Overall Satisfaction with EZ Texting
We were looking for a solution to replace Zipwhip when it was purchased by Twilio and no longer offered and affordable solution to texting customers from our own business number. My only complaint is that we weren't told that texting from OUR NUMBER was more of a courtesy "sprinkle on the donut" than the regular means of use. They assigned us an arbitrary phone number, then we added ours as the default but when using the mobile app the past few months it ignores the default number; when using on a desktop you an easy select which number to text from though. This is something that previously worked and no longer does...when we called to find out why, we were told that using it in that way wasn't really possible because they were still beta testing it or something like that. Once that gets resolved, it'll be a a great tool.
- easy to use
- don't have to disclose our personal cell numbers to customers
- customers can text using our landline number
- the mobile app functionality
- cost effective solution
- ability to text customers without disclosing our cell numbers
Everything went well upon initial setup. Somewhere along the way months later, however, we began experiencing issues with the default outgoing phone number not being able to be selected from the app and THEN we were told that the app was basically a bonus feature and not really fully functional.
Do you think EZ Texting delivers good value for the price?
Yes
Are you happy with EZ Texting's feature set?
Yes
Did EZ Texting live up to sales and marketing promises?
No
Did implementation of EZ Texting go as expected?
Yes
Would you buy EZ Texting again?
Yes
Integrating EZ Texting
Using EZ Texting
4 - The support (office) staff uses it to text our customers.
4 - support staff
- texting customers from business number
- quick communication vs email
- informal communication
- desktop use where four different people can see activity
- with some tweaks to the app, it would be easy to use 24/7
Evaluating EZ Texting and Competitors
Yes - Zipwhip
- Ease of Use
lost cost solutions for a single feature, we don't need a bunch of features...just the ability to text from our landline number
If it had been disclosed that the mobile app wasn't fully functional and had the potential to actually lose ground and functionality over time after we came aboard
EZ Texting Support
Pros | Cons |
---|---|
Quick Initial Response | Poor followup Problems left unsolved Not kept informed Escalation required Need to explain problems multiple times |
no...we're not getting the most basic support we should be so why would we want to pay to get what should already be functional?
Using EZ Texting
Pros | Cons |
---|---|
Like to use Technical support not required Quick to learn Convenient Feel confident using Familiar | Inconsistent |
- texting/responding to customers quickly
- notifications don't work consistently so we miss some messages
- the default number doesn't work from mobile devices any longer
Yes - it doesn't work well, although it did in the beginning