Bloomreach for the win!
Updated February 20, 2024
Bloomreach for the win!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomreach Commerce Experience Cloud
Bloomreach has it all CDP, Automation and ESP. Very intuitive and easy to use. The support team is very helpful and running scenarios is easy. Data is organised nicely due to hard identifiers and soft identifiers. The ability to create HTML blocks and reuse them across all campaigns (header/footer) is a great time saver.
- Behaviour Tracking
- Marketing Automation
- Data Consolidation
- Integration with other platforms
- Referral tables
- Dynamic content
- Open rates 10% lift
- Time to market has sped up
Seamless, after a bit of planning and integration this works really well and I can see the value, although the project is not just there yet this will be really valuable when it gets there
Bloomreach does it all, basically like taking all the best bits from the different platforms and adding them to one.
Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?
Not sure
Are you happy with Bloomreach Commerce Experience Cloud's feature set?
Yes
Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Bloomreach Commerce Experience Cloud go as expected?
Yes
Would you buy Bloomreach Commerce Experience Cloud again?
Yes
Bloomreach Commerce Experience Cloud Feature Ratings
Using Bloomreach Commerce Experience Cloud
Marketing Managers, CRM Directors, Ecommerce Managers
5 - Marketing level, strategy, and very technical
- Abandoned Cart Program
- Transactional Emails
- Churn reduction
- Winback
- Transactional Communications
- Lead Aquisition
- On site personalisation
Evaluating Bloomreach Commerce Experience Cloud and Competitors
- Scalability
- Ease of Use
I would maybe take into consideration the amount of work for implementation
Bloomreach Commerce Experience Cloud Implementation
- Implemented in-house
Change management was minimal
Bloomreach Commerce Experience Cloud Training
- Online Training
- In-Person Training
- No Training
Yes the documentation was easy to follow
Configuring Bloomreach Commerce Experience Cloud
Set up a blueprint document and have it all signed off prior to implementation commencement
No - we have not done any customization to the interface
No - we have not done any custom code
Bloomreach Commerce Experience Cloud Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes, for additional support
Over chat, I had a data question and the support agent answered and tested her answer not only solving for my problem but also showing me how to replicate the sollution.
Using Bloomreach Commerce Experience Cloud
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Convenient | None |
- Catalog import
- Customer Management
- Email integration
Yes, but I don't use it
Bloomreach Commerce Experience Cloud Reliability
Integrating Bloomreach Commerce Experience Cloud
- Mailgun
- E-commerce API
- File import/export
- API (e.g. SOAP or REST)
Create a data mapping document and have that signed off and ready to work from before integration
Relationship with Bloomreach
Take your time to do the homework on the platform and go through some of the training
Upgrading Bloomreach Commerce Experience Cloud
- an expansion on limits of catalogs