Internal Communications Software

Internal Communications Software Overview

Internal communications software, also known as employee communications software, is a platform for an organization to deliver top-down communications from leadership across the organization’s workforce. There is often overlap with peer-to-peer messaging capabilities, but the primary use is for mass communications within the business.


Internal communications tools provide a more efficient and manageable method for organizations to communicate with groups of employees, or all employees. They are increasingly important for connecting large workforces that are distributed across multiple locations, or are mostly remote. These platforms strike a balance between actively ensuring that all employees are kept informed of relevant information without drowning employees in unnecessary or nonapplicable information.


Internal communications software achieves this balance first by providing tools for creating, synthesizing, and scheduling content for internal distribution and access. They also facilitate content segmentation down to specific employee groups or subsets. This process allows organizations and employees to more easily and rapidly manage the information that employees need to absorb on a regular basis. Internal communications platforms should also offers analytics features to gauge how effective internal communications are at reaching and impacting its intended audiences.


Top Rated Internal Communications Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Internal Communications Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Internal Communications Products

(1-25 of 67) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

Slack
Customer Verified
Top Rated

Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number…

Key Features

  • Chat (286)
    97%
    9.7
  • Discussions (277)
    93%
    9.3
  • Notifications (283)
    91%
    9.1
EZ Texting
Customer Verified
Top Rated

EZ Texting is a SaaS solution that delivers a way to connect, now from Callfire since the December, 2021 acquisition. It has served over 165,000 customers and is a SMS platform for business users, aiming to set the standard for business texting. The messaging solutions allow businesses…

Workvivo
Customer Verified

Workvivo is an employee communication platform designed to build natural, meaningful bonds between teams, allowing companies to reach and engage their employees. It’s presented as an intranet, comms tool, and employee app all blended into one familiar social experience so that people…

Workplace from Meta

Facebook at Work allows users to interact with co-workers through the Facebook interface.

Jive

Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace…

LumApps
Customer Verified
Top Rated

LumApps is a cloud-based Employee Experience Platform built to enhance both Google Workspace and Microsoft 365. LumApps offers tools for managing and sharing employee information, social feeds, and collaborative environments. LumApps is an enterprise-level software solution that…

Firstup (Dynamic Signal + SocialChorus)

Firstup (formerly Dynamic Signal & SocialChorus, merged in 2021) offers an Employee Communication and Engagement Platform that aims to create a connected, inclusive, and engaged workforce where people feel valued and empowered to be their best. Firstup can be used to generate UGC,…

Discord

Discord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet…

Key Features

  • Chat (15)
    98%
    9.8
  • Discussions (15)
    92%
    9.2
  • Video files (15)
    74%
    7.4
PanTerra Streams

PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-…

Axero

Axero's Communifire is an Enterprise Social and Collaboration platform. Used internally, it connects employees, key customers and partners to pursue shared goals. Used to build an online community, it puts the emphasis on working together, not just meeting socially. The platform,…

Podbean

Podbean is presented as an easy but powerful platform for podcast hosting and monetization, from the company of the same name in New York. Additionally, the Podbean Pro edition is for business enterprises, supporting internal communications by enabling users to create, publish, manage…

Spike

Spike, from the company of the same name in Herzelia, bring communication -- emails, chats, calls, team collaborations, tasks, voice notes -- to one place. presented as a productivity and messaging app, but easier, from an inbox.

Key Features

  • Search (5)
    86%
    8.6
  • Task Management (5)
    84%
    8.4
  • Mobile Access (5)
    84%
    8.4
Zoho Cliq

Zoho Chat is a live chat tool, from Zoho Corporation.

Fugo

Fugo helps businesses communicate meaningful content to their customers and employees using their TV screens. Screens are becoming a staple in businesses environments of virtually every kind - retail chains, restaurants, hospitality, schools, warehouses, corporate offices, etc... But…

Source by IC Thrive

Source Intranet Software from IC Thrive (formerly Intranet Connections) is built for internal communicators, HR professionals, and marketers in finance, healthcare, and corporate industries. The vendor states that with 20 years' experience working with banks, credit unions, hospitals…

Prezly

Prezly is presented by the vendor as all-in-one public relations management tool that helps PR teams organise their workflow, collaborate and save time.Accessible through any browser, Prezly's key features are divided between three main areas:Contact managementFull PR CRM for managing…

Unily

Unily is the employee experience platform from the company of the same name in Lower Eashing, a digital workplace that aims to power better work for everyone. It can be used for internal communications, customer or employee portal.

Sociabble

Sociabble provides a centralized hub where employees can receive internal information or curated social media content for sharing. Sociabble aims to improve social media reach and conversion rate through employee social advocacy.

Jostle

Jostle is intranet software for collaboration. Jostle is designed to make it easier to inform and connect employees to get work done. Users can share news, align teams, recognize contributions and invite participation from others. According to the vendor, Jostle can help improve…

MEGA

Launched in 2013, MEGA is a zero-knowledge cloud storage provider that delivers user-controlled end-to-end encryption, with an emphasis on easy accessibility.

Xoxoday Empuls

Xoxoday Empuls is designed to help teams move together - aligned to a single vision and able to share meaningful, immediate and personal messages at scale. Whether its about a new employee onboarding, or wishing someone's birthday, or participating in a marathon, all of it can happen…

Virola Messenger

Virola Messenger is a corporate messenger for secure team collaboration. Both self-hosted and cloud Virola servers are available. Main features:private chat roomsgroup chat rooms (topic channels) file transfer file storagecontinuous voice meetingslive avatarsissue tracking screen…

Beekeeper

Beekeeper is a social collaboration software solution offered by Beekeeper AG.

Workday Peakon Employee Voice

Peakon is an employee engagement application now from Workday (acquired August 2021) which emphasizes getting useful and actionable data from employee surveys, and with that as a goal includes features to ensure all employees are sufficiently included, that surveys do not induce…

Signal Open Source Messenger

Signal is an open source cross-platform messaging app featuring end-to-end encryption to keep conversations private and secure, boasting no ads, no affiliate marketers, and no creepy tracking in Signal. Users can focus on sharing the moments that matter.

Learn More About Internal Communications Software

What is Internal Communications Software?

Internal communications software, also known as employee communications software, is a platform for an organization to deliver top-down communications from leadership across the organization’s workforce. There is often overlap with peer-to-peer messaging capabilities, but the primary use is for mass communications within the business.


Internal communications tools provide a more efficient and manageable method for organizations to communicate with groups of employees, or all employees. They are increasingly important for connecting large workforces that are distributed across multiple locations, or are mostly remote. These platforms strike a balance between actively ensuring that all employees are kept informed of relevant information without drowning employees in unnecessary or nonapplicable information.


Internal communications software achieves this balance first by providing tools for creating, synthesizing, and scheduling content for internal distribution and access. They also facilitate content segmentation down to specific employee groups or subsets. This process allows organizations and employees to more easily and rapidly manage the information that employees need to absorb on a regular basis. Internal communications platforms should also offers analytics features to gauge how effective internal communications are at reaching and impacting its intended audiences.


Internal Communications Features and Capabilities

Internal communications software may vary in the specific features and communications channels they offer. However, most products should still offer some form of most, or all, of these capabilities:


  • Internal content campaign creation

  • Content segmentation

  • Personalized content distribution

  • Employee engagement channels

  • Communications performance analysis

  • Multimedia support

  • White labeling

  • Ad hoc/emergency communications channels

  • Employee opt-in to topics or content of interest

  • Mobile interface and accessibility

  • Integrations with 3rd party communications platforms



Internal Communications Software Comparison

When comparing different internal communications software, consider these factors:


  1. Communication channels: What methods are most effective for your organization and its employees? Common channels include standalone intranets, integrations with 3rd party email/chat services, and push notifications and texts to mobile devices. Each of these will vary in usefulness and efficiency depending on the particular use case at hand.

  2. External communication: Many internal comms platforms will also offer some external communication channels as well. These capabilities most often enable employees to become advocates for the organization on social platforms and other channels. Consider whether the organization and employees would be able to productively leverage these external options.

  3. Mobile focus: Consider whether users are mobile-first or “deskless” employees. Some communications products specialize in delivering internal comms to these employees, while others are more attuned to desktop-first workforces with more advanced content creation capabilities.


Start an internal communications software comparison here

Pricing Information

Pricing is almost always available only by specialized quote from the software providers. In general, pricing is often based on tiers of basic to advanced feature sets, as well as the number of users.




Related Categories

Frequently Asked Questions

Who uses internal communication software?

Internal communications tools are used by virtually everyone within a company, and is most often administered by dedicated internal comms managers. They are most common in larger organizations, but can also be used by some SMBS.

What are the benefits of internal communications tools?

Internal communications tools enable organizations to more rapidly and efficiently deliver content to all employees or specific segments of employees.

What’s the difference between internal communications tools and peer-to-peer communications tools?

Internal communications tools are more focused on hierarchical, top-down communications, while peer-to-peer tools are more casual chat-based communication channels.

What are the most important internal communications channels?

The most commonly used internal communication channels include preexisting 3rd party chat tools, standalone intranets, and mobile texts/push notifications.

How much do internal communications tools cost?

Pricing can vary substantially depending on the scale of features a business needed. Pricing is usually based on the feature set needed and the number of users on the platform.