Overall Satisfaction with Birdeye
We use Birdeye to help streamline our review management process. We needed something that could help us keep track of negative reviews and how we are addressing them with the customer. Birdeye's ticketing system makes it easy for us to do that! It notifies us when we get a negative review and automatically creates a ticket for us to keep track of how we are remedying the situation. We can easily keep notes in the ticket and mark each as "in progress", "resolved", or "completed." The Birdeye team is extremely attentive and responds very quickly to any questions I have.
- Communication
- Efficiency
- Review Management
- Reporting
- Admin management
- Resource efficiency
- Improved online reputation
Do you think Birdeye delivers good value for the price?
Yes
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
Yes
Did implementation of Birdeye go as expected?
Yes
Would you buy Birdeye again?
Yes