaS organization for sales and support groups. Since I come from sales, I cannot talk about support, but for the sales team, it's a great help. It's intuitive and user-friendly. No need for formal training as it's very easy to access all the features you need.
I particularly like the option of taking calls on my mobile phone while I am away from my desk or traveling, and also how I can easily manage my working hours and schedule. I also like its ability to interact with different CRMs and other useful tools like Slack, etc.
April 27, 2022

A fantastic tool for calls!

Miodrag Cutura | TrustRadius Reviewer
Miodrag Cutura
Enterprise Account Executive
Insightful (Information Technology & Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Very well suited for both cold and warm calling. Fantastic for use on the go from a smartphone. It does not use too much data. It has fantastic integration with Hubspot and call logging is fantastic. It's fast with processing of the calls and within seconds you can access the call recording.
March 28, 2022

Not worth your time & money. Good pitch, poor solution.

Alex G. Del Bosque | TrustRadius Reviewer
Alex G. Del Bosque
CEO (Chief Executive Officer)
UpHome Renovation (Construction, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Ok software for those who are trying to keep costs at a minimum. The quality of calls is not consistent. Customer support is extremely poor. Would not recommend this to any organization beyond 1 or 2 people who might need customer support to make their operations successful. Aircall is the equivalent of a google voice number but a bit more expensive.
March 14, 2022

Excellent VOIP service for any team!

Verified User
Director in Customer Service
Retail Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
[Aircall is] perfect for a call center type situation or providing VOIP access to multiple users and being able to assign them to a single phone number. The customization is incredibly easy to create the end product that supports your needs. The only feature I would request, and it is on the way, is an SMS messenger built in and tied to these numbers.
February 22, 2022

Best in the Category

Verified User
Supervisor in Customer Service
Consumer Services Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The ability to monitor each agent or team is a feature that I have used every day and gave an amazing overview of what everyone was doing. Coaching tool was frequently used for newcomers and difficult cases. For example we had a really complicated case with customer and since everyone was working from home we used the coaching tool to provide necessary information to the agent on call and solve the case quickly and effectively.
November 09, 2021

Great for Remote businesses Small or Large

Verified User
Professional in Other
Consumer Goods Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We use Aircall in a multi-department, multi-person environment. Being able to give users access to specific numbers or multiple numbers depending on their position is a great time saver. In terms of inbound calls, Aircall seems to be best suited when an answers is sitting ready to take a call in front of their computer. Becuase we have multiple people taking a call, it will trickle down until someone is available. Because of this, we havn't had much luck using the mobile app or forward to mobile.
August 31, 2021

Aircall is a great solution for teams that need multiple numbers and integration with HubSpot

Verified User
General Manager in Customer Service
Construction Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it!
April 01, 2021

Great audio quality and easy to use- everything a VoIP should be

Pieter De Geyndt | TrustRadius Reviewer
Pieter De Geyndt
Customer Success Manager
Teamleader (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Very well suited when you need to easily call clients. You can use it at the office, but also must-have if you work from home with different colleagues and different departments.
You save time passing calls and dialing clients. Don't have to type in numbers, just click and call.
They also have integrations with other software to log calls automatic in your CRM.
April 01, 2021

Very happy on the main tool, but hoping for new specific features to better fit with our pan-European business model

Verified User
Employee in Customer Service
Insurance Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Aircall in its current form is well suited if you do not have a lot of phone numbers, but if you expand too much and need to constantly add phone numbers, it becomes cumbersome to manage all phone lines (see cons mentioned)
April 01, 2021

Aircall totally improved our Customer Relationship Management !

Verified User
Manager in Customer Service
Food & Beverages Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I can trace all my customers calls and call them back if needed. In case the office is closed, my customers can leave a message that I can listen to, download and share. The voicemail message can be customized, all working hours can be customized and the app is very intuitive. I also installed it on my phone so I can answer phone calls from my smartphone.
March 30, 2021

WYSIWYG - Pretty and simple

Nico Labuschagne | TrustRadius Reviewer
Nico Labuschagne
Digital Marketing Consultant
We are Traction (Marketing & Advertising, 11-50 employees)
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Aircall is easy to use and the UI does not use a lot of resources. It is ideal for a remotely spread workforce, with the ability to transfer calls between consultants on different continents. However, be carefull when you use it to dial countries that does not have locally hosted Aircall servers or partnerships with local telecoms service providers.
March 26, 2021

My experience with Aircall

NM
Neesha Melendez
Customer Support
SDI STORES (Retail, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Aircall is best suited for businesses. When interacting with customers, you do not have to use a personal phone or company phone in able to do your work. Once learning the app, it is relatively easy to use with little to no problems. I do not think aircall is for use outside of home or office simply because it works best on an office computer or laptop. It makes it easy to connect with customers and co workers
March 24, 2021

Amazing investment

Verified User
Employee in Customer Service
Consumer Goods Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Aircall is perfect for anyone working from home. It would also be suitable for use in an office setting, and is a great feature to eliminate the need for a phone on the desk. It would be less appropriate in a big business as the calls could become a little delayed coming through, in my opinion.
March 24, 2021

Detailed Calls for Better Performance

AS
Arvin Singh
Complaince Analyst
Henderson Rowe Ltd (Banking, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend

It's great that Aircall can be set up in a certain way for our users to use it. Allowing them to have access to playing back their calls afterwards and not having to ask admin to retrieve their calls like other providers.

I particular like the breakdown analysis which is helpful to highlight performance in calls made by our sales team.

March 24, 2021

Our sales improve every day

Jose Rubio Alvarez | TrustRadius Reviewer
Jose Rubio Alvarez
Sales Manager
Paginas Amarillas (Marketing & Advertising, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The probability of recommending Aircall is very high. You can listen to all the calls, help the online consultants ... review and listen to the calls again, get the TMOs, follow-up calls, their duration, the advisers, etc. It has some areas for improvement, but I am sure that future Aircall updates will improve.
March 23, 2021

Aircall Real Review, But From a French User

CB
Christophe BELLIN
Sales Engineer
Comearth (Business Supplies & Equipment, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I work in a call center where we use a lot of software, tools, and things... Aircall is one of them. It's one of the best because it does't crash like other systems (you open the window...crashed. If you know what I mean).
Even for the maintenance, they try to upgrade their system during the time with less users online, that's a great point again.

And even for the efficiency, there are some keyboard shortcuts and we love that. Really!
March 23, 2021

From Skype to Aircall

Abdullah Muhammad | TrustRadius Reviewer
Abdullah Muhammad
Sales Development Representative
Container xChange (Logistics & Supply Chain, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited for a company which is totally remote especially in times like these. You can have a conference call. You can train your new hires with the help of the whispering option. Especially if your team is international, you can use international calling codes as a way to move your business credibility.
March 23, 2021

Improve the conference call

Verified User
Executive in Customer Service
Hospital & Health Care Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
While calling, the performance of this app is fine. You can call your teammate using this app. You can filter by your name and date to see the calling history. You can see the percentage of your calling performance.
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