NXT easy for fundraisers to learn and use.
December 08, 2022
NXT easy for fundraisers to learn and use.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud Raiser's Edge NXT
NXT allows some reporting to be made easy enough for any user to pull. Development tracks their contact reports and accountability through NXT. We recently added ResearchPoint, allowing solicitors to see financial information on their prospects. Most users use NXT strictly to pull contact information on constituents or view media files on their records or add an action, so they are not using it at a very high level.
- Allows individual users to personalize what they see and how they see it.
- Allows gift processing to move a gift from one record to another, as long as it is the same type (individual or organization).
- Provides relatively quick sync to information out in database view.
- Sync of reports and queries currently in database view does not exist.
- Gift batch entry seem clumsy on NXT.
- Available training is very limited unless you subscribe to a service for training.
- Sync to database view.
- Pull lists with ease.
- Easy and straightforward to open attached files for reference.
- We are not yet fully consolidated to NXT, using database view for many functions.
- NXT has allowed for accurate tracking and accountability of call reports across Development staff.
- NXT is pretty easy to learn how to use, even got those without a data background, allowing for more complete documentation across the board.
NXT allows users to see what they want to see on each record and how they want to see it. This is critical in improving time management across Development staff. The system is easy to add notes or actions, allowing staff to be held accountable for their metrics goals. With the add-on of ResearchPoint, financial information is also now quickly visible on prospect records.
- Online Training
Not applicable. I have used no other similar product at this time.
Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?
Not sure
Are you happy with Blackbaud Raiser's Edge NXT's feature set?
Yes
Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?
Yes
Did implementation of Blackbaud Raiser's Edge NXT go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud Raiser's Edge NXT again?
No
Using Blackbaud Raiser's Edge NXT
10 - Development, Alumni Engagement, Donor Relations, and Advancement Services
1 - To support NXT, you simply need to know what you are doing. Know your data rules, what syncs from database view and what doesn’t, your colleague’s end goal, permissions allowed, etc. The most common complaint that I get is ‘I’m locked out,’ and that is rarely the case. Just listen and with through it with them. It really is that simple.
- Tracking alumni, living and deceased
- Fundraising
- Stewardship information; know your constituent’s giving history, family, job, etc.
- Tracking event attendance
- Summary reporting for our VP to click and see totals.
- Accountability to development metrics
- Additional reporting
- Gift batch entry
Evaluating Blackbaud Raiser's Edge NXT and Competitors
- Product Usability
As an absent team, our options need to be evaluated far enough ahead of time to make an educated decision whether or not a renewal is our best option.
Blackbaud Raiser's Edge NXT Support
Pros | Cons |
---|---|
Kept well informed | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
I believe so, because getting issues resolved is important to my team and organization. When I was out for three weeks for you surgery, there was a lot left undone. I am trying to play catchup and will be for a while.
Anytime I get Gregory on the support line, he knows what I need. He is exceptional and hope he is treated as such.
Using Blackbaud Raiser's Edge NXT
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Quick to learn Convenient Feel confident using Familiar | Inconsistent |
- Getting to the constituent info you want to see
- Moving a gift from one record to another
- Tracking Development metrics
- Some reporting is complicated
- Lists are not as easy to create as a I’d like
- Sync to database view is inconsistent
Relationship with Blackbaud
Three year contract, with one year of free training, but the cost of two years broken across the three years of the contract.
Patience, you must have it. Be a strong negotiator and entertain other options so you have a bargaining chip.