Makes customer support tickets easier to keep track of.
July 24, 2023
Makes customer support tickets easier to keep track of.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Freshdesk
The software itself is great. The only negative I have about the product is that it is expensive to contractors a daily pass because of how it works.
- Assisting you with learning the product.
- The ticketing system workflow is nice.
- The overall system is useful if need a help desk.
- Pricing. Daily passes for the help desk need to be adjusted. Contractors have to complete work within 24 hours to avoid be charged again.
- In my industry it is counter productive to purchase daily passes because of the cost. Adding another user seat is expensive so I have to make critical decisions because of it in regards to bringing on help vs workload.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes