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Blackbaud Raiser's Edge NXT

Blackbaud Raiser's Edge NXT

Overview

What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

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Recent Reviews
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How Blackbaud Raiser's Edge NXT Differs From Its Competitors

Data Intelligence

Having a section in the fundraiser work center titled "Needs attention" with a recommendation listed below each constituent helps our fundraisers plan out who needs to be contacted and who's at the top of the priorities list. Having the "Add action" button in the exact same place, as well as the …
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Data Intelligence

I'm far less into analytics than some of my colleagues, but having conversations with them, I do see the benefit of having information literally "at our fingertips." It allows me to organize my information and workload to make it more manageable, especially because I have split duties (gift entry …
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Data Intelligence

Blackbaud Raiser's Ede contains target analytics to see insights into prospects, wealth management, capacity, propensity, etc.
Blackbaud Raiser's Edege NXT has capabilities to manage of prospects and portfolios through many layers of database buildout and capabilities
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Data Intelligence

Blackbaud Raiser's Edge NXT allows us to more effectively track information such as giving history to allow us to cater our fundraising efforts to specific donor preferences. Blackbaud Raiser's Edge NXT makes it easy to see this information which helps us to determine quickly how to interact with …
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Data Intelligence

I do not personally use the prospect and wealth research tools but our Advancement Strategy Director does and finds them to be more complete and accurate than our old ones. We currently use Research Point and Blackbaud wealth ratings to research constituent wealth. RE has made it viable for us to …
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Data Intelligence

At present, we do not use the analytics or data intelligence. I can see how it would be beneficial to a larger organization, or to a larger Development team looking to expand its donor database.
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Data Intelligence

We've been able to track and record appeal information efficiently, giving us insight into who is donating to what appeal- which gives the Direct Mail department accurate information to make informed decisions on the future of mailings. We've also been able to track giving of major donors in a way …
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Data Intelligence

We are able to easily see our retention, lapsed donors and donors that have increased or decreased their giving. The wealth rating (stars) are a good starting point for getting an idea about a constituent's capacity for giving and we are able to add our own information to the record - including …
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Data Intelligence

We are working towards using the data and analytics provided by Blackbaud Raiser's Edge NXT. At this time, we do take a look at the wealth screen to determine the gift ask for donors. As we are still learning the product, we do not use, at this time, more of the data and analytics provided by …
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Data Intelligence

Analytics and data intelligence are key to our area! Our advancement service folks are constantly in the system researching and updating information for the front line fundraisers to be able to use. We are able to communicate with our constituents in the way that they want to be communicated with …
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Data Intelligence

Raiser's Edge allows our organization to pull reports to get a great overall picture of fundraising numbers and demographics throughout the year. It is really easy to build a report that allows tracking for various needs. For example, you can pull annual numbers for monthly givers, events, and …
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Data Intelligence

The data and analytics have really played a critical role in fundraising by giving us a holistic approach to to prospective donors who will make cash donations as well as engage their employees as volunteers. This gives us a sense of those companies with strong corporate social responsibility …
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Data Intelligence

Tags are an especially helpful functional insight. This flags constituents who haven't been contacted in a while, have over due pledges, their birthday is coming up, or is at risk of being lost as a donor. This type of insight provides fundraisers with pointed and actionable steps to take. The …
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Data Intelligence

The analytics have helped our Regional Development Executives keep better track of their prospects and actions, which has improved donations.
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Data Intelligence

I believe it has impacted our business because this year we have gone above and beyond what our goal was to raise for our community hospital. All of the improvements to easily access the information of our donors really allows our fundraisers to go out in the community and meet with donors and …
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Data Intelligence

RE could be better at providing wealth screening information on constituents and make recommendations for e gay snd solicitation on a daily basis for each staff person based on assigned prospects.our major gifts and annual giving need to grow and thus level of organization and support would enable …
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Data Intelligence

We appreciate having analytics integrated into our NXT contract, so we get an annual refresh on wealth ratings. Our organization doesn't rely heavily on it, but it is an additional tool for us.
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Data Intelligence

We are able to continuously review our donor database and adjust portfolios as needed. There are also a number of reports to "catch" donors who are lapsing or are in danger of falling out of sight. Through action tracking, fundraisers are able to enter daily activity. This is useful for all …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Role-based user permissions (9)
    8.9
    89%
  • Mobile access (9)
    8.0
    80%
  • Reporting and data visualization (9)
    7.6
    76%
  • Wealth screening (8)
    6.5
    65%

Reviewer Pros & Cons

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SN
Sara Niemiec
Coordinator of Advancement Services
Emma Willard School (Primary/Secondary Education, 51-200 employees)
Sharon Sandberg | TrustRadius Reviewer
Sharon Sandberg
Associate for Donor Relations
Austin Presbyterian Theological Seminary (Higher Education, 51-200 employees)
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Pricing

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Blackbaud Raiser's Edge NXT

Blackbaud Raiser's Edge NXT

N/A
Unavailable

What is Blackbaud Raiser's Edge NXT?

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.blackbaud.com/fundraising…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

16 people also want pricing

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Features

Communications and Marketing

Constituent engagement and marketing features

6.6
Avg 5.3

Reporting and Analytics

Reporting and analytics about constituents and donations

7
Avg 6.2

Fundraising and Events

The ability to accept and process donations and manage events

5.1
Avg 4.9

Security and Platform

Features related to security and general platform usage and implementation

7.6
Avg 6.8
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Product Details

What is Blackbaud Raiser's Edge NXT?

Blackbaud Raisers Edge NXT is a cloud-based fundraising and relationship management solution that's purpose-built exclusively for fundraising. It is designed to streamline data and reporting processes, increase operational efficiency, and provide insight to every stage of the constituent lifecycle, helping users attract new supporters, engage them with the right communications according to their unique preferences, and grow their impact on a mission.

Blackbaud states that on average, Raiser's Edge NXT customers experience:
  • 35% growth in number of donors
  • 48% growth in number of gifts
  • 44% growth in total dollars raised

Blackbaud Raiser's Edge NXT Features

  • Supported: Donor Information Management
  • Supported: Reporting and Dashboards
  • Supported: Open, Cloud Platform
  • Supported: Data Health Services
  • Supported: Simple Email Marketing
  • Supported: Donations, Pledges, and Payments
  • Supported: Recurring Gifts
  • Supported: Wealth Analytics
  • Supported: Crowd-Fundraising Tools

Blackbaud Raiser's Edge NXT Screenshots

Screenshot of Benchmarking in Blackbaud Raiser’s Edge NXT helps users understand fundraising performance by comparing their organizations against other organizations within a specific vertical or mission, or organizations of a similar size. The reports also quantify the revenue potential associated with improving, and surface actionable insight. Metrics include retention rate, recapture rate, acquisition rate, total revenue, revenue per donor, and current donors.Screenshot of Integrated analytics in Raiser’s Edge NXT help organizations identify their constituents’ gift capacity and recommends whom solicitors should be targeting for maximum major gifts. Simple & reliable ratings appear on constituents’ profiles, and lists include a ranking of all screened constituents from highest to lowest wealth.Screenshot of Work Centers enable management of a portfolio with a cohesive, clearly-defined process for all fundraising activities. They are designed to instill a deeper understanding of constituents and drive action. Action-triggering insights reveal areas that should be focused on, actions completed, constituents who need attention, proposals in progress, gifts received, and progress towards goals.Screenshot of Out of the box dashboards and reports display how an organization is performing at all times. Dashboards can be customized based on what’s important, to achieve a clear view of the organization’s performance.Screenshot of Online giving pages.Screenshot of Constituent records are designed to surface everything needed to know about a supporter in a single place. Tiles containing important supporter information such as contact information, giving history, and wealth ratings can be collapsed and organized according to each user’s preferences.Screenshot of Social sharing toolsScreenshot of Open, cloud platform

Blackbaud Raiser's Edge NXT Videos

Blackbaud Raiser’s Edge NXT is a cloud solution for nonprofit fundraising and relationship management. Designed exclusively for nonprofits, it brings together people, technology, and processes into one solution to help users raise awareness, increase engagement, and drive results for an organization.

Watch Customer Spotlight: Fidelco Guide Dog Foundation

Watch Customer Spotlight: Ronald McDonald House Charities Bay Area

Blackbaud Raiser's Edge NXT Integrations

Blackbaud Raiser's Edge NXT Competitors

Blackbaud Raiser's Edge NXT Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish

Blackbaud Raiser's Edge NXT Downloadables

Frequently Asked Questions

Raiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.

DonorPerfect, Salesforce Sales Cloud, and Bloomerang are common alternatives for Blackbaud Raiser's Edge NXT.

Reviewers rate Role-based user permissions highest, with a score of 8.9.

The most common users of Blackbaud Raiser's Edge NXT are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(625)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
June 05, 2023

The product that does it all!

Brittany Beltz | TrustRadius Reviewer
Brittany Beltz
Assistant Director of Annual Giving and Stewardship Manager
The University of Findlay (Education Management, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use NXT daily! It is our primary CRM system, which contains all of our donor and prospect information. It connects with our database where we can pull reports. The system allows us to put in all constituent data and information and updates for digital and phone communications, along with gift data.
Pros and Cons
  • Research management
  • Communications management
  • Report management
  • More streamlined reports
  • Ability to create workflows easier for groups
Likelihood to Recommend
We are constantly looking in NXT when we are looking to communicate or gather information on our constituents. We look at past gifts, wealth capacity data, as well as updates to their information and communication reports, allowing us to have the most up to date information when we are looking to contact the prospects in our portfolio.
Most Important Features
  • Ease of use
  • Correct and updated information
  • Ability to pull reports as needed
Return on Investment
  • Increase of donors due to updated contact info
  • Increase of dollars due to wealth capacity screening/age information
Data Intelligence
Analytics and data intelligence are key to our area! Our advancement service folks are constantly in the system researching and updating information for the front line fundraisers to be able to use. We are able to communicate with our constituents in the way that they want to be communicated with and we have accurate information about them as well.
Training Types Used
  • Online Training
  • In-Person Training
Online Training
10
It gave a really good overview of the system and all of its capabilities. I appreciated the ease of the online training as well.
Alternatives Considered
We use the database view for RE as well, which is where we can delve deeper into reports.
Other Software Used
Zoom
Users and Roles
8
Advancement services, frontline fundraisers, admins.
Support Headcount Required
NA
Business Processes Supported
  • Reports
  • Communication
  • Demographic data
Innovative Uses
  • Pulling specific reports in a different way
Future Planned Uses
  • Continuing to utilize workflows to communicate better with donors
Likelihood to Renew
10
We love using RE!
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Product Usability
Price was a big factor, but usability was also huge.
Evaluation Lessons Learned
NA
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was a big part of the implementation and was well-handled
We just need to give everyone information for them to want to get on board with the new product.
Implementation Issues
  • NA
Implementation Rating
10
Easy to understand the process.
In-Person Training
10
Our team understood the product well, which was based on what we were trained on. Whenever we have questions, we are able to contact a member of the product team to get that question answered. This helps us have no down time when there are tasks that need to get done.
Product Configurability
10
Very easy to adapt it to your needs.
Configuration Lessons
Be sure to follow all steps.
UI Customization
No - we have not done any customization to the interface
Extensibility and Customization
No - we have not done any custom code
Additional Customization Considerations
NA
Support Rating
10
NA
Premium Support
No, we didn't feel it necessary.
Bug Resolution
No
Exceptional Examples of Blackbaud Raiser's Edge NXT Support
We had backend issues on a data upload and were walked through the process, and our issues were well understood.
Usability
10
Super user friendly and easy to use. Very logical.
Easy Tasks
  • Search
  • Reporting
Difficult Tasks
  • Sometimes it's slow to load, but that could be our internet
Scalability
10
We've grown our usage with this product because it allows us to scale it for the areas that need it.
Reliability and Availability
10
Outages are few and far between and remedied quickly.
Performance
10
It integrates well with all of our systems and for that, we are grateful.
Systems Integrated With
  • Thankview
We integrated our contact information into Thankview's system.
Future Integration Plans
  • NA
NA
Types of Integration
NA
Ease of Integration
10
Easy to integrate with the systems we use.
Integration Lessons Learned
Be sure to ask questions if you are having issues.
Pre-Sale Experience
10
I wasn't a major part of this process.
Post-Sale Experience
10
Answers questions we have as they come up.
Professional Services
10
NA
Key Negotiation Points
NA
Contract Terms and Pricing Model
10
NA
Dealing with Blackbaud
NA
Upgrade Process
No
Upgrade Benefits
  • NA
Anticipated Benefits from Future Upgrades
  • NA
Future Edition Upgrade Plans
No
Migrating Between Editions
No
December 08, 2022

NXT easy for fundraisers to learn and use.

Verified User
Director in Other
Higher Education Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
NXT allows some reporting to be made easy enough for any user to pull. Development tracks their contact reports and accountability through NXT. We recently added ResearchPoint, allowing solicitors to see financial information on their prospects. Most users use NXT strictly to pull contact information on constituents or view media files on their records or add an action, so they are not using it at a very high level.
Pros and Cons
  • Allows individual users to personalize what they see and how they see it.
  • Allows gift processing to move a gift from one record to another, as long as it is the same type (individual or organization).
  • Provides relatively quick sync to information out in database view.
  • Sync of reports and queries currently in database view does not exist.
  • Gift batch entry seem clumsy on NXT.
  • Available training is very limited unless you subscribe to a service for training.
Likelihood to Recommend
NXT is well-suited for higher education, even smaller institutions. Much less so for other small nonprofits. Some reporting is much easier and more accurate than others, and support will pretty much answer any questions with that response because it is apparently fickle to some degree.
Most Important Features
  • Sync to database view.
  • Pull lists with ease.
  • Easy and straightforward to open attached files for reference.
Return on Investment
  • We are not yet fully consolidated to NXT, using database view for many functions.
  • NXT has allowed for accurate tracking and accountability of call reports across Development staff.
  • NXT is pretty easy to learn how to use, even got those without a data background, allowing for more complete documentation across the board.
Data Intelligence
NXT allows users to see what they want to see on each record and how they want to see it. This is critical in improving time management across Development staff. The system is easy to add notes or actions, allowing staff to be held accountable for their metrics goals. With the add-on of ResearchPoint, financial information is also now quickly visible on prospect records.
Training Types Used
  • Online Training
Online Training
7
I personally prefer to be able to set the pace of the training sessions. Some leaders move far too slowly for my liking, and others too quickly. Maybe an option for pace would be nice when selecting a session.
Alternatives Considered
Not applicable. I have used no other similar product at this time.
Other Software Used
Users and Roles
10
Development, Alumni Engagement, Donor Relations, and Advancement Services
Support Headcount Required
1
To support NXT, you simply need to know what you are doing. Know your data rules, what syncs from database view and what doesn’t, your colleague’s end goal, permissions allowed, etc. The most common complaint that I get is ‘I’m locked out,’ and that is rarely the case. Just listen and with through it with them. It really is that simple.
Business Processes Supported
  • Tracking alumni, living and deceased
  • Fundraising
  • Stewardship information; know your constituent’s giving history, family, job, etc.
Innovative Uses
  • Tracking event attendance
  • Summary reporting for our VP to click and see totals.
  • Accountability to development metrics
Future Planned Uses
  • Additional reporting
  • Gift batch entry
Likelihood to Renew
4
My team had already been considering other options for over a year. We just didn’t have all of our ducks in a row to make it happen at the time of our renewal.
Products Replaced
No
Key Differentiators
  • Product Usability
Evaluation Lessons Learned
As an absent team, our options need to be evaluated far enough ahead of time to make an educated decision whether or not a renewal is our best option.
Support Rating
7
Hold times are rarely less than 20 minutes, and many of my questions need to be elevated, if I don’t answer them myself.
Premium Support
I believe so, because getting issues resolved is important to my team and organization. When I was out for three weeks for you surgery, there was a lot left undone. I am trying to play catchup and will be for a while.
Exceptional Examples of Blackbaud Raiser's Edge NXT Support
Anytime I get Gregory on the support line, he knows what I need. He is exceptional and hope he is treated as such.
Usability
8
NXT seems easy to learn on a relatively deep level. There are glitches, like with everything, but it is usually easy to see where they are, most of time. I like that Development staff can choose what they want to see and where they want to see it, and it doesn’t affect my screen.
Easy Tasks
  • Getting to the constituent info you want to see
  • Moving a gift from one record to another
  • Tracking Development metrics
Difficult Tasks
  • Some reporting is complicated
  • Lists are not as easy to create as a I’d like
  • Sync to database view is inconsistent
Pre-Sale Experience
10
During the sales process, you have got their attention. They are which to return calls, and answer calls or questions.
Post-Sale Experience
5
Phone in support usually means no less than a twenty minute wait before someone picks up, and usually for my questions, if I don’t answer them myself, they have to elevate it to a higher level, which takes additional time, without an answer.
Key Negotiation Points
Three year contract, with one year of free training, but the cost of two years broken across the three years of the contract.
Contract Terms and Pricing Model
7
Pricing really seems to be all over the place, and everything else you need is an extra add-on cost. The biggest issue is training. Options are limited unless you subscribe and pay for it across your contract.
Dealing with Blackbaud
Patience, you must have it. Be a strong negotiator and entertain other options so you have a bargaining chip.
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