Overview
What is Bloomreach Commerce Experience Cloud?
Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless — reflecting a changing customer as they…
TrustRadius Insights
Bloomreach is a brilliant platform with everything at your fingertips
Bloomreach Commerce Experience Cloud enthusiast
Its easy to use, very intuitive. If offers lots of possibilities. The support team is a great!
Bloomreach Commerce Experience Cloud - best value for money
Bloomreach Commerce Experience Cloud and CRM
Not so frequent user of Bloomreach.
Bloomreach Commerce Experience Cloud is Powerful!
As a junior I can say that I can recommend Bloomreach Commerce Experience Cloud to every marketeer
Life would have been dificult if ....
Bloomreach Commerce Experience Cloud as an end-to-end CRM and Digital Marketing tool
Great omnichannel marketing tool
Bloomreach for the win!
Experience with Bloomreach Commerce Cloud.
Great to speed up your business/company!
How Bloomreach Commerce Experience Cloud Differs From Its Competitors
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Bloomreach AI & Analytics
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Bloomreach AI & Analytics
Bloomreach AI & Analytics
we have implemented AI or recommendation blocks in the majority of our journeys. With this we can …
Bloomreach AI & Analytics
Bloomreach AI & Analytics
Unified Customer Data
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Bloomreach AI & Analytics
Bloomreach AI & Analytics
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Time to Value
Unified Customer Data
Bloomreach AI & Analytics
Bloomreach AI & Analytics
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Bloomreach AI & Analytics
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- API (75)7.878%
- A/B testing (51)7.878%
- Email deliverability reporting (52)7.676%
- Dashboards (53)7.575%
Reviewer Pros & Cons
Pricing
What is Bloomreach Commerce Experience Cloud?
Bloomreach personalizes the e-commerce experience. Its data engine unifies real-time customer and product data so businesses understand what customers really want. By connecting that understanding to every channel, the e-commerce experience becomes limitless…
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is ActiveCampaign?
ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.
Product Demos
Tour of Bloomreach Discovery
Tour of Bloomreach Engagement
Features
Email & Online Marketing
Using software to manage lists, send emails, automate email campaigns, and track results.
- 7.7WYSIWYG email editor(48) Ratings
Users can create html emails through a drag-and-drop interface, without html coding knowledge.
- 7.7Dynamic content(49) Ratings
Users can tailor email, website or landing page content depending on the viewer or recipient (e.g., email salutations that include the recipient’s name).
- 7.4Ability to test dynamic content(48) Ratings
Users can test dynamic content prior to launching a campaign.
- 6.7Landing pages(22) Ratings
Users can create web pages that are customized to a particular email or campaign. Landing pages often include web forms which can capture visitor information and integrate it back into the MA software.
- 7.8A/B testing(51) Ratings
Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.
- 7.3Mobile optimization(41) Ratings
Users can easily optimize emails and landing pages for mobile devices.
- 7.6Email deliverability reporting(52) Ratings
The software helps ensure inbox delivery of email campaigns, through features such as deliverability tests, opt-in management, bounce handling, suppression lists, dedicated IP addresses, and delivery monitoring.
- 7.1List management(41) Ratings
This involves creating, filtering, editing, merging and de-duping lists of contacts.
- 8.1Triggered drip sequences(35) Ratings
The software allows users to set up automatic / drip email campaigns triggered by certain events.
Lead Management
The process of tracking and managing prospective customers from lead generation to conversion.
- 8.2Lead nurturing automation(33) Ratings
Users can set up targeted drip email campaigns based on time intervals or prospect behavior, to automate the lead nurturing process and move them further down the sales funnel.
- 7Lead scoring and grading(33) Ratings
Users can set up the software to automatically rate leads based on calculations such as buying signals, such as form submissions, or page views, and automatically qualify leads based on demographic factors.
- 7.4Data quality management(36) Ratings
The software helps store, manage, and organize data around each lead, and avoid data problems such as duplicate contacts or non-standard formats.
- 7Automated sales alerts and tasks(16) Ratings
The software helps ensure that a sales person is notified of lead activity and can act on the information in a timely fashion.
Campaign Management
Users can schedule campaigns and/or events with reminders, announcements, etc.
- 7.1Calendaring(32) Ratings
The software helps users maintain a calendar of all marketing activities.
- 7.1Event/webinar marketing(23) Ratings
Users can streamline event marketing with features such as personalized invitations, registration, reminders and post-event follow-ups.
Social Media Marketing
Using social media networks to help amplify marketing endeavors.
- 7.6Social sharing and campaigns(26) Ratings
Users can incorporate social share buttons into campaigns to allow recipients to easily share content. Users can track shares as well.
- 6.8Social profile integration(16) Ratings
The software incorporates social profile data and social share histories to enhance segmentation and scoring of contacts.
Reporting & Analytics
Users can report on and analyze usage, performance, ROI, and/or other metrics of success.
- 7.5Dashboards(53) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
- 7.2Standard reports(50) Ratings
The software offers pre-built reports with metrics standard to the category.
- 7.5Custom reports(50) Ratings
Users can create custom reports.
Platform & Infrastructure
Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.
- 7.8API(75) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
- 7Role-based workflow & approvals(36) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
- 7.5Customizability(43) Ratings
Users can customize their instance with features like custom fields and custom objects.
- 7.1Integration with Salesforce.com(5) Ratings
The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 7.3Integration with Microsoft Dynamics CRM(4) Ratings
The software can integrate with Microsoft Dynamics CRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 7.5Integration with SugarCRM(3) Ratings
The software can integrate with SugarCRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 7.4Third-party software integrations(25) Ratings
Integration functionality with third-party or in-house systems.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Bloomreach Commerce Experience Cloud?
Bloomreach Commerce Experience Cloud Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: Landing pages
- Supported: A/B testing
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Lead Management Features
- Supported: Lead nurturing automation
- Supported: Lead scoring and grading
- Supported: Data quality management
- Supported: Automated sales alerts and tasks
Campaign Management Features
- Supported: Calendaring
- Supported: Event/webinar marketing
Social Media Marketing Features
- Supported: Social sharing and campaigns
- Supported: Social profile integration
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Platform & Infrastructure Features
- Supported: API
- Supported: Role-based workflow & approvals
- Supported: Customizability
- Supported: Integration with Salesforce.com
- Supported: Integration with Microsoft Dynamics CRM
- Supported: Integration with SugarCRM
- Supported: Third-party software integrations
Bloomreach Commerce Experience Cloud Screenshots
Bloomreach Commerce Experience Cloud Integrations
- Adform FLOW
- Amazon Redshift
- Amazon S3 (Simple Storage Service)
- Amazon S3 Glacier
- Amazon Simple Notification Service (SNS)
- AWS Lambda
- Bazaarvoice
- ChannelAdvisor
- commercetools
- DocuSign
- Dropbox
- Exact Online
- Google Ads
- Google Analytics
- Google BigQuery
- Google Cloud Storage
- Lightspeed eCom
- Lightspeed Retail
- Mailchimp
- Sinch Mailgun
- Mailchimp Transactional Email (Mandrill)
- Microsoft Dynamics 365
- Microsoft SQL Server
- MySQL
- Pipedrive
- PostgreSQL
- Salesforce Revenue Cloud
- SAP Business ByDesign
- RWS Language Cloud
- Brevo
- Shopify
- Shopify Plus
- Zapier
- Zoho Billing
- Salesforce Commerce Cloud
- BigCommerce
- MongoDB
- Mailjet
- Twilio Segment
- Freshdesk
- Trello
- Slack
- Shopware
- Google Translate
- allmysms
- EmailLabs
- SaleSphere
- WhatsApp, duplicate
- Amazon Alexa for Business
- Meta Business Suite
- Facebook Messenger
- Google Sheets
- Lionbridge Freeway Translation Platform
- Adobe Commerce (Magento Commerce)
- Azure SQL Database
- Microsoft Dynamics 365 Business Central
- OneDrive
- NetSuite ERP
- QuickBooks Online
- Oracle Marketing
- Sugar Sell (SugarCRM)
- Google Marketing Platform
- Salesforce Sales Cloud
- Google Cloud Pub/Sub
- SAP S/4HANA Cloud
- Smarty
- Oracle JD Edwards EnterpriseOne
- D&B Visitor Intelligence
- Sinch
- CM SMS Platform
- Sendsay
- UniOne Email API
- Amazon Seller Central
- AMQP
- Ebay
- EDIFACT
- OPENAPI
- Outlook
- SFTP
- SOAP
- WEBHOOKS
- REST API Client
Bloomreach Commerce Experience Cloud Competitors
- Adobe Marketing Cloud
- Emarsys
- Tealium Customer Data Hub
- Twilio Segment
- Optimove
- Dynamic Yield
- Acoustic Campaign
- mParticle
- Blueshift
- Insider Growth Management Platform (GMP)
- Magnolia
- Acquia Digital Experience Platform
- Klaviyo
- Braze
- Treasure Data
- Listrak
- Adobe Experience Platform
- Microsoft Dynamics 365
- Kentico Xperience
- Sitecore Experience Platform
- Salesforce Marketing Cloud
- Oracle Marketing
Bloomreach Commerce Experience Cloud Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Supported Countries | US, UK, EMEA, DACH, CIS, CEE |
Supported Languages | Bengali, Bulgarian, Czech, Danish, German, Greek, Estonian, Finnish, French, Irish, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Turkish, Ukrainian, Chinese (Simplified), Maltese |
Frequently Asked Questions
Bloomreach Commerce Experience Cloud Customer Size Distribution
Consumers | 5% |
---|---|
Small Businesses (1-50 employees) | 25% |
Mid-Size Companies (51-500 employees) | 47% |
Enterprises (more than 500 employees) | 23% |
Comparisons
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Reviews and Ratings
(254)Community Insights
- Business Problems Solved
- Pros
- Cons
Users have utilized Bloomreach for CRM communication, customer segmentation, and personalized marketing campaigns to enhance customer interactions. They have found the platform valuable for automating email marketing, conducting A/B testing, and enabling multichannel communication strategies. Customers and reviewers alike have appreciated Bloomreach's ability to track customer sessions, analyze behavior patterns, and create detailed customer profiles to better understand and anticipate customer needs. The Bloomreach Commerce Experience Cloud serves as a centralized CRM platform, playing a crucial role in managing customer data and refining email campaign tactics.
The software has been effectively leveraged for executing sophisticated email campaigns, developing detailed customer profiles, and automating communications to streamline marketing activities. Users have extensively employed the tool for customer data analytics, marketing automation, and personalization to increase the relevance and effectiveness of their marketing efforts. Bloomreach is a trusted resource for email marketing functionalities, web layers integration, metrics analysis, and funnel analysis, offering digital marketing professionals a comprehensive set of tools. It has been instrumental in content management, search optimization strategies, and cross-selling products to optimize online presence and sales strategies.
Ease of Setup: Users have expressed admiration for the platform's drag-and-drop tool and automated scenarios, which streamline the process of setting up Email Campaigns. This feature simplifies creating personalized reports and segmenting customers based on specific criteria, enhancing efficiency.
Insightful Analytics: Customers appreciate the in-depth analytics offered by the platform, providing valuable insights into various use cases. The detailed reporting capabilities and metrics analysis empower users to make informed decisions and optimize their marketing strategies effectively.
Flexible Customization Options: The platform's customization flexibility stands out as a significant advantage according to users. It allows businesses to tailor the system to their unique requirements and seamlessly integrate with third-party systems for enhanced functionality. This adaptability ensures a more tailored user experience, contributing to overall satisfaction with the platform.
Cluttered Interface and Long Load Times: Users have mentioned that the platform's interface is cluttered, lacking beginner-friendly language, and suffering from long load times especially during peak usage hours.
Reporting Learning curve: Some users have expressed confusion in running reports. There has been instances of misreporting and a weak tracking system.
Challenges in Personalization and Coding: Reviewers have found Jinja challenging for personalization efforts, struggling with creating effective personalized content without extensive coding knowledge. Additionally, users have noted difficulties in coding emails and custom scripting on data, highlighting a steep learning curve in these aspects.
Attribute Ratings
- 8.5Likelihood to Renew7 ratings
- 8.5Availability14 ratings
- 8.4Performance13 ratings
- 8.5Usability54 ratings
- 9Support Rating107 ratings
- 9.1Online Training2 ratings
- 7.8In-Person Training2 ratings
- 6.9Implementation Rating4 ratings
- 8.2Configurability2 ratings
- 8.2Product Scalability14 ratings
- 8.7Ease of integration2 ratings
- 7.8Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
- 8.1Bloomreach Customer Support17 ratings
Reviews
(1-5 of 5)Bloomreach for the win!
- Behaviour Tracking
- Marketing Automation
- Data Consolidation
- Integration with other platforms
- Referral tables
- Dynamic content
- API
- 100%10.0
- Open rates 10% lift
- Time to market has sped up
- Abandoned Cart Program
- Transactional Emails
- Churn reduction
- Winback
- Transactional Communications
- Lead Aquisition
- On site personalisation
- Scalability
- Ease of Use
- Implemented in-house
- None
- Online Training
- In-Person Training
- No Training
- Catalog import
- Customer Management
- Email integration
- Mailgun
- E-commerce API
- File import/export
- API (e.g. SOAP or REST)
- N/A
- an expansion on limits of catalogs
My Bloomreach Experience
- Creating Email Templates is very simple
- Creating scenarios and setting up the scenario logic is not that much complicated
- Data Imports are more accurate based on the data manager
- While Importing the offline data, sometimes the auto detection is failed to detect the csv file
- While we import with wrong mapping, even after pressing escape before the import starts, its not cancelling the import. it start running. It would be great if it stops the import
- it would be great if we receive email for successfully finished imports too
- WYSIWYG email editor
- N/AN/A
- Dynamic content
- 100%10.0
- Ability to test dynamic content
- N/AN/A
- Landing pages
- N/AN/A
- A/B testing
- 100%10.0
- Mobile optimization
- N/AN/A
- Email deliverability reporting
- 100%10.0
- List management
- 90%9.0
- Triggered drip sequences
- N/AN/A
- Lead nurturing automation
- N/AN/A
- Lead scoring and grading
- N/AN/A
- Data quality management
- 100%10.0
- Automated sales alerts and tasks
- 100%10.0
- Calendaring
- 100%10.0
- Event/webinar marketing
- 100%10.0
- Social sharing and campaigns
- 100%10.0
- Social profile integration
- 100%10.0
- Dashboards
- 100%10.0
- Standard reports
- 100%10.0
- Custom reports
- 100%10.0
- API
- 100%10.0
- Role-based workflow & approvals
- N/AN/A
- Customizability
- N/AN/A
- Integration with Salesforce.com
- N/AN/A
- Integration with Microsoft Dynamics CRM
- N/AN/A
- Integration with SugarCRM
- N/AN/A
- Third-party software integrations
- N/AN/A
- Revenues has increased based on email deployment in timely manner
- Creating unified profile
- Conversion rates from automated campaign setup
- Scenarios creation
- Email Template creation
- Data Imports
- Auomation setup
- Setting up automated imports
- Exporting reports in PDF
- Ease of Use
- Implemented in-house
- Hard iD and soft ID
- Online Training
- In-Person Training
- No Training
- Data Imports
- Scenarios
- Asset manager
- Reports
- Shopify
- Nothing
- File import/export
- Imports are fast
- Automation Uploads errors are spotted
- Frequent notification in errors
- Email for successful imports
Reach more customers!
- Query Relaxation
- Predictive Search
- Ranking Rules, redirects and synonyms
- Regular Integration Assessments for clients highlight what is working and what is not and any new recs
- API
- 50%5.0
- Predictive search
- Global ranking rules
- Incremental rev $
- Reduction in null searches
- Higher search CVR
- Rules/Ranking Products
- Redirects
- Synonyms
- Boost Top Brands
- Reduce Null Searches
- Segmentation
- Don't know
- n/a
- n/a
- n/a
New Technology new techniques
- Segmentation creation
- Scenario creation and testing
- Aggregate usage in Personalization
- Reporting Dashboards
- Using Event attributes in the Jinja
- More Jinja use case references
- Scenario based on Customer reference attributes
- API
- 100%10.0
- Segmentation on any attribute
- Scenario testing which provides customer count
- Jinja implementation for personalization
- Custom Reporting Dashboards
- We are yet to test ROI data
- Personalization on Email & SMS
- Segmentation uses
- Jinja implementation
- Welcome scenario
- Abandon Cart
- Birthday Scenario
- Creating events and using like dry run to get counts for a week
- Using file transfer integrations
- Customer unification from different system
- Price
- Product Features
- Product Usability
- Implemented in-house
Creation of Customer & Event attributes
Integration of source system
- Hard & Soft id combination
- Email Template creation
- Scenario
- Custom Dashboard Reports
- Jinja
- Reports
- Weblayers
- SPA-page functionality
- SMS functions
- App functions
- The flexibility
- A lot