Best Online Reputation Management Software
Online Reputation Management Software, sometimes called review management software, is used to monitor, solicit, and share consumer reviews from one user-controlled platform. Online Reputation Management Software offers tools to analyze reviews, follow mentions across social media platforms, and generate interest through local search engine optimization (SEO). The tool can also be used to analyze impressions, including determining the veracity of negative and positive reviews and their impact on the brand and performance of the business....
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Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.
Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement,…
Grade.us allows businesses to generate, monitor, and market online reviews to increase the companies visibility in search, create and showcase social proof to build their reputation, and collect feedback to improve their customer experience.
Create a Review Funnel Landing Page
The review funnel landing page allows users to segment happy customers to leave a review on the major like Google and Facebook and industry-specific review sites.…
Brand24 is an AI-powered media monitoring tool that analyzes mentions and presents actionable insights.This tool is designed to keep track of online conversations about a brand, its products, and competitors.
It collects real-time data from millions of sources, including social media platforms (Facebook, Instagram, Twitter, Twitch, TikTok, Youtube, Telegram), podcasts, publicly available…
Avarup is a review management platform designed to enhance online reputation for businesses across different industries. It addresses common challenges such as managing negative reviews, tracking customer sentiment, and improving sales influenced by customer opinions.
Here's a breakdown of what Avarup offer…
SocialPilot review management software empowers businesses to monitor, respond to,…
NiceJob is offers a platform that helps local businesses collect reviews from their customers and gain a greater presence on social media.
According to the vend…
GMBapi.com creates actionable reports for Google Business Profile listings and makes it possible to post in bulk (content, photos, services and products) on all locations. It's dashboards provide an overview of any Local Search priorities. The user can manage a business's local presence via reports on Hygiene, KPI's, Look & Feel and customer interactions (Reviews and Q&A's). The software can also be used to find out where customers are navigating to a business from. The A/B testing function…
Amazeful is an online reputation management platform for local businesses. It helps companies to collect online customer revie…
iReview Reputation Management is a solution to cultivate and control a brand's digital identity. As a guardian of a brand's online presence, iReview harnesses sentiment analysis and real-time monitoring to curate a brand's reputation.
Through the software, every online interaction becomes a cornerstone of a brand's narrative. iReview scours the digital landscape and compiles user-generated content into actionable insights. This tool transforms scattered feedback into a strategic advantage. Aggregating reviews, comments, and mentions, iReview distills these fragments into a coherent storyline, so that a brand ca…
Brandwatch, from Cision (acquired February 2021) is an enterprise social intelligence platform that is designed to allow brands to listen and analyze online conversation to extract meaningful insights, inform their business decisions and understand more about the return on their…
Mentionlytics is web-based software for online reputation management, enabling users to gain information about a brand, and automatically track mentions from users and commenters in real-time. It also provides insights and personalized advice to help improve the brand's web and…
Home Care Pulse is a software company delivering post-acute care providers with training, surveys, and reputation management.
Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.
A platform for managing customer experiences across various digital channels, allowing users to listen, comprehend, engage, and cultivate enduring customer relationships through 25+ channels. For India, AiPlex Bridge is presented as a comprehensive Online Reputation Management (ORM)…
Chekkit is an all-in-one customer experience software. The Chekkit platform aims to make it easy to get reviews online and conveniently interact through local channels like SMS, Facebook Messenger, webchat, and website leads. Chekkit states they are a small business, out to help…
ReviewsOnMyWebsite helps local businesses in managing their online reputation. It helps businesses to collect, monitor, and display reviews from popular platforms like Google, Facebook, and Yelp, to enhance their online reputation and build trust with their customers. The software…
BrightLocal is a search engine optimization tool that tracks search rankings, builds citations, and monitors online reviews and stresses local search performance.
LocalClarity offers national brands, franchises, and digital agencies of all sizes a scalable platform for local search listing and reputation management. The vendor states its differentiators include:
- "Live" direct spreadsheet management of listings. Users achieve visibility and co…
GatherUp (formerly GetFiveStars) from Traject is a customer experience and online review engine that enables insights, supporting marketing and helping to convert customers. GatherUp is used to gather customer feedback and reviews into one place to drive sales.
Yext is a digital experience software provider headquartered in New York, New York.
Learn More About Online Reputation Management Software
What is Online Reputation Management Software?
Online Reputation Management Software, sometimes called review management software, is used to monitor, solicit, and share consumer reviews from one user-controlled platform. Online Reputation Management Software offers tools to analyze reviews, follow mentions across social media platforms, and generate interest through local search engine optimization (SEO). The tool can also be used to analyze impressions, including determining the veracity of negative and positive reviews and their impact on the brand and performance of the business. Products in this category can also build customer databases, automatically respond to queries and suggestions, and address confidential information quickly.
Online Reputation Management Software is an invaluable tool to help grow your business’ presence and positive reception online. Reputation management tools not only alert users of negative reviews and aggregate all mentions across popular websites, but they also provide ways to contact reviewers directly and offer reconciliation. Online Reputation Management Software can also analyze and report on customer sentiments from a single dashboard, giving you a clearer impression of the overall impact of your business. Additionally, reputation management tools can help you construct consistent and effective marketing campaigns directly from the product dashboard.
Online Reputation Management Software combines elements of Search Engine Marketing (SEM) Tools and Consumer Ratings & Reviews Software, namely the ability to manage impressions and collect reviews. Compared to these categories, Online Reputation Management Software products offer more robust sentiment analysis and stronger marketing campaign tools. Online Reputation Management Software also has more advanced overall monitoring and management capabilities than Consumer Ratings and Reviews Software. The biggest benefit Online Reputation Management Software has here, however, is the ability to catch and manage sensitive or confidential details as they appear online, which ensures business security.
Online Reputation Management Software Features
The most common Online Reputation Management Software features are:
- Customizable search parameters
- Customizable dashboards
- Feedback aggregation
- Sentiment analysis and reporting
- Social media monitoring
- Review monitoring
- Search engine optimization and auditing tools
- Real-time alert management
- Customizable review search queries
- Automated review solicitation
- Automated review response
- Automated email templates
- Net promotion scoring
- Review response templates
- Third-party integrations
- Private feedback channels
- Multiple site search
- Customer survey construction
- Visual content template
- Business listing management
- On-demand customer support
- Cloud, web, and on-premise deployment
- Lead generation tools
- Bulk review management
- Single sign-on functions
- Knowledge bases
Online Reputation Management Software Comparison
When choosing the best Online Reputation Management Software for you, consider the following:
Business size: The size of your business will determine which Online Reputation Management Software will be most appropriate for you. More specifically, most price plans are scalable to accommodate a number of locations, users, and alerts. As your business grows and the size of your marketing team increases, you will need to consider which products and plans have the most agreeable pricing for the features you need.
Social media marketing tools: One of the best ways to generate interest in your brand is to share positive reviews on social media sites. Some Online Reputation Management Software includes tools to select reviews, generate eye-catching visual content, and automatically share marketing materials to social media accounts. Others include options to respond to mentions on social media sites directly.
Review solicitation tools: Online Reputation Management Software may have varying ways in which they can solicit reviews from customers. These can include, but are not limited to, individual solicitations using text, automated phone calls, emails, direct messages, and social media posts. Types of review funneling tools can also vary, including QR codes, survey creation, or embedded widgets on businesses’ websites. These are powerful tools to market your business and build your brand, so make sure that a Review Management Software has the features you will need.
Pricing Information
Online Reputation Management Software usually follows per-month subscription models that adjust according to the number of software users, number of locations, and features included. At the lowest tiers, products range between $10 and $110 per month. Custom enterprise pricing plans are also available. Most vendors offer free trials and demos.
More Resources
The following blog post may be helpful in using Online Reputation Management Software effectively:
Related Categories
Frequently Asked Questions
What does Online Reputation Management Software do?
What are the benefits of using Online Reputation Management Software?
What are the best Online Reputation Management Software products?
The most popular Online Reputation Management Software products are:
- Trustpilot
- LocalClarity
- NiceJob
- Birdeye
- Podium
- Swell
- Critical Mention
- Reputation.com
- Brandwatch
- Brand24
- Falcon.io