Birdeye: The Good, The Bad, and The Ugly
Overall Satisfaction with Birdeye
We white label Birdeye's Review Management platform to clients in Home Service industries like roofing, plumbing, HVAC, fencing, etc. We use their platform with 4 current clients, and we have fluctuated between 4 - 14 clients on the account at any given time. We have been using Birdeye since 2019. Our clients log into their client profiles, and we help guide them or perform review management services on their behalf.
- Innovative Company with a Whole Suite of Solutions
- Easy to White Label
- Integrations with CRM Tools to Automate Review Requests
- Positive Reviews Don't Always Post to Google Business Profile
- Support is Sometimes Limited in Helping Solve Issues
- Dashboard for White Label Partner Program Could Use Improvement
- We have 4 clients out of a minimum of 12 minimum seats, so we are currently breaking even from an ROI perspective
- Our Birdeye Rep is highly motivated to help us make more sales, overcome objections, etc., so that is a positive
Do you think Birdeye delivers good value for the price?
Not sure
Are you happy with Birdeye's feature set?
Yes
Did Birdeye live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Birdeye go as expected?
Yes
Would you buy Birdeye again?
No