Overall Satisfaction with Freshdesk
We use Freshdesk for customer interactions and proactive reach-out. Business problem: too many confusing steps to download data. However, the support team is readily available to assist. The scope would be to download days more easily and to make the steps easy for users at the agent level.
- Proactive reach out.
- Support team availability.
- Frequent updates on new Enhancement.
- Steps to download data.
- Uploading contacts and fields involved should be easy.
- The support team should be available on calls as well.
- Postive in case of email communication.
- Negative when downloading data.
- Getting support team on call.
Yes, the Freshdesk team proactively reached out and helped in explaining the new integration, and the team is being trained on it.
Features that are specifically available for CRM.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Freshdesk Feature Ratings
Using Freshdesk
Customer interactions, marketing and proactive reach out.
9 - Post-sale questions and pre-sales.
- WhatsApp
- Customers visit the website.
- Proactive reach-out features.
- Usage on mobile.
- Meta Template sync with Freshdesk.
- Support team availability.
- Integration of Order Management.
- Customer interaction history.
- Tracking customer page visits.