Online Reputation Management Software

Best Online Reputation Management Software include:

Birdeye, Podium, Brand24, Reputation.com, Grade.us, Amazeful, Chatmeter, GatherUp, Get Reviews and Home Care Pulse.

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1
Birdeye

Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

2
Sprout Social

Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement,…

3
Brandwatch

Brandwatch, from Cision (acquired February 2021) is an enterprise social intelligence platform that is designed to allow brands to listen and analyze online conversation to extract meaningful insights, inform their business decisions and understand more about the return on their…

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4
Podium

Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.

5
Critical Mention

Critical Mention headquartered in New York offers their eponymous media monitoring platform for public relations and crisis management.

6
Yext

Yext is a digital experience software provider headquartered in New York, New York.

7
BrightLocal

BrightLocal is a search engine optimization tool that tracks search rankings, builds citations, and monitors online reviews and stresses local search performance.

8
LocaliQ

LocaliQ from Gannett presents a suite of marketing tools and capabilities designed to encompass all the marketing and online advertising needs of SMBs and local businesses, with email, display advertising, local directory management, SEO business website, and social media marketing.…

9
Brand24

Brand24 is an AI-powered media monitoring tool that analyzes mentions and presents actionable insights.This tool is designed to keep track of online conversations about a brand, its products, and competitors.It collects real-time data from millions of sources, including social media…

10
Reputation.com

Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where…

11
SOCi

SOCi, including the former Brandify (acquired July 2021) presents a range of local marketing solutions, such as store locators, local SEO driven landing pages, local advertising, and brand reputation management.

12
Trustpilot

Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).

13
Synup

Synup is a location intelligence tool that helps businesses with their local marketing, discovery, and engagement. Businesses and agencies alike can use Synup to get listed online, monitor online reputation, generate business reviews and track search engine analytics.

14
Grade.us

Grade.us allows businesses to generate, monitor, and market online reviews to increase the companies visibility in search, create and showcase social proof to build their reputation, and collect feedback to improve their customer experience. Create a Review Funnel Landing Page The…

15
NiceJob

NiceJob is offers a platform that helps local businesses collect reviews from their customers and gain a greater presence on social media. According to the vendor, the product makes it easy to create a portfolio of great projects, and use photos to get more reviews on all major…

17
Reviews.io

Reviews.io is a consumer ratings & reviews platform. The vendor says their differentiation is outstanding customer service and affordable pricing with 0 long contracts. The vendor promises it doesn't just encourage trust, it embodies trust, with morals in all the right places.…

18
LocalClarity

LocalClarity offers national brands, franchises, and digital agencies of all sizes a scalable platform for local search listing and reputation management. The vendor states its differentiators include: "Live" direct spreadsheet management of listings. Users achieve visibility and…

19
Merchant Centric

Merchant Centric is a solution used to monitor business performance, spot operational and employee issues, plus reply to reviews for all business locations. The solution shines a light on customer feedback that impacts sales and shows all levels of management their progress at a…

20
DemandHub
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DemandHub enables customer interactions that improve how businesses communicate with their customers, and helps to capture valuable feedback, with the goal of customer experience.

21
PowerDMARC
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PowerDMARC empowers organizations to combat business email compromise (BEC), email spoofing and helps the user to set strong email authentication controls. With its proprietary AI and threat intelligence services, PowerDMARC ensures that only legitimate emails are sent from the user'…

22
Nextiva Reputation Management

An AI-powered online reputation management platform helps you manage reviews across all review sites.

23
Reputation Studio by 1440

A solution to respond to online reviews and questions and gain insights from customer feedback. Reputation Studio by 1440 consolidates customer reviews and questions from global marketplaces and review platforms like Amazon, Bazaarvoice, Google, Yelp, Facebook, App Stores, Trustpilot,…

24
Punchey
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Whether it's at the counter, over the phone or on the go, Punchey helps small businesses to get paid and grow. Punchey's customer relationship management tools help businesses leverage transaction data to generate targeted offers, manage online reviews to enhance their reputation…

25
Reviewly.ai
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Reviewly.ai is an AI-powered platform for online reputation management. It streamlines the process of collecting and managing Google reviews, helping businesses enhance their credibility and trustworthiness. Reviewly helps businesses to generate authentic reviews. The platform's…

Learn More About Online Reputation Management Software

What is Online Reputation Management Software?

Online Reputation Management Software, sometimes called review management software, is used to monitor, solicit, and share consumer reviews from one user-controlled platform. Online Reputation Management Software offers tools to analyze reviews, follow mentions across social media platforms, and generate interest through local search engine optimization (SEO). The tool can also be used to analyze impressions, including determining the veracity of negative and positive reviews and their impact on the brand and performance of the business. Products in this category can also build customer databases, automatically respond to queries and suggestions, and address confidential information quickly.

Online Reputation Management Software is an invaluable tool to help grow your business’ presence and positive reception online. Reputation management tools not only alert users of negative reviews and aggregate all mentions across popular websites, but they also provide ways to contact reviewers directly and offer reconciliation. Online Reputation Management Software can also analyze and report on customer sentiments from a single dashboard, giving you a clearer impression of the overall impact of your business. Additionally, reputation management tools can help you construct consistent and effective marketing campaigns directly from the product dashboard.

Online Reputation Management Software combines elements of Search Engine Marketing (SEM) Tools and Consumer Ratings & Reviews Software, namely the ability to manage impressions and collect reviews. Compared to these categories, Online Reputation Management Software products offer more robust sentiment analysis and stronger marketing campaign tools. Online Reputation Management Software also has more advanced overall monitoring and management capabilities than Consumer Ratings and Reviews Software. The biggest benefit Online Reputation Management Software has here, however, is the ability to catch and manage sensitive or confidential details as they appear online, which ensures business security.

Online Reputation Management Software Features

The most common Online Reputation Management Software features are:

  • Customizable search parameters
  • Customizable dashboards
  • Feedback aggregation
  • Sentiment analysis and reporting
  • Social media monitoring
  • Review monitoring
  • Search engine optimization and auditing tools
  • Real-time alert management
  • Customizable review search queries
  • Automated review solicitation
  • Automated review response
  • Automated email templates
  • Net promotion scoring
  • Review response templates
  • Third-party integrations
  • Private feedback channels
  • Multiple site search
  • Customer survey construction
  • Visual content template
  • Business listing management
  • On-demand customer support
  • Cloud, web, and on-premise deployment
  • Lead generation tools
  • Bulk review management
  • Single sign-on functions
  • Knowledge bases

Online Reputation Management Software Comparison

When choosing the best Online Reputation Management Software for you, consider the following:

Business size: The size of your business will determine which Online Reputation Management Software will be most appropriate for you. More specifically, most price plans are scalable to accommodate a number of locations, users, and alerts. As your business grows and the size of your marketing team increases, you will need to consider which products and plans have the most agreeable pricing for the features you need.

Social media marketing tools: One of the best ways to generate interest in your brand is to share positive reviews on social media sites. Some Online Reputation Management Software includes tools to select reviews, generate eye-catching visual content, and automatically share marketing materials to social media accounts. Others include options to respond to mentions on social media sites directly.

Review solicitation tools: Online Reputation Management Software may have varying ways in which they can solicit reviews from customers. These can include, but are not limited to, individual solicitations using text, automated phone calls, emails, direct messages, and social media posts. Types of review funneling tools can also vary, including QR codes, survey creation, or embedded widgets on businesses’ websites. These are powerful tools to market your business and build your brand, so make sure that a Review Management Software has the features you will need.

Pricing Information

Online Reputation Management Software usually follows per-month subscription models that adjust according to the number of software users, number of locations, and features included. At the lowest tiers, products range between $10 and $110 per month. Custom enterprise pricing plans are also available. Most vendors offer free trials and demos.

More Resources

The following blog post may be helpful in using Online Reputation Management Software effectively:

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Frequently Asked Questions

What does Online Reputation Management Software do?

Online Reputation Management Software collects and consolidates reviews and mentions of a business into one platform. These products also analyze customer sentiment, automate responses, and assist with marketing campaigns.

What are the benefits of using Online Reputation Management Software?

Online Reputation Management Software gives invaluable insight into brand effectiveness and business presence online. They also provide one location to see, respond to, and solicit consumer reviews, which streamlines the customer relationship development process.

What are the best Online Reputation Management Software products?

How much does Online Reputation Management Software cost?

Online Reputation Management Software ranges between $10 and $110 per month at the lowest subscription tiers. Enterprise price plans, demos, and free trials are available.