Overall Satisfaction with Freshdesk
We use FreshDesk to manage our break-fix tickets for our helpdesk team.f
- being able to see current status of ticket
- being able to manage my technicians tickets queues
- Ticket trends and resolve times
- button customization
- faster ticket response time and happier customers
- incidents are no longer falling through the cracks
We haven't dipped our toes into the AI stuff just yet, it's on our to-do list.
Freshdesk offers so much more support, integration and a great mobile app compared to ZenDesk.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes